Verba 8.9 Release Notes (build 8.9.5075.0)

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Verba 8.9 Release Notes (build 8.9.5075.0)

 
This document lists new features and fixes released in Verba 8.9 Release Notes (build 8.9.5075.0).

Release Date2017-01-18
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Previous8.8 (build 8.8.4995.0)
Next9.0 (build 9.0.2.5398)

Release highlights

ID
Component
Description
RI-010039Recording - Cisco
New mute recording softkey button for Cisco phones which invokes recording mute for PCI DSS
RI-010443Recording - Cisco
General availability of the new Cisco proxy based recording which allows recording Cisco endpoint connecting through Expressway and secure video calls. It also provides advanced features such as duplicate recording, announcement and fail-close operation.
RI-010592Recording - Cisco
New Cisco Unified Contact Center Enterprise (UCCE) integration which allows collecting UCCE specific metadata for recorded agent calls (agent ID, skill group number, campaign ID, call variables, etc.)
RI-009975Recording - Lync/SfB
New TCP relay option for SfB/Lync proxy based recording. It allows relaying and recording TCP based streams such as RDP, P2P file transfer through the Verba Proxy Server.
RI-010071Recording - Lync/SfB
New supported modalities for Lync/SfB recording: peer-to-peer file transfer. It allows recording/capturing files sent over P2P chat conversations.
RI-009947Solution - Ethical Wall
New chaperone feature for communication policies. Chaperones can participate in conversations in a ‘regulatory’ role so that their presence enables regulated users/groups (otherwise blocked) to communicate. - learn more
RI-010160Platform - Tools
New PowerShell Deployment Toolkit for deployment automation: install/uninstall and update servers, backup and restore local configuration, restore service settings, execute SQL scripts. - learn more
RI-010198Recording - Unified Call Recorder
Support for new communication platform: Intracom VCOM, using SIPREC interface - learn more
RI-010040Platform - CDR and Archived Content Import
New CDR reconciliation for Cisco Unified Communication Manager - learn more

Known Critical Issues

ID
First Affected
Status
Description
KI-00457.0
(7.0.4314.0)
Resolved in 9.0.2.5381
Summary
In case an invalid regular expression is used for internal number patterns, calls are not recorded.

Am I affected?
All version 7.x or later recording deployments where the Verba Passive Recorder Service, the Verba Media Collector and Proxy Service and the Verba Unified Call Recorder Service are used for recording could be affected.

Impact
Calls are not recorded by the related service when an invalid regular expression is applied for one of the following settings: - Passive Recorder \ Basics \ Internal Number Pattern - Media Collector and Proxy \ General \ Internal Domain, Numbers Pattern - Unified Call Recorder \ Recording Providers \ General \ Internal Domain, Numbers Pattern The system uses these configuration settings to identify the direction of recorded calls. The affected services do not raise an alarm, except the Verba Unified Call Recorder Service which will send a CallProcessing alert.

Workaround
Remove any invalid regular expressions from the following configuration settings: - Passive Recorder \ Basics \ Internal Number Pattern - Media Collector and Proxy \ General \ Internal Domain, Numbers Pattern - Unified Call Recorder \ Recording Providers \ General \ Internal Domain, Numbers Pattern An online regexp validator is available to verify regexp patterns at https://demo.verba.com/verba/test/regex.jsp Enter the regexp value in the input box, then press the Test button to verify the expression.
KI-00368.9
(8.9.5008.0)
Resolved in 9.0.0.5229
Summary
In case a large number (hundreds) of concurrent conference calls are active or there is a large number of participants (100+) in a single conference call, the SIP message queue on the SfB Front-End Server can significantly increase. This causes delays in call setup and other aspects of call control actions. As a result, users may experience a slow or unresponsive UI. The root cause of the issue is the Verba Lync/SfB Call Filter Service, running on the SfB FE Servers, which is not able to process the large number of SIP NOTIFY and BE-NOTIFY CONFERENCE messages in a timely manner.

Am I affected?
All version 8.9 or later Lync/SfB recording deployment using proxy based recording is affected. However, Mediation or AVMCU based recording deployments are not affected.

Impact
- Due to the large number of SIP BE-NOTIFY and NOTIFY MESSAGES, the Verba Lync/SfB Call Filter Service spends an increased amount of time with processing, causing an increase in the SIP message queues on the FE Servers, which can cause a delay in call setups and other call control actions. - As a result, users may experience a slow or unresponsive UI.

Workaround
Until the issue is permanently resolved, the following temporary workaround is available: The AM script file for the Verba Lync/SfB Call Filter Service needs to be replaced to disable SIP NOTIFY/BE-NOTIFY CONFERENCE message processing in Verba. As a result, the above issue will be fixed, but the Verba system will no longer store conference participant information.

Critical Fixes

ID
Component
Description
Fixed in
RI-012582Recording - Passive
In case an invalid regular expression is used for internal number patterns, calls are not recorded. All version 7.x or later recording deployments where the Verba Passive Recorder Service, the Verba Media Collector and Proxy Service and the Verba Unified Call Recorder Service are used for recording could be affected. Workaround Remove any invalid regular expressions from the following configuration settings: - Passive Recorder \ Basics \ Internal Number Pattern - Media Collector and Proxy \ General \ Internal Domain, Numbers Pattern - Unified Call Recorder \ Recording Providers \ General \ Internal Domain, Numbers Pattern An online regexp validator is available to verify regexp patterns at https://demo.verba.com/verba/test/regex.jsp Enter the regexp value in the input box, then press the Test button to verify the expression.

