Verba 7.0 Release Notes (build 7.0.4314.0)

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Verba 7.0 Release Notes (build 7.0.4314.0)

 
This document lists new features and fixes released in Verba 7.0 Release Notes (build 7.0.4314.0).


Updates

Since the release of this major version, the following updates were released:
7.0 Update 1 (build 7.0.4351.0)
7.0 Update 2 (build 7.0.4390.0)
7.0 Update 3 (build 7.0.4500.0)
7.0 Update 4 (build 7.0.4548.0)
7.0 Update 5 (build 7.0.4594.0)
7.0 Update 6 (build 7.0.4615.0)

Release highlights

ID
Component
Description
RI-001867Security
Encryption Key Lifecycle Management - learn more
RI-001864Recording - Cisco
New Cisco Recording Modes
RI-001865Recording - Lync/SfB
New Lync Recording Modes
RI-001866Recording - Desktop
Desktop Agent call popups (record, pause buttons)
RI-001868Solution - Speech Analytics
Silence and Crosstalk detection - learn more
RI-001870Solution - Service Provider
Extended multi-tenant support (Cisco, SIPRec, Dial-In)
RI-001869Platform - Licensing
Simplified License Management - learn more

Known Critical Issues

ID
First Affected
Status
Description
KI-00024.0
(4.0.0000)
Resolved in 8.3.4675.0
Summary
After x weeks of operation recordings are terminated prematurely due to timeout on passive, SPAN-based direct NIC capturing solutions with specific HW/NIC/Virtual env conditions. In some conditions NIC/winpcap and OS clock is out of sync and over time (more weeks) the clock drift can accumulate and reach call timeout threshold.

Impact
- only impacts Passive SPAN-port based recording - does NOT affect Media Collector source and remote capturing on Media Collector (most Lync recording deployments) - the issue happens on rare combinations of specific platforms depending on NIC, NIC driver and virtualization environment (cases found in virtualized, but SPAN port based systems) - it might happen several weeks after recorder service has been up and running (depends on hw) - recording sessions terminated prematurely (before call ends) with end cause: call timeout (calls are only partially recorded)

Workaround
- Set higher call inactivity/timeout threshold (def 180 sec -> 600 sec) - Restart recorder service every weekend
KI-00007.0
(7.0.4314.0)
Resolved in 8.3.4668.0
Summary
Call length mismatch due to silence suppression If there is no RTP sent in any direction since both side are on mute/do not talk Lync stops sending RTP (or at call start does not start sending RTP). These gaps between voice parts (where RTP is sent) are filled, but the gap (if there is any) between call start - first voice RTP and last voice RTP - call end cannot filled.

Impact
- this issue leads to losing silent segments, but not actual voice recording - it leads to time difference between presented recording time and actual recording time of media - mostly conference calls are affected, especially the first participant who is on mute until others arrive

Workaround
- there are currently no known workarounds
KI-00057.0
(7.0.4314.0)
Resolved in 8.3.4669.0
Summary
After updating to Skype for Business clients, P2P calls are dropped when proxy server based recording is used.

Impact
- P2P calls dropped when the new Skype for Business client is used - effects all P2P calls - all installations are effected where proxy server based recording is used

Workaround
- Currently there are no known workarounds
KI-00037.0
(7.0.4314.0)
Resolved in 8.3.4693.0
Summary
Using a very large AD might cause timeout issues in the AD sync process. An AD timeout can lead to unwanted reconfiguration of the recorded users when only a subset of the configured users are retrieved from the AD during the sync process due to timeout.

Impact
- if the AD query runs too long, it can lead to unwanted reconfiguration of the recorded users, which can result to loss of recordings - there is no indication or alert if timeout occurs

Workaround
- include (ObjectCategory=person) in the search filter to reduce search time - increasing the timeout value on the AD side might prevent this issue
KI-00087.0
(7.0.4314.0)
Resolved in 8.4.4696.0
Summary
Amazon permanently disabled the built-in Amazon SES SMTP account and it can no longer be used to send email alerts from the system. Customers need to configure their own SMTP server for sending emails. This is due to an Amazon policy decision outside of our control.

