Verba 7.0 Update 6 Release Notes (build 7.0.4615.0)

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Verba 7.0 Update 6 Release Notes (build 7.0.4615.0)

 
This document lists new features and fixes released in Verba 7.0 Update 6 Release Notes (build 7.0.4615.0).


Release highlights

ID
Component
Description
RI-003398Recording - Passive
Adhoc (start/stop) recording for passive recording
RI-001980Recording - Cisco
Support for CUCM 10.0
RI-003366Recording - Cisco
Recording redundancy for SIPRec based Cisco gateway recording
RI-001942Recording - Lync/SfB
Support the load balancing in proxy recording mode
RI-004161Recording - Lync/SfB
Integration of SIP/RTP remote capture and proxy services (WinPCAP based remote capture, standard RTP proxy and Lync/SIP controlled RTP proxy)
RI-004463Recording - Lync/SfB
Load balancing and failover for Lync Announcer services
RI-001913Recording - Lync/SfB IM
P2P chat recording
RI-001915Recording - Lync/SfB IM
Conference chat recording
RI-004635Recording - Lync/SfB IM
Round-robin load-balancing and automatic failover for Lync IM recorders
RI-002057UI - Web Interface
New mobile optimized beta web interface (login - https://<server>/verba/mobile, SSO/AD - https://<server>/verba/sso?ssotarget=mobile&nowb=1)
RI-002251UI - Web Interface
Provisioning API Version 2.0
RI-004354UI - Web Interface
Verba Media Player supports HTML5 audio tag for voice recording playback. It is able to playback audio calls in Chrome and Firefox on every OS without Windows Media Player plugin. Internet Explorer still uses WMP ActiveX controls for playback. Playback for Verba Media Format and player based silent monitoring still requires WMP and Verba Codec plugin.
RI-004597Solution - Speech Analytics
Auto-search integrated with automatic labeling framework
RI-004722Platform - Media Processing
New load-balancing concept based on recorder mirror groups (those get traffic at the same time) and group priorities (load-balancing is done between recorders at the same priority level)
RI-004602Platform - Storage Management
Automatic label rule processing
RI-004721Platform - Storage Management
Actiance Vantage integration initial version
RI-004726Installer - Windows Desktop
Screen monitoring is now fully integrated. New recording modes: record primary desktop, record all desktop, record desktop in focus, record window in focus.

Known Critical Issues

ID
First Affected
Status
Description
KI-00024.0
(4.0.0000)
Resolved in 8.3.4675.0
Summary
After x weeks of operation recordings are terminated prematurely due to timeout on passive, SPAN-based direct NIC capturing solutions with specific HW/NIC/Virtual env conditions. In some conditions NIC/winpcap and OS clock is out of sync and over time (more weeks) the clock drift can accumulate and reach call timeout threshold.

Impact
- only impacts Passive SPAN-port based recording - does NOT affect Media Collector source and remote capturing on Media Collector (most Lync recording deployments) - the issue happens on rare combinations of specific platforms depending on NIC, NIC driver and virtualization environment (cases found in virtualized, but SPAN port based systems) - it might happen several weeks after recorder service has been up and running (depends on hw) - recording sessions terminated prematurely (before call ends) with end cause: call timeout (calls are only partially recorded)

Workaround
- Set higher call inactivity/timeout threshold (def 180 sec -> 600 sec) - Restart recorder service every weekend
KI-00007.0
(7.0.4314.0)
Resolved in 8.3.4668.0
Summary
Call length mismatch due to silence suppression If there is no RTP sent in any direction since both side are on mute/do not talk Lync stops sending RTP (or at call start does not start sending RTP). These gaps between voice parts (where RTP is sent) are filled, but the gap (if there is any) between call start - first voice RTP and last voice RTP - call end cannot filled.

Impact
- this issue leads to losing silent segments, but not actual voice recording - it leads to time difference between presented recording time and actual recording time of media - mostly conference calls are affected, especially the first participant who is on mute until others arrive

Workaround
- there are currently no known workarounds
KI-00057.0
(7.0.4314.0)
Resolved in 8.3.4669.0
Summary
After updating to Skype for Business clients, P2P calls are dropped when proxy server based recording is used.

Impact
- P2P calls dropped when the new Skype for Business client is used - effects all P2P calls - all installations are effected where proxy server based recording is used

Workaround
- Currently there are no known workarounds
KI-00037.0
(7.0.4314.0)
Resolved in 8.3.4693.0
Summary
Using a very large AD might cause timeout issues in the AD sync process. An AD timeout can lead to unwanted reconfiguration of the recorded users when only a subset of the configured users are retrieved from the AD during the sync process due to timeout.