Impact
Calls are not recorded by the related service when an invalid regular expression is applied for one of the following settings: - Passive Recorder \ Basics \ Internal Number Pattern - Media Collector and Proxy \ General \ Internal Domain, Numbers Pattern - Unified Call Recorder \ Recording Providers \ General \ Internal Domain, Numbers Pattern The system uses these configuration settings to identify the direction of recorded calls. The affected services do not raise an alarm, except the Verba Unified Call Recorder Service which will send a CallProcessing alert.
8.9.5067.0
RI-012621Recording - Proxy
In case a large number (hundreds) of concurrent conference calls are active or there is a large number of participants (100+) in a single conference call, the SIP message queue on the SfB Front-End Server can significantly increase. This causes delays in call setup and other aspects of call control actions. As a result, users may experience a slow or unresponsive UI. The root cause of the issue is the Verba Lync/SfB Call Filter Service, running on the SfB FE Servers, which is not able to process the large number of SIP NOTIFY and BE-NOTIFY CONFERENCE messages in a timely manner.

Impact
- All version 8.9 or later Lync/SfB recording deployment using proxy based recording is affected. - However, Mediation or AVMCU based recording deployments are not affected. - Due to the large number of SIP BE-NOTIFY and NOTIFY MESSAGES, the Verba Lync/SfB Call Filter Service spends an increased amount of time with processing, causing an increase in the SIP message queues on the FE Servers, which can cause a delay in call setups and other call control actions. - As a result, users may experience a slow or unresponsive UI.
8.9.5059.0
RI-010723Recording - Lync/SfB
The SfB/Lync Call Filter was treating all calls as recorded calls after a blind transfer, regardless of the recording rules (recorded extension configuration). This issue caused unnecessary relaying of not-recorded conversations over the Verba Proxy Server and SfB/Lync Edge Server. The system did not record these calls.

Impact
- the SfB/Lync Call Filter was treating all calls as recorded calls after a blind transfer, regardless of the recording rules (recorded extension configuration) - this caused unnecessary relaying of not-recorded conversations over the Verba Proxy Server and SfB/Lync Edge Server - the system does not record these type of calls, only relays them - due to unnecessary relaying not-recorded calls, the Verba Proxy Servers and SfB/Lync Servers might be overloaded causing call quality issues or in critical cases, loss of recording - all SfB/Lync recording deployments using proxy based recording are affected using 8.8 or later versions. - however, Mediation and AVMCU based SfB/Lync recording deployments are not affected.
8.9.5023.0
RI-012785Recording - Lync/SfB IM
Lync / Skype for Business IM conversations might not be recorded after recording and processing 10,000 RTF based messages. All Lync / Skype for Business IM recording deployments are affected. This issue affects IM conversations which are using the RTF format. Lync 2013 or newer desktop clients are using the RTF format for P2P IM conversation when both participants are using a desktop client. Conferences, mobile, and consumer Skype conversations are not affected by this issue. Workaround The RTF message format can be disabled by a client policy, for more information see https://docs.microsoft.com/en-us/powershell/module/skype/set-csclientpolicy, DisableRTFIM

Impact
- When the instant message is transmitted using the RTF format, the Verba Lync / SfB IM Filter application (on the FE servers) can use all available Window handles due to the improper deallocation of the RTF parser. - The service stops processing RTF based instant messages after approx. 10,000 RTF messages (after all Windows handles are consumed) - No alert or notification sent when the issue occurs
8.9.5075.0
If you are using the effected components, we recommend a software update.