Impact
- all deployments are affected where the built-in Amazon SES based account was configured to send email alerts - the system cannot send any alert until it is reconfigured to use another SMTP server

Workaround
- configure SMTP server settings
KI-00147.0
(7.0.4314.0)
Resolved in 8.6.4809.0
Summary
There is one way audio in recordings after SIP re-invites when media bypass is active. The SfB/Lync Filter service does not recognize the SIP re-invite messages properly when media bypass is active, and the call is only partially rerouted through the proxy. This results in one way audio in the recordings after the first re-invite. The re-invite period is controlled by the session timer configured for the connection between the gateway and the SfB/Lync system.

Am I affected?
All 7.0 and later SfB/Lync recording deployments using proxy based recording are affected where media bypass is configured with SIP session timer.

Impact
The Verba SfB/Lync Filter does not recognize SIP re-invite messages properly when media bypass is active and the call is only partially rerouted through the proxy. This results in one way audio in the recordings after the first re-invite. The re-invite period is controlled by the session timer configured for the connection between the gateway and the SfB/Lync system. When the default SIP session timer setting (1800s) is used, the first re-invite is sent after 15 minutes. Thus all inbound or outbound calls longer than 15 minutes are affected. Prior to the re-invite, recordings contain both directions.

Workaround
Disabling the session timer or media bypass completely resolves the issue
KI-00167.0
(7.0.4314.0)
Resolved in 8.7.4831.0
Summary
Recording failure due to new, unsupported RTP header extension in latest Skype for Business 2016 clients.

Am I affected?
Affects all Skype for Business 2016 P2P calls between UCCAPI/16.0.6741.5270 OC/16.0.6741.2021 or newer clients

Impact
- media stream processing error causes recording failure due to a new RTP header extension - more information is expected on other affected call scenarios and client/server versions - affects all Verba releases with all types of SfB/Lync recording deployments

Workaround
- currently there are no known workarounds
KI-00187.0
(7.0.4314.0)
Resolved in 8.8.4874.0
Summary
Siren7 decoding problem is causing garbled decoding of voice in certain cases.

Am I affected?
All Lync/SfB recording deployments are affected.

Impact
- Intermittently causes garbled voice recording when Siren7 voice codec is used for the call - The recording quality is varying for the garbled recordings, from light impact to severe degradation of quality - Siren7 voice codec is mainly used for Lync 2010 Windows endpoints and Skype for Business 2015 IOS/Android devices when network is degraded - Siren7 voice codec is also used for Lync 2010/2013 and Skype for Business 2015 meetings during poor network conditions

Workaround
- currently there are no known workarounds
KI-00307.0
(7.0.4314.0)
Resolved in 8.8.4966.0
Summary
In a HA deployment, when multiple Verba Recording Servers are configured, then if the network connection goes down on any of the Verba Recording Servers, all IM communication stops as some of the Cisco IM&P Servers will not be able to establish the connection to another Verba Recording Server, causing all IM to stop. Cisco IM&P Servers are not able to reconnect to the Verba Recording Server after the connection is broken.

Am I affected?
All Verba deployments configured for Cisco IM recording or ethical wall are affected where multiple Verba Recording Servers are deployed in a failover configuration. All Cisco IM&P versions are affected.

Impact
- Recording/Compliance server failover does not work, the Cisco IM&P Server is not able to properly detect Verba Recording Server network failures - All IM communication is blocked by the Cisco IM&P Servers (compliance mode) if Fire&Forget is disabled

Workaround
Cisco has fixed the issue and released an updated library. Now the library correctly handles OS level TCP keep alive. In addition to replacing the library, two registry entries are required under HKLM\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters: KeepAliveTime=10 and KeepAliveInterval=5000. A server restart is required for the new settings to take effect. https://quickview.cloudapps.cisco.com/quickview/bug/CSCvb32957
KI-00477.0
(7.0.4314.0)
Resolved in 8.9.5075.0
Summary
Lync / Skype for Business IM conversations might not be recorded after recording and processing 10,000 RTF based messages.