Impact
- if the AD query runs too long, it can lead to unwanted reconfiguration of the recorded users, which can result to loss of recordings - there is no indication or alert if timeout occurs

Workaround
- include (ObjectCategory=person) in the search filter to reduce search time - increasing the timeout value on the AD side might prevent this issue
KI-00087.0
(7.0.4314.0)
Resolved in 8.4.4696.0
Summary
Amazon permanently disabled the built-in Amazon SES SMTP account and it can no longer be used to send email alerts from the system. Customers need to configure their own SMTP server for sending emails. This is due to an Amazon policy decision outside of our control.

Impact
- all deployments are affected where the built-in Amazon SES based account was configured to send email alerts - the system cannot send any alert until it is reconfigured to use another SMTP server

Workaround
- configure SMTP server settings
KI-00147.0
(7.0.4314.0)
Resolved in 8.6.4809.0
Summary
There is one way audio in recordings after SIP re-invites when media bypass is active. The SfB/Lync Filter service does not recognize the SIP re-invite messages properly when media bypass is active, and the call is only partially rerouted through the proxy. This results in one way audio in the recordings after the first re-invite. The re-invite period is controlled by the session timer configured for the connection between the gateway and the SfB/Lync system.

Am I affected?
All 7.0 and later SfB/Lync recording deployments using proxy based recording are affected where media bypass is configured with SIP session timer.

Impact
The Verba SfB/Lync Filter does not recognize SIP re-invite messages properly when media bypass is active and the call is only partially rerouted through the proxy. This results in one way audio in the recordings after the first re-invite. The re-invite period is controlled by the session timer configured for the connection between the gateway and the SfB/Lync system. When the default SIP session timer setting (1800s) is used, the first re-invite is sent after 15 minutes. Thus all inbound or outbound calls longer than 15 minutes are affected. Prior to the re-invite, recordings contain both directions.

Workaround
Disabling the session timer or media bypass completely resolves the issue
KI-00167.0
(7.0.4314.0)
Resolved in 8.7.4831.0
Summary
Recording failure due to new, unsupported RTP header extension in latest Skype for Business 2016 clients.

Am I affected?
Affects all Skype for Business 2016 P2P calls between UCCAPI/16.0.6741.5270 OC/16.0.6741.2021 or newer clients

Impact
- media stream processing error causes recording failure due to a new RTP header extension - more information is expected on other affected call scenarios and client/server versions - affects all Verba releases with all types of SfB/Lync recording deployments

Workaround
- currently there are no known workarounds
KI-00187.0
(7.0.4314.0)
Resolved in 8.8.4874.0
Summary
Siren7 decoding problem is causing garbled decoding of voice in certain cases.

Am I affected?
All Lync/SfB recording deployments are affected.

Impact
- Intermittently causes garbled voice recording when Siren7 voice codec is used for the call - The recording quality is varying for the garbled recordings, from light impact to severe degradation of quality - Siren7 voice codec is mainly used for Lync 2010 Windows endpoints and Skype for Business 2015 IOS/Android devices when network is degraded - Siren7 voice codec is also used for Lync 2010/2013 and Skype for Business 2015 meetings during poor network conditions

Workaround
- currently there are no known workarounds
KI-00307.0
(7.0.4314.0)
Resolved in 8.8.4966.0
Summary
In a HA deployment, when multiple Verba Recording Servers are configured, then if the network connection goes down on any of the Verba Recording Servers, all IM communication stops as some of the Cisco IM&P Servers will not be able to establish the connection to another Verba Recording Server, causing all IM to stop. Cisco IM&P Servers are not able to reconnect to the Verba Recording Server after the connection is broken.

Am I affected?
All Verba deployments configured for Cisco IM recording or ethical wall are affected where multiple Verba Recording Servers are deployed in a failover configuration. All Cisco IM&P versions are affected.

Impact
- Recording/Compliance server failover does not work, the Cisco IM&P Server is not able to properly detect Verba Recording Server network failures - All IM communication is blocked by the Cisco IM&P Servers (compliance mode) if Fire&Forget is disabled

Workaround
Cisco has fixed the issue and released an updated library. Now the library correctly handles OS level TCP keep alive. In addition to replacing the library, two registry entries are required under HKLM\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters: KeepAliveTime=10 and KeepAliveInterval=5000. A server restart is required for the new settings to take effect. https://quickview.cloudapps.cisco.com/quickview/bug/CSCvb32957
KI-00477.0
(7.0.4314.0)
Resolved in 8.9.5075.0
Summary
Lync / Skype for Business IM conversations might not be recorded after recording and processing 10,000 RTF based messages.