Feature Improvements

ID
Component
Description
Added in
RI-009692Security
Numerous security enhancements to eliminate various vulnerabilities
8.9.4987.0
RI-009824Security
Password fields have autocomplete="off" attribute
8.9.4983.0
RI-009879Security
TLSv1.2 is enforced for secure connections in internal communications
8.9.4983.0
RI-009881Security
TLSv1.2 is enforced for secure connections in recorders for external communication
8.9.4983.0
RI-010693Security
CNG crypto provider support has been implemented to support certificates stored in the Windows Certificate Store using the next generation crypto provider
8.9.4997.0
RI-010006Recording - Proxy
Video streams are relayed only for video recording enabled users (previously it was a system-wide setting)
8.9.4983.0
RI-009955Recording - Cisco
Support for Cisco Owner User IDs which allows assigning calls to users based on the Owner User ID (Agent ID field). It allows assigning shared line calls properly to users.
8.9.4983.0
RI-010446Recording - Lync/SfB
The name of the conference participants (including the name provided by anonymous participants) in a Lync/SfB conference is now stored in the database and available on the user interface
8.9.4996.0
RI-010582Recording - Lync/SfB
Competella Contact Center integration for SfB/Lync recording. The system recognizes the Competella calls with the right meta information and call directions.
8.9.5014.0
RI-010608Recording - Lync/SfB
ComputerTalk ICE Lync Contact Center integration for SfB/Lync recording. The system recognizes the ComputerTalk calls with the right meta information and call directions.
8.9.5010.0
RI-010622Recording - Lync/SfB
BlueJeans interoperability for proxy based SfB/Lync recording
8.9.5009.0
RI-010646Recording - Lync/SfB
Altigen MaxUC contact center integration for SfB/Lync recording. The system recognizes the Altigen MaxUC calls with the right meta information and call directions.
8.9.5004.0
RI-009689Recording - Avaya
Storing the Physical Device Name in From Info / To Info fields
8.9.4987.0
RI-010555Recording - Avaya
Support for duplicate recording using Avaya DMCC Multiple Registration with one AES server (instead of two)
8.9.5018.0
RI-009686UI - Web Interface
New Collect Configuration and Logs feature. It allows collecting local and central configuration related data such as service configuration, extension configuration, license information, AD sync profiles, etc, and log files.
8.9.4987.0
RI-009853UI - Web Interface
New Agent View filter introduced which allows narrowing the displayed agent screens to agents on the call
8.9.4983.0
RI-009863UI - Web Interface
Legacy export data retention policy has been removed (can be restored by registry setting)
8.9.4983.0
RI-010000UI - Web Interface
Conversation Export Target Folder for the direct download option is configurable on the Media Repositories
8.9.4983.0
RI-010108UI - Web Interface
New filter for Storage Policy and Labeling: Source Platform New CDR columns for Conversation Export: Source Platform, Conversation Type (Modality)
8.9.4983.0
RI-010186UI - Web Interface
New Cisco Finesse gadget which displays ongoing conversations with on-demand keep, mute, start/stop features, and provides search and playback
8.9.4983.0
RI-010444UI - Web Interface
New permission is introduced to define the scope of the agent view if the supervisor has the ability see idle screens too
8.9.4983.0
RI-010458UI - Web Interface
New Alert Management to search, list and view alerts. New alert statuses: Active, Acknowledged, Cleared. Audit log (who, when, what): alert viewed, alert status changed, alert sent.
8.9.4995.0
RI-010477UI - Web Interface
Playback / download multiple voice call recordings (call legs) as single audio file
8.9.4994.0
RI-010600UI - Web Interface
Bulk User and Extension Update now supports updating Recorded Modalities, Recorded Directions and Calls Answered by 3rd Party
8.9.5011.0
RI-010717UI - Web Interface
New option to select metadata fields for the CSV export on the Conversation Export page
8.9.5021.0
RI-012576UI - Web Interface
Advanced Search: The following fields will support "Defined" and "Undefined" operators from now on: Storage Folder, Encryption, Signature, Forward Reason
8.9.5070.0
RI-012596UI - Web Interface
"Older Than" filter added to the Conversation Export page
8.9.5065.0
RI-012690UI - Web Interface
Awareness notification on the number of affected records for data management policies (e.g. deletion)
8.9.5045.0
RI-009655UI - Reporting
Empty reports now contain a message explaining that there is no result met the conditions
8.9.4993.0
RI-009661UI - Reporting
New search criteria to filter for scorecard questions and responses for QM reports
8.9.4992.0
RI-009864UI - Reporting
Audit Log Details report did not show the Query for Search events
8.9.4983.0
RI-010136UI - Reporting
Support for seconds in time parameters on the reporting page (the "Fix date interval" calendar still does not support seconds)
8.9.4983.0
RI-010512UI - Reporting
New system configuration reports: Server Configuration and Server Configuration with Profiles