Am I affected?
All Lync / Skype for Business IM recording deployments are affected. This issue affects IM conversations which are using the RTF format. Lync 2013 or newer desktop clients are using the RTF format for P2P IM conversation when both participants are using a desktop client. Conferences, mobile, and consumer Skype conversations are not affected by this issue.

Impact
- When the instant message is transmitted using the RTF format, the Verba Lync / SfB IM Filter application (on the FE servers) can use all available Window handles due to the improper deallocation of the RTF parser. - The service stops processing RTF based instant messages after approx. 10,000 RTF messages (after all Windows handles are consumed) - No alert or notification sent when the issue occurs

Workaround
- The RTF message format can be disabled by a client policy, for more information see https://docs.microsoft.com/en-us/powershell/module/skype/set-csclientpolicy, DisableRTFIM
KI-00457.0
(7.0.4314.0)
Resolved in 9.0.2.5381
Summary
In case an invalid regular expression is used for internal number patterns, calls are not recorded.

Am I affected?
All version 7.x or later recording deployments where the Verba Passive Recorder Service, the Verba Media Collector and Proxy Service and the Verba Unified Call Recorder Service are used for recording could be affected.

Impact
Calls are not recorded by the related service when an invalid regular expression is applied for one of the following settings: - Passive Recorder \ Basics \ Internal Number Pattern - Media Collector and Proxy \ General \ Internal Domain, Numbers Pattern - Unified Call Recorder \ Recording Providers \ General \ Internal Domain, Numbers Pattern The system uses these configuration settings to identify the direction of recorded calls. The affected services do not raise an alarm, except the Verba Unified Call Recorder Service which will send a CallProcessing alert.

Workaround
Remove any invalid regular expressions from the following configuration settings: - Passive Recorder \ Basics \ Internal Number Pattern - Media Collector and Proxy \ General \ Internal Domain, Numbers Pattern - Unified Call Recorder \ Recording Providers \ General \ Internal Domain, Numbers Pattern An online regexp validator is available to verify regexp patterns at https://demo.verba.com/verba/test/regex.jsp Enter the regexp value in the input box, then press the Test button to verify the expression.
KI-00587.0
(7.0.4314.0)
Resolved in 9.6.0.5944
Summary
Certain calls between Skype for Business and Teams or Azure VoiceMail cannot be recorded

Am I affected?
All Sykpe for Business recording installations are affected where the recorded users can call Teams users or place voicemail messages in Azure VoiceMail.

Impact
Certain Skype for Business calls cannot be recorded when a recorded Skype for Business user is calling a Teams user and one of the participants is outside of the corporate network, or a recorded Skype for Business user is placing an Azure VoiceMail message. This limitation is caused by the new call setup procedure, and specifically in ICE negotiation, introduced in Teams and Azure VoiceMail, which prevents the recording system to redirect and force the calls to the Skype for Business Edge Server where the Media collector can fork the related media streams. Since the system is not able to capture the media streams related to these calls, these calls are not recorded. No alerts are raised unless CDR reconciliation is enabled.

Workaround
Currently there is no workaround other than disabling Teams or Azure VM calling entirely for the recorded users. We are actively working on implementing a new solution which extends the capabilities of the Proxy Server to be able to relay these type of calls too. It requires a major change in the architecture by allowing the Proxy Server to relay calls with external participants through a public interface. It also means that that calls which are currently routed through the Skype for Business Edge Server and forked by the Media Collector Service will be routed through the Proxy Servers that same way as calls with internal or PSTN participants. We are currently targeting July 2020 with the enhanced version of the Proxy Server.