Am I affected?
All Lync / Skype for Business IM recording deployments are affected. This issue affects IM conversations which are using the RTF format. Lync 2013 or newer desktop clients are using the RTF format for P2P IM conversation when both participants are using a desktop client. Conferences, mobile, and consumer Skype conversations are not affected by this issue.

Impact
- When the instant message is transmitted using the RTF format, the Verba Lync / SfB IM Filter application (on the FE servers) can use all available Window handles due to the improper deallocation of the RTF parser. - The service stops processing RTF based instant messages after approx. 10,000 RTF messages (after all Windows handles are consumed) - No alert or notification sent when the issue occurs

Workaround
- The RTF message format can be disabled by a client policy, for more information see https://docs.microsoft.com/en-us/powershell/module/skype/set-csclientpolicy, DisableRTFIM
KI-00457.0
(7.0.4314.0)
Resolved in 9.0.2.5381
Summary
In case an invalid regular expression is used for internal number patterns, calls are not recorded.

Am I affected?
All version 7.x or later recording deployments where the Verba Passive Recorder Service, the Verba Media Collector and Proxy Service and the Verba Unified Call Recorder Service are used for recording could be affected.

Impact
Calls are not recorded by the related service when an invalid regular expression is applied for one of the following settings: - Passive Recorder \ Basics \ Internal Number Pattern - Media Collector and Proxy \ General \ Internal Domain, Numbers Pattern - Unified Call Recorder \ Recording Providers \ General \ Internal Domain, Numbers Pattern The system uses these configuration settings to identify the direction of recorded calls. The affected services do not raise an alarm, except the Verba Unified Call Recorder Service which will send a CallProcessing alert.

Workaround
Remove any invalid regular expressions from the following configuration settings: - Passive Recorder \ Basics \ Internal Number Pattern - Media Collector and Proxy \ General \ Internal Domain, Numbers Pattern - Unified Call Recorder \ Recording Providers \ General \ Internal Domain, Numbers Pattern An online regexp validator is available to verify regexp patterns at https://demo.verba.com/verba/test/regex.jsp Enter the regexp value in the input box, then press the Test button to verify the expression.
KI-00587.0
(7.0.4314.0)
Resolved in 9.6.0.5944
Summary
Certain calls between Skype for Business and Teams or Azure VoiceMail cannot be recorded

Am I affected?
All Sykpe for Business recording installations are affected where the recorded users can call Teams users or place voicemail messages in Azure VoiceMail.

Impact
Certain Skype for Business calls cannot be recorded when a recorded Skype for Business user is calling a Teams user and one of the participants is outside of the corporate network, or a recorded Skype for Business user is placing an Azure VoiceMail message. This limitation is caused by the new call setup procedure, and specifically in ICE negotiation, introduced in Teams and Azure VoiceMail, which prevents the recording system to redirect and force the calls to the Skype for Business Edge Server where the Media collector can fork the related media streams. Since the system is not able to capture the media streams related to these calls, these calls are not recorded. No alerts are raised unless CDR reconciliation is enabled.

Workaround
Currently there is no workaround other than disabling Teams or Azure VM calling entirely for the recorded users. We are actively working on implementing a new solution which extends the capabilities of the Proxy Server to be able to relay these type of calls too. It requires a major change in the architecture by allowing the Proxy Server to relay calls with external participants through a public interface. It also means that that calls which are currently routed through the Skype for Business Edge Server and forked by the Media Collector Service will be routed through the Proxy Servers that same way as calls with internal or PSTN participants. We are currently targeting July 2020 with the enhanced version of the Proxy Server.

Critical Fixes

ID
Component
Description
Fixed in
Date
RI-002295Recording - Lync/SfB
ACL bug is fixed (Lync 2010 compatibility issue: when the acl decided, the pstn numbers were not in the expected sip headers)

7.0.4474.02014-03-04
RI-002997Platform - Media Processing
Redundant Audio Payload, CNG, and Telephone-Event in audio stream might cause drop of voice (codec change handling issue) in VMF framework (video transcoding, unified codec, waveform affected)

7.0.4470.02014-02-17
If you are using the effected components, we recommend a software update.