8.9.4997.0
RI-010014Solution - Ethical Wall
SfB /Lync communication policy related events for meetings are now stored in the audfit log
8.9.4983.0
RI-010268Solution - Ethical Wall
Conference call notification target "A", "B" sends notifications to every participant that match the rule and are in the conference (except content policies such as redact and file filter). Conference call notifications ignore notification target "From Party", "To Party" checkboxes (except content policies such as redact and file filter).
8.9.4977.0
RI-010269Solution - Ethical Wall
New conference notification target added: "Host"
8.9.4977.0
RI-010355Solution - Ethical Wall
IM phrase filtering performance improved
8.9.4947.0
RI-009656Solution - Quality Management
Input text size limitation is removed for the following fields: scorecard comment, scorecard text fields
8.9.4993.0
RI-010549Solution - Quality Management
QA Text Box questions can be set to be mandatory, even depending on the previous question's answer.
8.9.5019.0
RI-010770Solution - Quality Management
New checkbox under Advanced Search Options: Show Deactivated Projects
8.9.5025.0
RI-012691Solution - Quality Management
New N/A option for multiple choice questions, allowing to select an answer, which does not affect the score value
8.9.5045.0
RI-010616Solution - Silent Monitoring
New phone based silent monitoring allowing monitoring calls using a phone. The feature can be invoked through the web application.
8.9.5010.0
RI-009872Platform - Announcement
Multiple SfB/Lync announcement URIs can be configured to support multiple UCMA pools for failover and load balancing
8.9.4983.0
RI-010029Platform - Announcement
Configurable music on hold audio file for outbound announcements
8.9.4983.0
RI-010546Platform - Announcement
Configurable user agents to avoid playing announcements for SfB/Lync contact center calls
8.9.5019.0
RI-010564Platform - Announcement
New announcement feature for Cisco inbound calls
8.9.5016.0
RI-012609Platform - Announcement
The SfB/Lync Announcement Service can selectively turn off the notification for team calls. If the original callee is not recorded then there won't be an announcement during the call even if someone is recorded from the callee's group. This feature is turned off by default.
8.9.5062.0
RI-009862Platform - API
New HTTP Business API call: query if an extension is activated for Always-On recording
8.9.4983.0
RI-010042Platform - API
New HTTP Business API Call: MuteRecording
8.9.4983.0
RI-010207Platform - API
Search Calls API call can be used to get instant messages along with the conversation details by adding returnIM=1 parameter
8.9.4983.0
RI-010208Platform - API
SearchCalls HTTP API can be used to filter based on metadata values (example: meta=Default:Phone XML List=Item1), also, metadata can be listed by adding returnMetadata=1 parameter
8.9.4983.0
RI-012585Platform - API
Secondary option added to the Search Calls API (new parameter: secondary=1)
8.9.5067.0
RI-009876Platform - Database
ODBC Driver 13.1 for SQL Server is now verified and tested, and included in the installer kit
8.9.4983.0
RI-012575Platform - Media Processing
New audio/voice codec file formats available for recorders: - PCM A-Law 8KHz - PCM U-Law 8KHz - MSADPCM 8KHz - Speex 8KHz - Speex VAD 8KHz
8.9.5070.0
RI-010814Platform - Monitoring
The system uses unique Windows Event Log IDs for Verba events, previously it was using a single ID for all types of events
8.9.5040.0
RI-010087Platform - Storage Management
SMTP template hint updated with new available fields: Duration in Minutes, Modality, Modality id, Policy Name, Number of Messages, Number of Participants. Also added modality filters to be able to print values only when the attachment is for example IM or voice or video or desktop screen or app share.
8.9.4983.0
RI-010105Platform - Storage Management
New SMTP template added for Global Relay export
8.9.4983.0
RI-010740Platform - Storage Management
Support for S3 compatible APIs (e.g. Caringo) using AWS Authorization Header v2 (instead of v4)
8.9.5031.0
RI-012568Platform - Storage Management
EMC Centera: Register application API call failure will only cause a warning and will not throw an exception
8.9.5073.0
RI-012639Platform - Storage Management
Timezone information added to Instant Message exports
8.9.5056.0
RI-009836Installer - Servers
SQL Server connection is no longer required (optional) for Media Collector and Lync Filter, Media Collector and Proxy Server, Speech Analytics Server, Desktop Recorder, Announcement Server, and Lync Filter server roles
8.9.4983.0
RI-012686Installer - Servers
New configuration option for AlwaysOn Multisubnet Failover and Failover Partner MSSQL features
8.9.5045.0
RI-012666Platform - CDR and Archived Content Import
Cisco CDR Reconciliation: CDRs can be prefiltered by any Cisco CDR column to avoid handling non-cisco calls
8.9.5046.0
RI-010464Platform - Labeling
New permission settings - 'Use', 'Use and Create' - added to Manual Labeling
8.9.4995.0