Critical Fixes

There are no new critical fixes in this build.

Feature Improvements

ID
Component
Description
Added in
Date
RI-001657Security
Removed administrator login port hint
2014-08-10
RI-001871Recording - Passive
Support for multiple and/or remote capture interfaces
2014-08-10
RI-001874Recording - Passive
Improved Rules.xml (multi-tenancy, screen capture, popup and IM action flags)
2014-08-10
RI-001880Recording - Cisco
Multitenant support for Cisco central recording
2014-08-10
RI-001881Recording - Cisco
Centralized video recording for Cisco Video Communication Server
2014-08-10
RI-001882Recording - Cisco
Cisco Gateway Recording
2014-08-10
RI-001883Recording - Cisco
Cisco MediaSense integration
2014-08-10
RI-001884Recording - Cisco
Cisco SIPREC support for ISR G2 gateways
2014-08-10
RI-001875Recording - Lync/SfB
Video Conference Recording
2014-08-10
RI-001876Recording - Lync/SfB
Remote Capture Service for Lync
2014-08-10
RI-001877Recording - Lync/SfB
Verba Lync Recorder can now be co-located on Lync Servers
2014-08-10
RI-001878Recording - Lync/SfB
Help in Lync filter installer
2014-08-10
RI-001879Recording - Lync/SfB
.NET logger improvements
2014-08-10
RI-001663Recording - Desktop
Ability to create two CDRs: with/without screen video
2014-08-10
RI-001895Recording - Desktop
Desktop popup with record button
2014-08-10
RI-001896Recording - Desktop
On-demand recording support for screen capturing
2014-08-10
RI-001886Recording - Dial-in
DTMF-based PCI-DSS Pause/Resume during dial-in recording
2014-08-10
RI-001887Recording - Dial-in
RFC 4575 (conference event) support in Dial-in Rec
2014-08-10
RI-001888Recording - Dial-in
Multitenancy in Dial-in Recorder
2014-08-10
RI-001889Recording - Radio
Bosch-Telex radio recording integration
2014-08-10
RI-001652UI - Web Interface
Remove media player animation
2014-08-10
RI-001653UI - Web Interface
Hint for metadata fields selection list
2014-08-10
RI-001654UI - Web Interface
New user form shows Invalidate button
2014-08-10
RI-001655UI - Web Interface
Simplify import scope selection
2014-08-10
RI-001659UI - Web Interface
Thumbnail for screen capture videos
2014-08-10
RI-001660UI - Web Interface
Chinese translations
2014-08-10
RI-001661UI - Web Interface
Usability improvements of Active Directory import
2014-08-10
RI-001662UI - Web Interface
Integrated playback of encrypted calls
2014-08-10
RI-001897UI - Web Interface
Stay on tab after saving User Group Assignment
2014-08-10
RI-001898UI - Web Interface
Add MAC address fields to UI
2014-08-10
RI-001899UI - Web Interface
Configuration hints on Extension page
2014-08-10
RI-001900UI - Web Interface
Remove JRE from Download menu
2014-08-10
RI-001901UI - Web Interface
Save As Template
2014-08-10
RI-001658UI - Language
Chinese translation fix in metadata fields
2014-08-10
RI-001885Solution - Service Provider
Multitenancy in SIPRec Recorder
2014-08-10
RI-001666Platform - Database
Install SQL scripts converted to UTF-8
2014-08-10
RI-001873Platform - Environment
Switched to IPP 8
2014-08-10
RI-001656Platform - Licensing
Login page uses the "Customer" name from license
2014-08-10
RI-001872Platform - Media Processing
Improved H.264 SVC decoding
2014-08-10
RI-001665Platform - Monitoring
New service level alert framework implemented in all services
2014-08-10
RI-001890Platform - Storage Management
Media export supports decryption
2014-08-10
RI-001891Platform - Storage Management
On-Demand call processing is now enabled by default
2014-08-10
RI-001892Platform - Storage Management
Improved storage multi-threading
2014-08-10
RI-001893Platform - Storage Management
More efficient keepalive handling
2014-08-10
RI-001894Platform - Storage Management
New error log for storage configuration issues
2014-08-10
RI-001664Integrations
Dynamics CRM Connector from ISI is integrated
2014-08-10

