Verba 9.1 Release Notes (build 9.1.1.5482)

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Verba 9.1 Release Notes (build 9.1.1.5482)

 
This document lists new features and fixes released in Verba 9.1 Release Notes (build 9.1.1.5482).


Release highlights

ID
Component
Description
RI-014823Recording - Cisco
Genesys contact center integration for Cisco network based recording deployments with JTAPI integration. Provides enhanced Genesys related metadata, selective recording and the ability to send Verba conversation IDs to Genesys. - learn more
RI-014827Recording - Cisco IM
File transfer capturing for Cisco IM&P / Jabber systems, requires the managed files transfer option - learn more
RI-014842UI - Web Interface
New dashboard framework with new widget types, drill-down capability, sharing, etc. Built-in templates for System Dashboard and Recording Assurance Dashboard. - learn more
RI-014746Platform - Announcement
Cisco Video on Hold (VoH) and Video in Queue (ViQ) solution offering a replacement option for Cisco MediaSense - learn more
RI-012351Platform - Configuration
Significant improvement in Active Directory synchronization time by checking changes only
RI-014839Platform - Import
Cisco Spark IM and file archiving integration which allows importing instant messages and files from Cisco Spark rooms - learn more
RI-012553Recording - IPC
New trader voice platform integration with IPC Unigy - learn more
RI-012557Recording - SMS
New SMS capturing capability utilizing the SMPP protocol. SMS messages are stored as a new SMS modality with a full-text search option. - learn more

Known Critical Issues

There are no known issues in this build.

Critical Fixes

ID
Component
Description
Fixed in
RI-015226Platform - Configuration
Active Directory synchronization does not run automatically using v9.1.0.5454 versions or later which introduced a new AD synchronization scheduling configuration

Impact
All v9.1.0.5454 and later deployments are affected (new installations and upgrades as well) where Active Directory synchronization is used. This issue affects automatic AD synchronization and the system does not recognize changes in the AD configuration. Automatic administration of moves, adds and changes is not possible when AD synchronization is not running. Active Directory synchronization did not run automatically because the default value of the new scheduling configuration, introduced in v9.1.0.5454, was "No scheduling". New versions have a new default value which sets the scheduling to run daily. No alert or notification is sent when the issue occurs. Workaround Customers with previous versions should change the scheduling configuration other than "No scheduling" and restart the Verba Web Application Service.
9.1.1.5477
If you are using the effected components, we recommend a software update.

