Verba 9.1 Release Notes (build

Verba Release Notes



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Verba 9.1 Release Notes (build

This document lists new features and fixes released in Verba 9.1 Release Notes (build

Release highlights

RI-014823Recording - Cisco
Genesys contact center integration for Cisco network based recording deployments with JTAPI integration. Provides enhanced Genesys related metadata, selective recording and the ability to send Verba conversation IDs to Genesys. - learn more
RI-014827Recording - Cisco IM
File transfer capturing for Cisco IM&P / Jabber systems, requires the managed files transfer option - learn more
RI-014842UI - Web Interface
New dashboard framework with new widget types, drill-down capability, sharing, etc. Built-in templates for System Dashboard and Recording Assurance Dashboard. - learn more
RI-014746Platform - Announcement
Cisco Video on Hold (VoH) and Video in Queue (ViQ) solution offering a replacement option for Cisco MediaSense - learn more
RI-012351Platform - Configuration
Significant improvement in Active Directory synchronization time by checking changes only
RI-014839Platform - Import
Cisco Spark IM and file archiving integration which allows importing instant messages and files from Cisco Spark rooms - learn more
RI-012553Recording - IPC
New trader voice platform integration with IPC Unigy - learn more
RI-012557Recording - SMS
New SMS capturing capability utilizing the SMPP protocol. SMS messages are stored as a new SMS modality with a full-text search option. - learn more

Known Critical Issues

There are no known issues in this build.

Critical Fixes

There are no new critical fixes in this build.

Feature Improvements

Added in
TLS handshakes are also restricted to TLSv1.0-1.2, not just TLS cipher suites for components using OpenSSL
OpenSSL library is updated to the latest v1.0.2n
RI-012309Recording - Cisco
Multiple CUCM clusters support added to Cisco JTAPI, a single Verba Cisco JTAPI Service can be connected to multiple CUCM clusters simultaneously
RI-012560Recording - Cisco
UCCX 10.6 support added to the Verba Finesse Gadget
RI-014777Recording - Cisco IM
Multi-cluster support added to Cisco Jabber IM&P IM capturing and ethical wall
RI-012537UI - Web Interface
Ongoing, On-demand and Cisco Silent Monitoring features have been integrated into the standard Search screen to provide the same capabilities for all pages
RI-014757UI - Web Interface
Deactivated users can be hidden on the search features and Agent Selection List with a new setting: Hide Deactivated Users in Filters
RI-012406UI - Reporting
All reports now display the report filter criteria in the report header
RI-012780UI - Reporting
Skills Performance Summary report renamed to Groups Skills Performance Summary. New groups sections added.
RI-014736Solution - Ethical Wall
Data Loss Prevention (DLP) check with external ICAP servers (e.g. Symantec Protection Engine), available for Cisco Jabber file transfer
RI-014844Solution - Ethical Wall
Cisco Spark re-active ethical wall capabilities for message removal and notification
RI-012528Platform - Announcement
Cisco inbound announcement now can be configured to be played by the Verba Cisco Announcement Service by diverting the incoming call to the service using CURRI. This option does not require early media support on the trunk, in contrast to the CURRI and CUCM based announcement.
RI-014772Platform - Announcement
Cisco CURRI interface now supports TLS connections
RI-014843Platform - Licensing
Central license management for deployments with multiple Verba instances
RI-014813Platform - Media Processing
AAC-LD support introduced to capture Cisco TelePresence audio streams, standard storage formats are available for audio only recordings
RI-012772Platform - Monitoring
Alert severity filed added to SNMP traps
RI-014710Platform - Monitoring
Support for SMTP StartTLS feature
RI-012461Platform - Storage Management
Calculated retention time is verified based on call start time in delete, increase retention and upload policies. Invalid retention times are not applied and alerts are sent.
RI-012789Platform - Storage Management
For export policies when there is an existing .im file, the system will check the local drive and prefer to use the IM file, instead of always generating the file from the database. The exported *.im files now contain conference (group chat) participant information when available.
RI-012299Recording - Unified Call Recorder
New end causes for turret open line recording: - Media Segmentation when recorded conversation is segmented by the timer - Voice Inactivity when recording is stopped on RTP timeout
RI-014817Recording - Unified Call Recorder
IPv6 support introduced for the Verba Unified Call Recorder Service (active recording)


Fixed in
RI-014816Recording - Cisco
Large backward jumps in RTP stream sequence numbering was not handled properly
RI-014783Recording - Lync/SfB
Transaction lock problem in really rare circumstances the SfB/Lync Call Filter Service consumed a high amount of CPU resources when it tried to read a collection which was modified by another thread
RI-014891Recording - Lync/SfB
Calls are dropped after re-INVITE for common area phones and multi-pool SfB environment
RI-012264UI - Web Interface
When saving a communication policy with a fully unchecked 'Days of Week' option, the web app automatically checked in every day. It will display an error message instead from now on.
RI-012353UI - Web Interface
Chat conversations were not displayed on the mobile web interface
RI-014758UI - Web Interface
Advanced Search settings did not list rows with "undefined" values when they set up a "not equals" filter
RI-014760UI - Web Interface
Bulk User Update did not work when they filtered for Synchronizing AD Profile ID
RI-014761UI - Web Interface
Bulk User and Extension Update could not be used to set numeric values to NULL
RI-014764UI - Web Interface
Advanced Search feature's User and Group filters were not effective
RI-014784UI - Web Interface
In the Extensions and Users administration, if the list was filtered and the object was saved, then the filters were cleared when users went back to the list
RI-014791UI - Web Interface
CSV User Import cleared the extensions' Source Platforms, Import Sources and Forward Types settings
RI-014892UI - Web Interface
Signature verification was not possible on a storage which was configured with custom credentials
RI-012766UI - Reporting
Cancel report function did not work
RI-014918Solution - Ethical Wall
Cisco Jabber presence was not blocked due to the different type of presence broadcasting
RI-014919Solution - Ethical Wall
Duplicated notifications were sent in case of Cisco Jabber ethical wall when a notification rule was triggered by headline and composing messages
RI-014767Solution - Quality Management
On the Quality Management module New Project page, if a scrollbar was visible and a warning displayed (to save the project first, for example), then users were able to scroll down infinitely
RI-014770Solution - Quality Management
Quality Management module Add New Form threw error if pressed while the Forms List was still loading
RI-014794Solution - Silent Monitoring
Web application based silent monitoring did not work due to incompatible certificates
RI-014793Platform - Configuration
Corrupt certificates were generated intermittently and TLS connections could not be established
RI-014725Platform - Database
Data was truncated during transcription or IM export when values were greater than 4096 characters
RI-014805Platform - Media Processing
Skype for Business/Lync endpoints use Siren codec with 16 Kbps but Polycom VVX endpoints might use 24 Kbps a well in which case media was not recorded
RI-012757Platform - Storage Management
EMC Centera registration error caused unnecessary application failure
RI-014879Platform - Storage Management
IM conversations could not be exported when there was no file based transcript file available
RI-014712Recording - Unified Call Recorder
SIPREC: in case of midcall media renegotiation the system might reallocate media stream on other media recorder than where the call has been recorded

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