Feature Improvements

ID
Component
Description
Added in
Date
RI-003409Security
Windows SSO improvement to avoid setting DisableNTLMPreAuth registry parameter on Windows clients
7.0.4374.02013-08-29
RI-003430Security
Openssl updated to 1.0.1h
7.0.4540.02014-06-17
RI-004330Security
New SSO button on main login screen: "Sign in with Active Directory", which allows the user login with their Windows identity, if SSO is enabled
7.0.4569.02014-08-14
RI-001921Recording - Passive
Cisco-GUID SIP header is now gathered for each call if present. Intended to use for UCCE/X integration
7.0.4519.02014-05-20
RI-002140Recording - Passive
Improved call ID (Native ID) algorithm for SIP, H323 and SCCP using protocol sequence numbers
7.0.4513.02014-05-09
RI-002271Recording - Passive
Optional SIP message reordering support
7.0.4489.02014-04-02
RI-002286Recording - Passive
Call timeout handling is done from dedicated timer thread instead of capture threads
7.0.4531.02014-06-04
RI-002321Recording - Passive
Lync application sharing sessions now generate call events to trigger desktop screen recorder
7.0.4527.02014-05-27
RI-004160Recording - Passive
Meeting URI/ID handling added
7.0.4414.02013-10-29
RI-001937Recording - Proxy
Load balancer will route all data of a call to the same recorder proxy to avoid duplicates
7.0.4556.02014-07-24
RI-002114Recording - Proxy
5x greater RTP inactivity timeout when RTP session is in inactive state (e.g. hold/unidirectional media)
7.0.4530.02014-06-02
RI-002117Recording - Proxy
Call direction can be detected now based on user-agent type, in Lync environment PSTN call direction is detected based on Mediation server participant now by default
7.0.4488.02014-03-29
RI-002235Recording - Proxy
Protocol changes narrow down the scope of SIP messages to be sent back to MSPL filter in RTP proxy mode
7.0.4488.02014-03-31
RI-002284Recording - Proxy
Recorder queue size, signaling and RTP wait times are now configurable
7.0.4535.02014-06-08
RI-004509Recording - Proxy
RTP proxy performance optimizations
7.0.4578.02014-09-04
RI-004713Recording - Proxy
More detailed stats about recorder groups/connections
7.0.4608.02014-10-16
RI-004725Recording - Proxy
Recorder group membership is now advertised for Recorder Proxy connections to decide redundancy and load balancing
7.0.4608.02014-10-14
RI-002092Recording - Cisco
Optionally recorder can now detect participant roles (caller/callee) for BiB based recording
7.0.4527.02014-05-28
RI-002165Recording - Cisco
IP Phone Service can be used without the need of configuring the login name for each device. Additional parameters to use the new feature: byDeviceOrIp=1&name=#DEVICENAME#
7.0.4474.02014-03-05
RI-002203Recording - Cisco
Calls to Hunt Group address displays the Agent Extension
7.0.4554.02014-07-22
RI-002269Recording - Cisco
Storing Cisco GUID in gateway forked recordings
7.0.4518.02014-05-19
RI-003395Recording - Cisco
JTAPI logging improvements
7.0.4394.02013-10-08
RI-003407Recording - Cisco
New configuration parameter (Cisco UCCX IP Addresses) and warning to restart service after changing UCCX Metadata Templates
7.0.4374.02013-08-30
RI-001975Recording - Cisco IM
Automatic reconfiguration on the fly in Cisco IM recorder
7.0.4474.02014-02-28
RI-004158Recording - Cisco IM
Improved configuration tree for Cisco IM Recorder
7.0.4374.02013-09-13
RI-004482Recording - Cisco IM
Multiple Cisco IM&P servers can be configured on a single Recording Server to provide support for failover scenarios
7.0.4575.02014-09-02
RI-004515Recording - Cisco IM
Subject of chat session is saved individually
7.0.4580.02014-09-06
RI-004554Recording - Cisco IM
Chat sessions are handled separately based on participants' point of view. If both participants are recorded the service creates separate recordings for each party.
7.0.4585.02014-09-11
RI-004660Recording - Cisco IM
Recording IM conversations into XML files and making CDR XML file
7.0.4597.02014-09-26
RI-001916Recording - Lync/SfB
P2P announcement settings are added to the Lync filter configuration
7.0.4555.02014-07-23
RI-001935Recording - Lync/SfB
More recording control options for Lync IM recording
7.0.4477.02014-03-11
RI-001946Recording - Lync/SfB
Lync call direction detection based on recognizing mediation servers
7.0.4484.02014-03-22
RI-001959Recording - Lync/SfB
GetCall Refresh interval is configurable now, configure in the jsp with the iniParams "refreshInterval", default is 2000 ms
7.0.4552.02014-07-18
RI-001971Recording - Lync/SfB
Improved Lync B2B call handling: if both legs have the same CDR info (caller/callee) we process only the first one.
7.0.4542.02014-06-25
RI-001977Recording - Lync/SfB
P2P Announcement support is added, the filter can reroute calls to announcer service
7.0.4540.02014-06-20
RI-002044Recording - Lync/SfB