Fixes

ID
Component
Description
Fixed in
RI-010012Security
Installer logs contained passwords in clear text in certain cases
8.9.4983.0
RI-010839Recording - Proxy
PSTN inbound calls to a Cisco huntgroup was not recorded using the Cisco Proxy based recording solution
8.9.5032.0
RI-012587Recording - Proxy
False alerts might be generated for Proxy - Recorder connections due to improper Keep Alive message handling in the proxy service in case of ungraceful termination of TCP connections
8.9.5067.0
RI-009679Recording - Cisco
When JTAPI information is not available, then the system uses the recorded extension's last known Partition information
8.9.4989.0
RI-009815Recording - Cisco
Issue in Cisco XCC/WSAPI based gateway recording generated false connection alerts
8.9.4983.0
RI-009888Recording - Cisco
False "Cannot update call on media recorder" alerts were sent for very short calls (< 1 sec)
8.9.4983.0
RI-010122Recording - Cisco
The recorder service might crash using Cisco gateway based recording (WSAPI/XCC) when the recorded call was initiated from an analogue port
8.9.4983.0
RI-010411Recording - Cisco
Phone based silent monitoring was not working when the supervisor was in different partition than the monitored agent
8.8.5001.0
RI-010481Recording - Cisco
Cisco JTAPI Service did not write modality information into the database
8.9.4994.0
RI-010827Recording - Cisco
Mute XML Phone Service did not work with MAC Address parameter
8.9.5035.0
RI-010857Recording - Cisco
The system did not capture the video streams for Cisco DX series video endpoints when forward error correction was used
8.9.5031.0
RI-012569Recording - Cisco
Cisco JTAPI Controlled Recording "Start" record did not show the correct MAC Address after a transfer
8.9.5073.0
RI-012591Recording - Cisco
Using Cisco JTAPI controlled recording, the conversation was not displayed on the user interface after call transfer
8.9.5067.0
RI-012622Recording - Cisco
An application deadlock could occur in The Cisco JTAPI Service and SQL INSERTS could stop. A restart of the service was required to continue.
8.9.5059.0
RI-012630Recording - Cisco
JTAPI information was missing after the recorded phone has been transferred
8.9.5058.0
RI-012924Recording - Cisco
Large backward jumps in RTP stream sequence numbering was not handled properly
8.9.5044.0
RI-009820Recording - Cisco IM
Maintenance mode did not work and the Cisco IM&P connections could not be restored
8.9.4983.0
RI-010173Recording - Cisco IM
Group chat legs were not assigned to the recorded user in the database
8.9.4983.0
RI-010829Recording - Cisco IM
The Verba Cisco Compliance Service did not take the extension configuration into account when there was no extension configured with IM modality, and started to capture all IM conversations
8.9.5035.0
RI-012649Recording - Cisco IM
Mobile Cisco Jabber app could not parse HTML based notification only plain text
8.9.5053.0
RI-009792Recording - Lync/SfB
SfB/Lync mobile calls were not recorded when the mobile phone was connected to the Internet on 4G networks and the provider was using NAT
8.9.4983.0
RI-009843Recording - Lync/SfB
The direction of SfB/Lync RGS conversations were not stored properly in case of multiple Verba proxy servers
8.9.4983.0
RI-009896Recording - Lync/SfB
SfB/Lync app and screen share streams were not established when announcement was configured for the recorded user with announcement configured
8.9.4983.0
RI-010236Recording - Lync/SfB
One way audio recording with O365 hosted conference calls when recorded SfB 2016 clients (on-prem) join
8.9.4983.0
RI-010593Recording - Lync/SfB
SfB/Lync file transfer and content import recordings were not decrypted before downloading
8.9.5013.0
RI-010623Recording - Lync/SfB
Multiple announcements were triggered when there was no online proxy server available for SfB/Lync recording
8.9.5009.0
RI-010684Recording - Lync/SfB
Incorrect direction was set (based on pattern) in case of incoming calls from PBXs connected to the SfB/Lync environment
8.9.4997.0
RI-010711Recording - Lync/SfB
The system did not recognize re-invites when the SfB/Lync system was connected to other PBXs (e.g. Avaya) via SIP trunk and retargeted the re-invites for announcement
8.9.5009.0
RI-010742Recording - Lync/SfB
After a network issue, the Verba Front-End Filter Service was not able to properly identify the connection status and tried to send SIP messages to the Verba Proxy Service while the connection was not active. This resulted in increased SIP queue size and slower call setup. Keep-Alive mechanism and connection failover are improved in the Verba Front-End Call Filter Service.
8.9.5031.0
RI-010743Recording - Lync/SfB
Meta information was updated with wrong information for SfB/Lync calls in case of certain character patterns in the conversation subject. New configurations added to the Verba Passive Recorder Service and the Verba Media Collector & Proxy Service to explicitly enable or disable SfB/Lync contact center integrations.
8.9.5031.0
RI-012602Recording - Lync/SfB
The Verba SfB/Lync IM Recorder Service inadvertently closed the ongoing voice/video conversation part of the conference call in the database (media files were not affected) when there was a SfB/Lync IM Recorder failover during the conference.
8.9.5064.0
RI-012671Recording - Lync/SfB
Streams using TCP over the Lync/SfB Edge server might not be processed properly in rare cases which led to packet loss in recording which is critical for RDP and file transfer recording and affected the quality of the voice recordings
8.9.5045.0
RI-010765Recording - Lync/SfB IM
Invalid CDR XMLs were created for SfB/Lync recordings which caused storage upload policy failure
8.9.5026.0
RI-010824Recording - Lync/SfB IM
The Verba SfB/Lync IM Filter Service was not able to connect to the Verba SfB/Lync IM Recorder Service due to TLS 1.2 enforcement issue
8.9.5036.0
RI-012613Recording - Lync/SfB IM
Instant messages sent by a Web Client with Sfb Web Component (noticed at 6.0.9319.272) did not get recorded/captured
8.9.5061.0
RI-009676Recording - Avaya
When a call was ringing out and put on hold then resumed, the CDR information was missing the other party number
8.9.4989.0
RI-010596Recording - Avaya