Feature Improvements

ID
Component
Description
Added in
RI-014709Security
TLS handshakes are also restricted to TLSv1.0-1.2, not just TLS cipher suites for components using OpenSSL
9.1.0.5407
RI-014792Security
OpenSSL library is updated to the latest v1.0.2n
9.1.0.5408
RI-012309Recording - Cisco
Multiple CUCM clusters support added to Cisco JTAPI, a single Verba Cisco JTAPI Service can be connected to multiple CUCM clusters simultaneously
9.1.0.5408
RI-012560Recording - Cisco
UCCX 10.6 support added to the Verba Finesse Gadget
9.1.0.5389
RI-015053Recording - Cisco
Recording Rules feature has been enhanced to support UCCE and UCCX variables
9.1.1.5462
RI-014777Recording - Cisco IM
Multi-cluster support added to Cisco Jabber IM&P IM capturing and ethical wall
9.1.0.5408
RI-015133Recording - IPTrade
IPTrade playback: if display name is not available it is substituted by the owner user's Verba display name
9.1.1.5464
RI-015137Recording - IPTrade
When channel mixing enabled and the recording session information is updated after call state changes (from ringing to established), the recorder will merge the recording sessions together producing a single recording.
9.1.1.5464
RI-012537UI - Web Interface
Ongoing, On-demand and Cisco Silent Monitoring features have been integrated into the standard Search screen to provide the same capabilities for all pages
9.1.0.5383
RI-014757UI - Web Interface
Deactivated users can be hidden on the search features and Agent Selection List with a new setting: Hide Deactivated Users in Filters
9.1.0.5408
RI-014961UI - Web Interface
Recorded Platforms and Import Sources have been added to the Bulk User and Extension Update feature
9.1.1.5462
RI-014972UI - Web Interface
End Cause field has been added to the Automatic Labeling and Data Management Policy Configuration
9.1.1.5462
RI-014974UI - Web Interface
Japanese language support added
9.1.1.5462
RI-015125UI - Web Interface
Support for SMB network shares, required to access recordings, using SMB version 2 and 3
9.1.1.5462
RI-015221UI - Web Interface
New alert (.118.1.3) when the system cannot send license usage to remote licensing server
9.1.1.5477
RI-012406UI - Reporting
All reports now display the report filter criteria in the report header
9.1.0.5408
RI-012780UI - Reporting
Skills Performance Summary report renamed to Groups Skills Performance Summary. New groups sections added.
9.1.0.5408
RI-015197UI - Language
Japanese language support added
9.1.1.5477
RI-014736Solution - Ethical Wall
Data Loss Prevention (DLP) check with external ICAP servers (e.g. Symantec Protection Engine), available for Cisco Jabber file transfer
9.1.0.5408
RI-014844Solution - Ethical Wall
Cisco Spark re-active ethical wall capabilities for message removal and notification
9.1.0.5422
RI-012528Platform - Announcement
Cisco inbound announcement now can be configured to be played by the Verba Cisco Announcement Service by diverting the incoming call to the service using CURRI. This option does not require early media support on the trunk, in contrast to the CURRI and CUCM based announcement.
9.1.0.5383
RI-014772Platform - Announcement
Cisco CURRI interface now supports TLS connections
9.1.0.5408
RI-015091Platform - API
HTTP Business API returns call transcript if called with returnTranscriptDB=1 or returnTranscriptFile=1 parameters.
9.1.1.5462
RI-015191Platform - Configuration
Service user accounts are no longer required, Windows Authentication for both SQL Server connections and SMB folders now use impersonation instead. All Verba services are installed using the built-in LocalSystem account, except a few one.
9.1.1.5477
RI-015196Platform - Configuration
The system no longer requires to configure service user credentials during installation. All Verba services now run under the built-in LocalSystem service account, except the Lync/SfB Filter services on the SfB Front-End servers. In order to use Windows Authentication for SQL Server or SMB network folders, the system now uses impersonation instead.
9.1.1.5477
RI-014983Platform - Database
Recorders did not fill the media path field when a call was ongoing. When a call recording was interrupted and it stuck in an ongoing state, the database purge feature did not work.
9.1.1.5462
RI-014843Platform - Licensing
Central license management for deployments with multiple Verba instances
9.1.0.5422
RI-014813Platform - Media Processing
AAC-LD support introduced to capture Cisco TelePresence audio streams, standard storage formats are available for audio only recordings
9.1.0.5408
RI-012772Platform - Monitoring
Alert severity filed added to SNMP traps
9.1.0.5408
RI-014710Platform - Monitoring
Support for SMTP StartTLS feature
9.1.0.5407
RI-012461Platform - Storage Management
Calculated retention time is verified based on call start time in delete, increase retention and upload policies. Invalid retention times are not applied and alerts are sent.
9.1.0.5380
RI-012789Platform - Storage Management
For export policies when there is an existing .im file, the system will check the local drive and prefer to use the IM file, instead of always generating the file from the database. The exported *.im files now contain conference (group chat) participant information when available.
9.1.0.4708
RI-014985Platform - Storage Management
NetApp Snaplock Cluster/9.x support added
9.1.1.5462
RI-015188Platform - Storage Management
"Every-x-Minutes" and "Hourly" options added to the Data Retention Policies and Conversation Export configuration pages to allow configuring policies to run every x minute.
9.1.1.5477
RI-015223Platform - Storage Management
New Verint export storage target added to allow integration with Verint v15.2 systems
9.1.1.5477
RI-012299Recording - Unified Call Recorder
New end causes for turret open line recording: - Media Segmentation when recorded conversation is segmented by the timer - Voice Inactivity when recording is stopped on RTP timeout
9.1.0.5327
RI-014817Recording - Unified Call Recorder
IPv6 support introduced for the Verba Unified Call Recorder Service (active recording)
9.1.0.5410
RI-014988Recording - Unified Call Recorder
When the ACME Packet / Oracle SBC SIPREC provides a blocked caller ID in tel_num@anonymous.invalid format, the recorded will hide the caller ID in the database (stores unknown) if the call is recorded on behalf of the called party.
9.1.1.5462
RI-015127Recording - Unified Call Recorder
Transferred and forwarded calls for recorded users can be recorded when using SIPREC with ACME Packet / Oracle SBCs (SPL script required). Extension configuration required also in the system.
9.1.1.5462
RI-015012Platform - CDR and Archived Content Import
The CDR import and reconciliation process can now run on multiple servers without interfering with each other
9.1.1.5462
RI-015024Platform - CDR and Archived Content Import
Query optimization in reconciliation to lower the load on the Verba database
9.1.1.5462
RI-014999Offline Player
Files can be dragged and dropped into the player
9.1.1.5462