Call blocking mode is added to the Lync Filter, recorded calls will not connect when there is no available recorder, configurable
7.0.4477.02014-03-11
RI-002084Recording - Lync/SfB
Lync 2010 support is added to the RGS only recording mode
7.0.4556.02014-07-24
RI-002127Recording - Lync/SfB
Configuration improvements
7.0.4558.02014-07-25
RI-002152Recording - Lync/SfB
Recording announcement feature is added for incoming PSTN calls
7.0.4540.02014-06-20
RI-002181Recording - Lync/SfB
New SIP URI parser in Lync Filter
7.0.4549.02014-07-15
RI-002191Recording - Lync/SfB
Automatic provisioning support is added to the UCMA based announcement service
7.0.4545.02014-07-07
RI-002262Recording - Lync/SfB
Verba Meeting Recorder Extension for Lync Client supports both Lync 2010 and 2013 without need to configure Lync version
7.0.4527.02014-05-23
RI-002312Recording - Lync/SfB
Proxy loadbalacing is added to the filter service. The filter supports multiple proxies, and the filter balance the load between them based on the network configuration
7.0.4477.02014-03-11
RI-003375Recording - Lync/SfB
Remote traffic capture service added to Lync filter installer
7.0.4333.02013-05-16
RI-003402Recording - Lync/SfB
Option not to show Lync Trusted-UCMA users (announcements, music....) in conference participant lists
7.0.4376.02013-09-18
RI-004454Recording - Lync/SfB
KeepAlive implementation added to Lync Announcement service
7.0.4571.02014-08-14
RI-004455Recording - Lync/SfB
Lync Announcer changed from .NET 3.5 to .NET 4
7.0.4571.02014-08-14
RI-004464Recording - Lync/SfB
The Lync filter can optionally trigger announcement for Lync 2 Lync calls
7.0.4572.02014-08-25
RI-004537Recording - Lync/SfB
Forwarded calls from non-recorded extensions to recorded extensions are now properly recorded in proxy mode
7.0.4583.02014-09-09
RI-004685Recording - Lync/SfB
Platform call id CDR field of Lync conference calls is changed from MS-Conversation id to meeting id
7.0.4602.02014-10-02
RI-004715Recording - Lync/SfB
MS-Conversation-ID is now stored in CDR
7.0.4608.02014-10-15
RI-001934Recording - Lync/SfB IM
Storing information about multiple participants
7.0.4474.02014-03-04
RI-001950Recording - Lync/SfB IM
Recorder reliability improvement when the SQL Server is offline
7.0.4474.02014-03-04
RI-004632Recording - Lync/SfB IM
Improved manageability of Lync IM Recorder service
7.0.4595.02014-09-23
RI-004633Recording - Lync/SfB IM
New Lync IM Recorder service collects Lync IM conversations into the DB from IM service on Lync FEs
7.0.4595.02014-09-23
RI-004634Recording - Lync/SfB IM
No direct DB access needed from IM service installed Lync FE servers
7.0.4595.02014-09-23
RI-004636Recording - Lync/SfB IM
Separate recordings can be created for each party in P2P IM conversations
7.0.4595.02014-09-23
RI-004637Recording - Lync/SfB IM
Ondemand recording mode for Lync IM recording
7.0.4595.02014-09-23
RI-004646Recording - Lync/SfB IM
IM recorders now save sessions into compressed files (besides database) with CDR xml
7.0.4596.02014-09-26
RI-004694Recording - Lync/SfB IM
Lync IM recorder service now supports windows authentication for SQL connections
7.0.4604.02014-10-07
RI-004730Recording - Lync/SfB IM
Lync IM Filter and Lync IM Recorder now updates configuration on-the-fly
7.0.4608.02014-10-08
RI-002029Recording - Avaya
Advanced recording rules feature added to Avaya Recorder
7.0.4507.02014-04-25
RI-002273Recording - Avaya
Avaya Recorder configuration auto-refresh for extensions
7.0.4542.02014-06-24
RI-002274Recording - Avaya
Minor logging improvements
7.0.4507.02014-04-24
RI-004169Recording - Avaya
CDR information is now sent to media receiver
7.0.4319.02013-04-24
RI-004744Recording - IPTrade
Conversation list in IPTrade now display local time instead of UTC
7.0.4610.02014-10-17
RI-002012Recording - Desktop
New HTTP API for Dictaphone control
7.0.4481.02014-03-14
RI-002136Recording - Desktop
Desktop agent mute function can now "mute voice only" or "mute voice and discard screen"
7.0.4489.02014-04-03
RI-002189Recording - Desktop
HTTP API extended with metadata insertion, marker handling revised and changed
7.0.4503.02014-04-22
RI-002237Recording - Desktop
Firefox support for auto pause feature has been implemented
7.0.4527.02014-05-26
RI-003400Recording - Desktop
Option to avoid manual resume during screen capture auto pause
7.0.4385.02013-09-30
RI-004334Recording - Desktop
Desktop screen pop-up is now shown on all terminal sessions, when the user has more than one, screen capturing works only on the last session
7.0.4568.02014-08-13
RI-003094Recording - SIPRec
SIPREC parser improved with uniform handling of blocked caller ID
7.0.4527.02014-05-28
RI-001911UI - Web Interface