Avaya ServerConnectionDown events were triggering complete re-initialization, even if it was not necessary
8.9.5012.0
RI-009850Recording - Desktop
Primary screen might not be identified properly, and instead of the secondary or both were included in agent view/real-time monitoring
8.9.4983.0
RI-010455Recording - Desktop
Capture agent now tries to reconnect in case of recorder connection failure before considering failed connection (and so stopping screen recording)
8.9.4995.0
RI-010470Recording - Desktop
When the connection between the screen capturing agent and the recorder was lost, and screen capturing stopped, the separate conversation entry in the database had invalid end time value
8.9.4994.0
RI-010513Recording - Desktop
When the connection between the screen capturing agent and the recorder was lost, the multiplexer generated invalid filename for the multiplexed file
8.9.4997.0
RI-010514Recording - Desktop
Screen recording was triggered not just by voice/video but file and application/screen share recording sessions as well
8.9.4997.0
RI-012790Recording - Desktop
If screen capturing was paused by the user and before the call-end it was not resumed then the state was held for the next call as well and recording was started in paused state
8.9.5074.0
RI-010821Recording - SIPRec
ACME SIPREC: no media received if SBC initiated the sessions with inactive streams then changed them active
8.9.5038.0
RI-009685UI - Web Interface
Agent View Scope permissions were in the wrong precedence order ('On the phone' screen only, 'On the phone' and idle screens)
8.9.4987.0
RI-009729UI - Web Interface
"Number of wrong logins" were not reset after a successful login
8.9.4986.0
RI-009731UI - Web Interface
Publishing Server users were unable to log in to the Publishing Server
8.9.4986.0
RI-009736UI - Web Interface
Filtering for Custom User Attributes did not work on Users List screen
8.9.4985.0
RI-009752UI - Web Interface
Name and Auto-Approve filters did not work on Workflows List
8.9.4984.0
RI-009757UI - Web Interface
New Case with Legal Hold enabled could not be created
8.9.4984.0
RI-009765UI - Web Interface
Download did not work on View Shared Items screen
8.9.4983.0
RI-009847UI - Web Interface
Shared Items screen filters did not work
8.9.4983.0
RI-009854UI - Web Interface
Agent View: Improved handling of desktop agent registration. When the desktop agent is registering again then the web application is not clearing the current image store for the agent.
8.9.4983.0
RI-009940UI - Web Interface
Password change did not work when "Passwords History Count" was set to a value greater than zero
8.9.4983.0
RI-009971UI - Web Interface
In a Multi-Tenant Environment, Database Purging worked on the root tenant only
8.9.4983.0
RI-010030UI - Web Interface
Storage Target and Verba Server usage charts did not work with IE
8.9.4983.0
RI-010129UI - Web Interface
When the user tried to create a Role with a name that was already used by another Role, an error page was shown
8.9.4983.0
RI-010451UI - Web Interface
Viewer/Player disappeared after manually transcoding a recording sfB/Lync screen/application share recording (RDP) to MP4
8.9.4996.0
RI-010462UI - Web Interface
Active Directory synchronization error was not available on the web interface when some users were successfully synchronized
8.9.4995.0
RI-010471UI - Web Interface
On the Communication Policy details screen, if one clicked very fast on the checkbox to select a modality (turn on blocking) and then unselect it, then the selection disappeared
8.9.4994.0
RI-010472UI - Web Interface
The QM icon appeared on the search interface (to add a conversation to a project) even if the customer did not have QM licenses
8.9.4994.0
RI-010474UI - Web Interface
In case of error in Verba Viewer/Player, the whole page had to be refreshed
8.9.4994.0
RI-010531UI - Web Interface
List filter disappeared on refresh on the Ongoing Conversations page
8.9.4997.0
RI-010559UI - Web Interface
Agent View idle screens were displayed when Group or Grid size setting were changed
8.9.5017.0
RI-010561UI - Web Interface
Changing the playback speed did not work after pause in Internet Explorer
8.9.5017.0
RI-010605UI - Web Interface
The application generated duplicate Playback events due to a Chrome browser bug
8.9.5010.0
RI-010624UI - Web Interface
An error occurred when a non-supervisor user tried to filter for Conversation Identifier
8.9.5009.0
RI-010627UI - Web Interface
Silent Monitoring did not work without play permission
8.9.5007.0
RI-010730UI - Web Interface
Apply extension configuration was not triggered automatically after a new Verba Announcement Server registration
8.9.5022.0
RI-010755UI - Web Interface
Group Membership administration sometimes did not work because a SQL Server bug (DATETIME values cannot be filtered with an exact time)
8.9.5029.0
RI-010760UI - Web Interface
Users without download permission (but with play) were able to download conversations with the multiple selection feature.
8.9.5028.0
RI-010769UI - Web Interface
Location change history always showed 0 items when was opened from the location details screen "View Change History"
8.9.5025.0
RI-010806UI - Web Interface
Two Active Directory synchronization profiles could start simultaneously in case of SQL connection issues and could invalidate users
8.9.5042.0
RI-010828UI - Web Interface
If the user had Preview Conversation right but did not have Download right, then the user cannot playback at all
8.9.5035.0
RI-010830UI - Web Interface
When a user data contained a newline character, the CSV user export created an invalid CSV file
8.9.5035.0
RI-010843UI - Web Interface
Query description for Search audit log entries for boolean values generated an invalid XHTML
8.9.5032.0
RI-012572UI - Web Interface
Checkboxes were disabled on the Conversation Export page when the target was SFTP
8.9.5072.0
RI-012603UI - Web Interface
New Bulk User Update could not be saved when some update fields were configured
8.9.5064.0
RI-012604UI - Web Interface
On-Demand Call Buffer paging did not work properly, the page is now integrated into the main Search screen
8.9.5064.0
RI-012634UI - Web Interface
In Multi-Tenant mode, the Server List always showed servers in the reference environment (0000)