Fixes

ID
Component
Description
Fixed in
Date
RI-001675Security
Verba Webapp Form Send Failure under SSO login
2014-08-10
RI-001679Security
Direct Call URL lands user on front page login
2014-08-10
RI-001685Security
XSS exploit resolved in web interface
2014-08-10
RI-001691Recording - Passive
Recorder might freeze if out of order TCP call signaling is received
2014-08-10
RI-001692Recording - Cisco
Callee name sometimes not shown in Cisco SIP calls
2014-08-10
RI-001693Recording - Cisco
Wrong callee number in Cisco inter-cluster calls
2014-08-10
RI-001694Recording - Cisco
Cisco shared recording / silent monitoring problems
2014-08-10
RI-001688Recording - Lync/SfB
Verba Lync filter reconnection issue
2014-08-10
RI-001689Recording - Lync/SfB
Lync filter does not write log on RS installation
2014-08-10
RI-001690Recording - Lync/SfB
CDR issue with Lync response group calls
2014-08-10
RI-001695Recording - Lync/SfB
Monitoring of Lync filter was not enabled by default
2014-08-10
RI-001668UI - Web Interface
Information can not be copy/pasted from Call Detail screen
2014-08-10
RI-001669UI - Web Interface
Exception in webapp.log when actually no error happened
2014-08-10
RI-001670UI - Web Interface
Error in support contract expiration message
2014-08-10
RI-001671UI - Web Interface
Verba codec does not work in IE10 on Windows 8
2014-08-10
RI-001673UI - Web Interface
Old timezone used in search after timezone change
2014-08-10
RI-001674UI - Web Interface
Deleting meta data template leads to exception
2014-08-10
RI-001676UI - Web Interface
Call list scrolls up when user clicks play
2014-08-10
RI-001677UI - Web Interface
Old service management page still reachable
2014-08-10
RI-001678UI - Web Interface
Server monitor does not seem to work
2014-08-10
RI-001680UI - Web Interface
Fixed Version number presentation on web interface
2014-08-10
RI-001681UI - Web Interface
Old webapp remains in the tomcat directory after uninstall reinstall
2014-08-10
RI-001682UI - Web Interface
Logged in since time is negative
2014-08-10
RI-001684UI - Web Interface
Windows Server 2012 IE does not allow access to 127.0.0.1
2014-08-10
RI-001672UI - Language
Typo in trial expiration warning
2014-08-10
RI-001701Platform - Environment
Support for Windows Server 2012 R2
2014-08-10
RI-001902Platform - Environment
Support for SQL Server 2012 R2
2014-08-10
RI-001683Platform - Licensing
Unlicensed web app fails with user profile
2014-08-10
RI-001697Platform - Licensing
Add License Agreement file to Lync Filter installer
2014-08-10
RI-001667Platform - Media Processing
Infinite loop in Intel MP3 encoder
2014-08-10
RI-001686Platform - Storage Management
Memory leak in secure VSFT upload client
2014-08-10
RI-001687Platform - Storage Management
Storage cleans up already processed on-demand actions
2014-08-10
RI-001696Installer - Servers
"Start the Verba Installer" active before answers are selected
2014-08-10
RI-001698Installer - Servers
RS installation should not offer browser opening at the end
2014-08-10
RI-001699Installer - Servers
No installer complaints about .Net 3.5
2014-08-10
RI-001700Installer - Servers
Missing Desktop Experience should appear in log
2014-08-10

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