New Active Directory Synchronization attribute: "User Matching ID". Use "ObjectGUID" in this field when the login name can be changed in the AD. If "User Matching ID" attribute is set up, Verba will match AD users with Verba user using this attribute.
7.0.4534.02014-06-05
RI-001924UI - Web Interface
Average Score by Question report added
7.0.4512.02014-05-09
RI-002024UI - Web Interface
New option in Active Directory Synchronization: "Screen Capture Enabled"
7.0.4551.02014-07-16
RI-002026UI - Web Interface
Reports and report files are automatically deleted after a configurable amount of time (365 days by default). Scheduled reports will not be deleted automatically.
7.0.4535.02014-06-06
RI-002066UI - Web Interface
Terminology change: "Caller" changed to "From", "Called" changed to "To"
7.0.4531.02014-06-04
RI-002071UI - Web Interface
New Configuration Profile can be added to a tenant from the reference tenant (0000)
7.0.4527.02014-05-26
RI-002074UI - Web Interface
SearchCalls API call accepts new parameters
7.0.4543.02014-06-25
RI-002079UI - Web Interface
When creating a new Configuration Profile, settings can be copied from an existing one
7.0.4527.02014-05-23
RI-002094UI - Web Interface
HTTP Business API supports a new parameter when searching for calls: nativeID (Technical Call Identifier)
7.0.4492.02014-04-09
RI-002125UI - Web Interface
Improved email sending capability after each recorded call
7.0.4526.02014-05-22
RI-002155UI - Web Interface
"Record non-configured extensions" checkbox removed from Verba Server Configuration. Defaults to "false", should be manually turned of off existing servers.
7.0.4554.02014-07-21
RI-002158UI - Web Interface
Mobile web interface has a detail page for every call now
7.0.4559.02014-07-28
RI-002178UI - Web Interface
Support for LDAP over SSL is added to Active Directory synchronization
7.0.4474.02014-02-28
RI-002224UI - Web Interface
Metadata fields loaded with delay only for the visible rows on the call list
7.0.4542.02014-06-25
RI-002229UI - Web Interface
Bulk phrase update
7.0.4512.02014-04-30
RI-002291UI - Web Interface
Reports can be sent to email addresses
7.0.4474.02014-02-27
RI-002310UI - Web Interface
Playback reporting has been added
7.0.4512.02014-05-08
RI-003390UI - Web Interface
Style enhancements for auto-complete fields
7.0.4414.02013-10-29
RI-003408UI - Web Interface
New Webapp configuration parameter: continue or Web player can now either continue or pause playback at the end of markers
7.0.4374.02013-08-30
RI-004054UI - Web Interface
experimental version of new HTML5 media player
7.0.4449.02013-12-11
RI-004664UI - Web Interface
OpenSSL version used by Tomcat is changed from 1.0.1g to 1.0.1h
7.0.4599.02014-10-01
RI-004738UI - Web Interface
Mobile web interface is now accessible for 4-eyes policy users without supervisor credentials, but access is restricted to owned calls only
7.0.4609.02014-10-16
RI-001908UI - Reporting
Time of creation and time period included in the report email template
7.0.4474.02014-03-05
RI-001990UI - Reporting
Additional data on Agents Evaluation Details report
7.0.4502.02014-04-17
RI-002641Solution - Ethical Wall
Initial version of Ethical wall configuration parser
7.0.4556.02014-07-24
RI-004538Solution - Ethical Wall
Initial version of Lync ethical wall added for IM-only
7.0.4583.02014-09-09
RI-004622Solution - Ethical Wall
Added Ethical Wall rules for Cisco phone calls
7.0.4593.02014-09-22
RI-002137Solution - Quality Management
"Auto fail" on quality management questions where evaluated as "lower than", now it becomes "lower or equal".
7.0.4513.02014-05-09
RI-002176Solution - Quality Management
Agents Quality vs. Productivity (Calls Handled) report shows the total number of calls selected for evaluation for each agent
7.0.4512.02014-05-07
RI-002331Solution - Quality Management
New "Quality Management Enabled" user setting, only enabled users calls can be selected for evaluation
7.0.4491.02014-04-08
RI-004223Solution - Silent Monitoring
Decryption of SRTP streams not followed from the beginning (e.g. silent monitoring, controlled recording)
7.0.4420.02013-11-04
RI-004728Solution - Silent Monitoring
Now Silent Monitoring can restricted to the logged in user's extensions
7.0.4608.02014-10-09
RI-001944Solution - Speech Analytics
Minor UI improvements
7.0.4512.02014-05-05
RI-002275Solution - Speech Analytics
Minor Speech Analytics UI changes
7.0.4506.02014-04-23
RI-003406Solution - Speech Analytics
Passive recorders now insert marker for silence and talkover periods if voice activity detection is enabled
7.0.4374.02013-09-02
RI-004302Solution - Speech Analytics
Additional CDR fields populated with voice analytics results.
7.0.4345.02013-06-06
RI-003373Solution - Service Provider
Improvements in multi-tenant recording and access control
7.0.4333.02013-05-14
RI-004559Platform - Configuration
SQL connection requirement removed from node manager agent, now it uses HTTPS for configuration