8.9.5057.0
RI-012641UI - Web Interface
Storage Target administration did not work properly (throw JavaScript error)
8.9.5055.0
RI-012648UI - Web Interface
Multi-Tenant Public IP min/max validation did not work on the Extension detail screen
8.9.5053.0
RI-009680UI - Reporting
CDR Reconciliation Summary and Users CDR Reconciliation Summary reports were showing incorrect data when there were extensions not assigned to users
8.9.4989.0
RI-009703UI - Reporting
Users CDR Reconciliation Summary report was showing months in wrong order
8.9.4987.0
RI-009800UI - Reporting
Reports were showing incorrect direction values for the new directions
8.9.4983.0
RI-009839UI - Reporting
Reporting did not work when "Past" or "Previous" text inputs did not contain a valid number
8.9.4983.0
RI-009931UI - Reporting
False email sending failures were displayed on the reporting page when there were previous errors
8.9.4983.0
RI-009978UI - Reporting
Not Recorded and Incorrect Conversation Details report did not show calls with End Cause is Unobtainable
8.9.4983.0
RI-010121UI - Reporting
Scorecard Calibration Details report did not work when text fields were added to scorecards
8.9.4983.0
RI-010478UI - Reporting
Simultaneous Calls Trend report did not work
8.9.4994.0
RI-010507UI - Reporting
Ethical wall report issues resolved: - No data displayed in the Content Policy Summary report - Content Policy Details report did not show which communication and content policies were fired - Session Blocking Summary report showed incorrect information on the chart - Users Content Policy Summary report did not show all of the users and showed incorrect data - Users Session Blocking Summary report showed incorrect information on the chart
8.9.4997.0
RI-010552UI - Reporting
An error in the direction handling script caused infinite loop then an exception
8.9.5018.0
RI-010578UI - Reporting
Investigator group permission was missing in the Users Roles Permissions and Groups Report
8.9.5015.0
RI-010579UI - Reporting
Certain fields were split and truncated over a certain size depending on the available length of the fields
8.9.5015.0
RI-010632UI - Reporting
Agents Evaluation Details report did not show text and numeric questions
8.9.5007.0
RI-010650UI - Reporting
Agents Call Activity Summary report failed when the call end time field was set to 1900-01-01 due to recording error
8.9.5003.0
RI-012680UI - Reporting
Not Recorded and Incorrect Conversations Details report fixes: - missing property files caused empty lines in the report - SQL error when media length field was 0 - incorrect data was shown due to changes in the database fields
8.9.5045.0
RI-009949Solution - Ethical Wall
The system was unable to subscribe to events in case of CUPS 9.x
8.9.4983.0
RI-010382Solution - Ethical Wall
Content Filter for File was using OR logic between the filename regexp match condition and the allowed maximum file condition, now it uses AND operator. OR logic can be achieved by creating multiple content filters.
8.9.4944.0
RI-010750Solution - Ethical Wall
Communication Policies were not applied automatically after Active Directory synchronization
8.9.5031.0
RI-012632Solution - Ethical Wall
Communication Policies: the system did not check if at least one participant or "Everyone" was selected for "Participant A" and "Participant B"
8.9.5058.0
RI-012705Solution - Ethical Wall
Participants containing special characters were not handled properly, causing errors in rule processing
8.9.5044.0
RI-012718Solution - Ethical Wall
Only the first 3rd party notification was sent when multiple values were defined
8.9.5044.0
RI-009918Solution - Quality Management
# of calls displayed the wrong number in the QM module
8.9.4983.0
RI-010548Solution - Quality Management
QA scores counted text fields too if they contained numbers
8.9.5019.0
RI-010566Solution - Quality Management
Quality Management / Show Evaluations page was displaying evaluations which were not assigned to the evaluator
8.9.5016.0
RI-010586Solution - Quality Management
QM project update did not work after the project was started
8.9.5014.0
RI-012612Solution - Speech Analytics
Delete Phonetic Index policy was not working
8.9.5061.0
RI-010587Platform - Announcement
Incoming SfB/Lync announcement did not support the call direction pattern
8.9.5014.0
RI-010610Platform - Announcement
Announcement service might invite participants to an IM conference which is not yet setup completely. It caused unwanted errors in SfB/Lync reports, there was no impact on user experience.
8.9.5010.0
RI-010841Platform - Announcement
Using the Cisco inbound announcement, when a CURRI request arrived for a non-configured extension number, the system did not send a response to the CUCM
8.9.5032.0
RI-012600Platform - Announcement
The SfB/Lync Announcement Service ignored the maintenance mode
8.9.5064.0
RI-012619Platform - Announcement
Lync/SfB announcement service crashed randomly after playing announcements for inbound or outbound peer-to-peer calls
8.9.5059.0
RI-009924Platform - API
NullPointerException was thrown when SearchCalls API call was used without a user
8.9.4983.0
RI-009925Platform - API
HTTP Business API's HTML and JSON formats did not work properly when additional information had to be returned (metadata, instant messages, etc.)
8.9.4983.0
RI-009926Platform - API
meta_relation parameter did not work in GWT Direct Call Search and HTTP Business API
8.9.4983.0
RI-009927Platform - API
Error was thrown when multiple metadata filters were specified in GWT Direct Call Search and HTTP Business API
8.9.4983.0
RI-010209Platform - API
Metadata field's relation combo box was not selected properly when the user used the Direct Search URL feature with meta field values.
8.9.4983.0
RI-010749Platform - API
Newlines were not escaped properly in the HTTP Business API JSON response
8.9.5031.0
RI-012597Platform - API
AddMarker API call "start" and "end" mode did not work
8.9.5065.0
RI-012620Platform - API
Search Calls API did not work with metadata filters
8.9.5059.0
RI-012584Platform - Configuration
Encrypted database connection could not be configured for the Web Application
8.9.5067.0
RI-012588Platform - Configuration