Fixes

ID
Component
Description
Fixed in
RI-014895Recording - Proxy
Cisco proxy could not handle SIP headers when user information was not present which caused the proxied call to fail
9.1.0.5431
RI-014896Recording - Proxy
Relay ports might close prematurely when ICMP 11 (IP TTL elapsed) received. This caused media connection issues mostly in Proxy but also Cisco Announcement and Dial-in Recorder might be affected.
9.1.0.5431
RI-014816Recording - Cisco
Large backward jumps in RTP stream sequence numbering was not handled properly
9.1.0.5408
RI-014931Recording - Cisco
Cisco Advanced Recording Rules retries to start recording multiple times in case the Cisco platform did not start recording for some reason
9.1.0.5408
RI-014783Recording - Lync/SfB
Transaction lock problem in really rare circumstances the SfB/Lync Call Filter Service consumed a high amount of CPU resources when it tried to read a collection which was modified by another thread
9.1.0.5408
RI-014891Recording - Lync/SfB
Calls are dropped after re-INVITE for common area phones and multi-pool SfB environment
9.1.0.5431
RI-014981Recording - Lync/SfB
Forwarded calls were not recorded when the recorded users joined a conference call using the Call-Me-At feature.
9.1.1.5462
RI-015003Recording - Lync/SfB
Outbound calls were not recorded for IPTrade turrets using the Skype for Business integration
9.1.1.5462
RI-015229Recording - Lync/SfB
The same proxy could be added multiple times to the configuration causing creating multiple proxy instances using the same TLS connection which led to the improper allocation of messages and call setup failures.
9.1.1.5477
RI-014989Recording - Lync/SfB IM
The SfB/Lync instant message recorder did not use the server name format setting and used NetBIOS names all the time
9.1.1.5462
RI-015212Recording - IPTrade
IPTrade turret based replay did not return all the recorded calls
9.1.1.5477
RI-015019Recording - Desktop
Agent view did not work because the service did not use the same server name format properly
9.1.1.5462
RI-012264UI - Web Interface
When saving a communication policy with a fully unchecked 'Days of Week' option, the web app automatically checked in every day. It will display an error message instead from now on.
9.1.0.5325
RI-012353UI - Web Interface
Chat conversations were not displayed on the mobile web interface
9.1.0.5341
RI-014758UI - Web Interface
Advanced Search settings did not list rows with "undefined" values when they set up a "not equals" filter
9.1.0.5408
RI-014760UI - Web Interface
Bulk User Update did not work when they filtered for Synchronizing AD Profile ID
9.1.0.5408
RI-014761UI - Web Interface
Bulk User and Extension Update could not be used to set numeric values to NULL
9.1.0.5408
RI-014764UI - Web Interface
Advanced Search feature's User and Group filters were not effective
9.1.0.5408
RI-014784UI - Web Interface
In the Extensions and Users administration, if the list was filtered and the object was saved, then the filters were cleared when users went back to the list
9.1.0.5408
RI-014791UI - Web Interface
CSV User Import cleared the extensions' Source Platforms, Import Sources and Forward Types settings
9.1.0.5408
RI-014892UI - Web Interface
Signature verification was not possible on a storage which was configured with custom credentials
9.1.0.5431
RI-014958UI - Web Interface
SMTP optimizations to use less connections and avoid unnecessary emails about errors
9.1.1.5462
RI-014960UI - Web Interface
Marker and seek bar were not re-positioned on window resize
9.1.1.5462
RI-014962UI - Web Interface
Modalities were not shown correctly extensions were exported on the extension list page
9.1.1.5462
RI-014970UI - Web Interface
Bulk CSV User Import did not use the Platforms and Import Sources when there were no Forward Types set.
9.1.1.5462
RI-014971UI - Web Interface
View Shared Items menu was not visible for users having Conversation Access Scope = Access Shared Only
9.1.1.5462
RI-014979UI - Web Interface
In case of non-standard urls (file path), the signature verification did not work
9.1.1.5462
RI-014980UI - Web Interface
Web Application did not take DBMSFailoverPartner into account
9.1.1.5462
RI-015001UI - Web Interface