7.0.4585.02014-09-10
RI-003397Platform - Database
IM recording related database updates
7.0.4390.02013-10-02
RI-004117Platform - Database
New CDR parameters
7.0.4512.02014-05-09
RI-004297Platform - Database
Recorded party field written into CDR when applicable
7.0.4408.02013-10-19
RI-004383Platform - Database
Improved snapshot isolation handling.
7.0.4562.02014-08-07
RI-004612Platform - Database
Optional script to automatically share recordings of Verba group named "Auto-Share"
7.0.4593.02014-09-19
RI-004168Platform - Environment
Verba web application is now compatible with Tomcat 7, tested with Tomcat 7.0.39, APR 1.1.27 (still compatible with Tomcat 6)
7.0.4319.02013-04-24
RI-002014Platform - Licensing
License page usage notification limit changed from 90% to 95%
7.0.4564.02014-08-04
RI-002255Platform - Licensing
Licensed edition will not be shown in license summary, only in article list
7.0.4559.02014-07-29
RI-004544Platform - Licensing
Automatic registration of unconfigured, but recorded extensions (e.g. in case of Cisco forking recording)
7.0.4584.02014-09-09
RI-001932Platform - Media Processing
Memory allocation optimizations
7.0.4475.02014-03-11
RI-002017Platform - Media Processing
Support of multiplexing Lync appsharing triggered recordings (no audio to mux with)
7.0.4527.02014-05-27
RI-003259Platform - Media Processing
Heuristics to select the most probable codec mapping if RTP source does not use negotiated dynamic payload type
7.0.4505.02014-04-23
RI-003424Platform - Media Processing
Improvements in silence detection implementation
7.0.4340.02013-05-24
RI-003561Platform - Media Processing
Fixes for stability issues related to intermittent memory corruption
7.0.4488.02014-03-29
RI-004057Platform - Media Processing
Audio and video mixing optimization in case of RTP time misalignment
7.0.4470.02014-02-17
RI-004300Platform - Media Processing
Support for L8 and L16 RTP/AVP audio and video payload type
7.0.4349.02013-06-10
RI-002027Platform - Monitoring
Email alert header provides more information about the issue (host, service, alert type)
7.0.4534.02014-06-06
RI-002022Platform - Signalling
Manipulating STUN binding success response's mapped address field can totally hide remote endpoint so instead of peer reflexive candidate via proxy to remote endpoint a direct host candidate is negotiated in ICE connectivity check.
7.0.4472.02014-02-19
RI-002201Platform - Signalling
Optional filter makes sure recorders are assigned by the first RTP packets and not by STUN pings
7.0.4556.02014-07-24
RI-004180Platform - Signalling
Improved SDP handling for better compatibility, c line is added both at media and global level now
7.0.4456.02014-01-09
RI-004193Platform - Signalling
Improved SIP Subscribe-Notify based conference event handling
7.0.4353.02013-06-17
RI-004473Platform - Signalling
New session termination cause: Video escalation (84)
7.0.4573.02014-08-26
RI-003368Platform - Storage Management
New "upload protocol" added to recorders: local file move
7.0.4328.02013-05-06
RI-004628Platform - Storage Management
Improved upload policy handling
7.0.4595.02014-09-23
RI-001956Installer - Servers
The RS role's contains the latest filter settings
7.0.4554.02014-07-22
RI-002045Installer - Servers
Lync IM recorder is added to the installer
7.0.4474.02014-03-04
RI-002196Installer - Servers
Tomcat7, and Java7 support is added to the installer
7.0.4496.02014-04-11
RI-003410Installer - Servers
Installer prerequisite tool checks Windows language to avoid incompatibilities
7.0.4373.02013-08-27
RI-004717Installer - Servers
Verba services are now installed with service user if the Windows Authentication is selected in the SQL server dialog
7.0.4608.02014-10-14
RI-004719Installer - Servers
SQL Server Windows Authentication support
7.0.4608.02014-10-14
RI-002126Installer - Lync/SfB Filter
The recorder dialog window has been removed from the Lync Filter installer
7.0.4477.02014-03-11
RI-004465Installer - Lync/SfB Filter
Lync Announcement service added to Lync Filter installer
7.0.4572.02014-08-25
RI-004523Installer - Lync/SfB Filter
Command line option for LyncFilter installer to avoid asking for SQL credentials
7.0.4579.02014-09-04
RI-004167Installer - Windows Desktop
Verba desktop recorder installer supports token based user identity configuration
7.0.4354.02013-06-20
RI-001938Integrations
UCMA calls can now optionally be detected based on configured user agent names. To avoid duplicate/unexpected CDRs, caller and callee information is retrieved from non-UCMA participants' URIs. B2B call ids are registered for each session, if Geomant Contact Expert does not return metainfo based on SIP call id0 we try id1
7.0.4550.02014-07-16
RI-004666Integrations
3rd party license attributions updated
7.0.4599.02014-10-01