Configuration settings longer than 1024 (in case of multiple values) / 8000 (in case of single values) could not be stored
8.9.5067.0
RI-010259Platform - Database
SQL Server multi-subnet failover setting was not applied properly using the ODBC 13.1 driver
8.9.4980.0
RI-010249Platform - Media Processing
Bad voice quality due to Silk decoding issue during silent monitoring and video call playback (recording was not affected)
8.9.4983.0
RI-010585Platform - Media Processing
MP4 multiplexing did not work for video calls longer than 15 minutes
8.9.5014.0
RI-010860Platform - Media Processing
VMF playback did not work for specific resolutions
8.9.5031.0
RI-012660Platform - Media Processing
If a video call did not contain video or there was a big audio or video gap, MP4 transcoding stalled
8.9.5048.0
RI-010516Platform - Monitoring
The system monitor service couldn't refresh the SfB/Lync Announcement Service counters
8.9.4997.0
RI-010522Platform - Monitoring
The Verba SfB/Lync Call Filter, the Verba SfB/Lync IM Filter and the Verba SfB/Lync Communication Policy services were using incorrect alert types in case of connectivity issues
8.9.4997.0
RI-010818Platform - Monitoring
Alerts longer than 4000 characters could not be inserted into the database
8.9.5040.0
RI-009710Platform - Storage Management
Video files were kept and the modality of the recording showed video when transcoding video recordings to audio recordings
8.9.4987.0
RI-009717Platform - Storage Management
Background task total counter was maximized at 1000 (batch size) showing inaccurate status information
8.9.4986.0
RI-009720Platform - Storage Management
WORM storage target cache for playback was not properly updated on configuration changes and required service restart to take the new settings into account
8.9.4986.0
RI-009748Platform - Storage Management
Recordings without media file were not handled properly and generated alerts and error log entries
8.9.4984.0
RI-009801Platform - Storage Management
Issue with directory listing for network folders (SMB) might cause significant delay in file operations
8.9.4983.0
RI-009805Platform - Storage Management
Storage Management service crashed when recordings without media files were in the WORM cache
8.9.4983.0
RI-009808Platform - Storage Management
Transcoding process could not find the related voice call for application/screen share recording when the not recorded party initiated the voice session and the recorded party started the share session (or vice versa)
8.9.4983.0
RI-010251Platform - Storage Management
When there are multiple CA certificates in the Windows Certificate Store, the certificates used by the system were only validated against the first matching CA certificate and this might cause that the certificate was considered invalid
8.9.4983.0
RI-010489Platform - Storage Management
Transcoding of SfB/Lync screen/application share recordings (RDP) did not work when encryption was enabled
8.9.4994.0
RI-010576Platform - Storage Management
Storage Management service might crash if RDP based application share transcoding session is terminated prematurely (because of error during processing or application exit)
8.9.5015.0
RI-010577Platform - Storage Management
If preceding transcoding policy processing fails for an application share conversation, due to waiting for voice part, the current policy is still processed
8.9.5015.0
RI-010584Platform - Storage Management
When a video transcoding job is canceled (service stop), the service closed the transcoding as a successful job
8.9.5014.0
RI-010606Platform - Storage Management
The increase retention time storage policy did not update the retention time property in the Verba database accordingly (the field on the storage platform was updated properly)
8.9.5010.0
RI-010739Platform - Storage Management
Upload policy did not work when the source and destination was EMC Centera, O365 Compliance Archive or SMTP.
8.9.5031.0
RI-010783Platform - Storage Management
In some rare cases, encryption failed and the upload process was not able to upload the recordings
8.9.5023.0
RI-010799Platform - Storage Management
The increase retention time policy did not update the retention period filed in the database in case of archived conversations
8.9.5043.0
RI-010804Platform - Storage Management
During the execution of the storage policies, the service did not properly recognize the result of the operation which led to inconsistency in the database. Reported retention policies affected by the issue: Move, Upload.
8.9.5042.0
RI-010807Platform - Storage Management
Playback and export did not work for conversations retrieved from EMC Centera
8.9.5042.0
RI-012571Platform - Storage Management
Export to Hitachi Content Platform, EMC Centera, IBM TSM, Amazon S3, Azure Storage, EMC ECS did not follow the YYYY/MM/DD folder structure
8.9.5072.0
RI-012580Platform - Storage Management
Export from EMC Centera did not export metadata XML files
8.9.5068.0
RI-012606Platform - Storage Management
Hitachi Content Platform upload failed with "Upload from/to the same location is not allowed" error message
8.9.5063.0
RI-012615Platform - Storage Management
IM export did not follow the YYYY/MM/DD folder structure
8.9.5061.0
RI-012625Platform - Storage Management
Encrypt and Sign policy: if the files have not yet been uploaded and the policy run on these conversations then despite the missing files the processing was considered successful
8.9.5058.0
RI-012679Installer - Servers
SQL script execution failed during installation due to timeout
8.9.5045.0
RI-010192Recording - Unified Call Recorder
SIPREC: video call recording was not working properly
8.9.4983.0
RI-010607Recording - Unified Call Recorder
Shared recorder/remote Verba related SQL files are now written to the right folder
8.9.5010.0
RI-010545Platform - CDR and Archived Content Import
Certain fields were not properly truncated during the CDR reconciliation process, led to SQL error
8.9.5019.0
RI-009688Recording - Speakerbus
Speakerbus 5th channel address was not parsed properly in heartbeat messages, recording was lost for the 5th channel in case of recovery mode
8.9.4987.0

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