Metadata field filters did not work on search page
9.1.1.5462
RI-015011UI - Web Interface
Signature Verification still threw an error when the recording was signed but not encrypted, and was on a network path which required custom credentials.
9.1.1.5462
RI-015013UI - Web Interface
Cisco Phone XML Service threw XML parser error if extension numbers / display names were very long
9.1.1.5462
RI-015014UI - Web Interface
Cisco Phone based Silent Monitoring showed 0 ongoing monitorable calls in the XML phone service
9.1.1.5462
RI-015045UI - Web Interface
Recording Rule changes were determined incorrectly (the section changes were not detected if other data has changed too)
9.1.1.5462
RI-015094UI - Web Interface
Conversation Export did not allow to export Media Files for a few storage targets, SMTP for an instance.
9.1.1.5462
RI-015193UI - Web Interface
In Multi-Tenant mode, when the Reference Administrator changed to another tenant on the Ongoing Conversations screen, then the finished conversations were shown.
9.1.1.5477
RI-015204UI - Web Interface
When a user was found in the AD and was not enabled for synchronization, and got removed from the AD then the system deactivated it
9.1.1.5477
RI-015218UI - Web Interface
Export end time showed invalid date while the job was still running
9.1.1.5477
RI-015219UI - Web Interface
Only servers with Media Repository and Media Repository & Recording Server roles were available in the Data Management Policy / Execute Only on Selected Servers setting while Recorder Server and Speach Analytics Server should be there too
9.1.1.5477
RI-015220UI - Web Interface
AD Synchronization user deactivation did not work when "Send Email Notification on Successful AD Sync Runs" was turned off
9.1.1.5477
RI-015228UI - Web Interface
Related SMS retrieved with wrong character encoding
9.1.1.5477
RI-015230UI - Web Interface
Users with Shared-Only Conversation Access were not allowed to download conversations even if they had Download Right
9.1.1.5477
RI-012766UI - Reporting
Cancel report function did not work
9.1.0.5408
RI-014898UI - Reporting
Call Activity Trend report did not display all types of conversation directions
9.1.0.5434
RI-014905UI - Reporting
Scoring Classification Report did not group data
9.1.0.5434
RI-014927UI - Reporting
Call Activity Trend report did not display all types of conversation directions
9.0.3.5423
RI-014941UI - Reporting
Extension Configuration Report fails when special characters were used for extensions
9.1.0.5437
RI-014968UI - Reporting
Call Activity Trend Report did not show call direction when XLS, CSV output format was selected
9.1.1.5462
RI-014986UI - Reporting
Peak Concurrent Conversations Trend dashboard widget sorted the data in alphabetical order instead of date
9.1.1.5462
RI-015202UI - Reporting
Dashboard Widget "Recording Server Utilization - Today" ran for a long time if there were no calls in the system
9.1.1.5477
RI-015206UI - Reporting
Group filter was not taken into account for Groups Skills Performance report
9.1.1.5477
RI-014918Solution - Ethical Wall
Cisco Jabber presence was not blocked due to the different type of presence broadcasting
9.1.0.5434
RI-014919Solution - Ethical Wall
Duplicated notifications were sent in case of Cisco Jabber ethical wall when a notification rule was triggered by headline and composing messages
9.1.0.5434
RI-015077Solution - Ethical Wall
Presence blocking: the endpoints could see each other's presence after login until they changed their presence status
9.1.1.5462
RI-015200Solution - Ethical Wall
Skype for Business CAS could not join due to miss-compiled focus invite
9.1.1.5477
RI-014767Solution - Quality Management
On the Quality Management module New Project page, if a scrollbar was visible and a warning displayed (to save the project first, for example), then users were able to scroll down infinitely
9.1.0.5408
RI-014770Solution - Quality Management
Quality Management module Add New Form threw error if pressed while the Forms List was still loading
9.1.0.5408
RI-015016Solution - Quality Management
Skills could be deleted even if scorecards were using it, and scorecards did not load in this case
9.1.1.5462
RI-015030Solution - Quality Management
When an Encrypted Conversation (without access to the private key) was selected for QM evaluation, the system tried to start playback, but that obviously would not work. The vplb file will be downloaded instead.
9.1.1.5462
RI-014794Solution - Silent Monitoring
Web application based silent monitoring did not work due to incompatible certificates
9.1.0.5408
RI-015198Platform - Announcement
In case of Cisco CDR reconciliation, if any of from or to is parsed as empty, the defined external trunk/gw list is not taken into account and the call might be imported as not recorded on "external" party's behalf
9.1.1.5477
RI-014973Platform - API
GetExtensions HTTP Busines API function did not work
9.1.1.5462
RI-015194Platform - API
In a Multi-Tenant environment the servers could not request Verba API certificate from the MR
9.1.1.5477
RI-015233Platform - API
GetCallInformation API call stuck when returnInvitation parameter was true
9.1.1.5477
RI-014793Platform - Configuration
Corrupt certificates were generated intermittently and TLS connections could not be established
9.1.0.5408
RI-015131Platform - Configuration
File-based TLS authentication did not validate the trust chain properly
9.1.1.5462
RI-014725Platform - Database
Data was truncated during transcription or IM export when values were greater than 4096 characters
9.1.0.5407
RI-015092Platform - Database
Instant Messages were stored in the wrong format if they contained Line Feed \n but no Carriage Return \r
9.1.1.5462
RI-014805Platform - Media Processing
Skype for Business/Lync endpoints use Siren codec with 16 Kbps but Polycom VVX endpoints might use 24 Kbps a well in which case media was not recorded
9.1.0.5408
RI-012757Platform - Storage Management
EMC Centera registration error caused unnecessary application failure
9.1.0.5408
RI-014879Platform - Storage Management
IM conversations could not be exported when there was no file based transcript file available
9.1.0.5427
RI-014925Platform - Storage Management
To and From fields were not replaced during SMTP export
9.0.3.5423
RI-014949Platform - Storage Management
Storage policies with scheduling (both policy and service-based scheduling) did not take Number of hours / Days / Weeks configuration into account. Scheduling and task execution happened on every hour or day or week.
9.1.0.5437
RI-015067Platform - Storage Management
In case of a custom scheduled storage policy, if the server is in a timezone where daylight saving is not defined, the scheduling calculated wrong next execution time
9.1.1.5462
RI-015070Platform - Storage Management
Metadata XML files were not generated for instant message exports when data was generated from database to local disk
9.1.1.5462
RI-015089Platform - Storage Management
Modifications to Storage Folders were not effective in the Search feature because the folders were cached.
9.1.1.5462
RI-015231Platform - Storage Management
SMS export did not work for local (native) drive
9.1.1.5477
RI-014712Recording - Unified Call Recorder
SIPREC: in case of midcall media renegotiation the system might reallocate media stream on other media recorder than where the call has been recorded
9.1.0.5407
RI-014969Recording - Unified Call Recorder
If SIP session timer is not supported for the recording session, then recording might timeout prematurely after 1 hour. The default timeout value is increased to 5 hours. ACME Packet / Oracle SBCs does not support session timers for SIPREC sessions before v6.4.
9.1.1.5462
RI-015112Recording - Unified Call Recorder
Metaswitch Perimeta SIPREC recording for interconnect calls produced duplicate copies for the same recorded user
9.1.1.5462
RI-015182Platform - CDR and Archived Content Import
SfB CDR reconciliation did not properly consider the Wait Time for Recorder's CDR setting which could lead to false import of missing CDRs
9.1.1.5477
RI-014847Platform - Import
Instant message import did not handle unicode characters properly
9.1.0.5424
RI-015135Platform - Import
Cisco MediaSense import service did not handle server certificates properly
9.1.1.5464
RI-015015Offline Player
In case the downloaded .vplb file contains multiple media files (audio and audio-video), only the audio was played
9.1.1.5462

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