Fixes

ID
Component
Description
Fixed in
Date
RI-003095Security
OpenSSL has been upgraded to 1.0.1g due to security issue CVE-2014-0160
7.0.4497.02014-04-11
RI-004191Security
OpenSSL TLS ctx is now set not to resuse existing sessions
7.0.4472.02014-02-20
RI-004239Security
Potential infinite loop in rare cases while uploading files in web app
7.0.4439.02013-12-04
RI-004333Security
Change Password menu is not shown to users who are only allowed to log in with SSO
7.0.4568.02014-08-13
RI-004375Security
Error when decrypting empty password string from registry
7.0.4562.02014-08-14
RI-004450Security
Access control problem related to Private tag
7.0.4571.02014-08-15
RI-001922Recording - Passive
SIP parser now prefers MS-PAI over from/to, remote-party-id and p-asserted-id headers as caller/callee. This reflects always the original/non-normalized caller in case of Lync PSTN outbound call.
7.0.4519.02014-05-20
RI-001966Recording - Passive
Video codec ID in CDR is filled only if video was recorded in the current call
7.0.4560.02014-07-30
RI-001983Recording - Passive
TCP reassembling might stuck due to lost segments
7.0.4487.02014-03-26
RI-001996Recording - Passive
Better timeout mechanism when multiple remote capture sources are used for recording
7.0.4534.02014-06-06
RI-002013Recording - Passive
Recorder proxy connection establishment timeout was not handled. In rare cases if connection get dropped without TCP soft reset during connection establishment or login the remote capture interface might stuck on dead TCP.
7.0.4472.02014-02-20
RI-002059Recording - Passive
Caller and callee might be swapped in Lync 2010 RGS calls
7.0.4553.02014-07-18
RI-002132Recording - Passive
In controlled recording mode same media might get recorded twice, leading to unwanted extra media files not linked to any CDR record
7.0.4550.02014-07-15
RI-002215Recording - Passive
Lync RGS fix
7.0.4561.02014-08-01
RI-002240Recording - Passive
Problem with configuration reread fixed
7.0.4543.02014-07-01
RI-002259Recording - Passive
Failure to start record when one of the configured NICs are not available
7.0.4514.02014-05-10
RI-002287Recording - Passive
SIP/Skinny/H.323 session timeout calculation in case of multiple remote capture sources with out-of-sync clocks might intermittently lead to unexpected sessions termination
7.0.4531.02014-06-04
RI-002311Recording - Passive
Issues with SIP UPDATE and reINVITE based B2B transfers
7.0.4488.02014-03-29
RI-002324Recording - Passive
Connection Up trap/alert was sent only until the first packet arrived over the connection, in case of remote capture connections this delayed sending until the first call
7.0.4544.02014-07-02
RI-004165Recording - Passive
Rare issue in passive recorder load balancing
7.0.4361.02013-07-18
RI-004351Recording - Passive
DMTF keep action did not update the database record properly, only added a marker so call was not kept
7.0.4565.02014-08-08
RI-004470Recording - Passive
Fixes for handling escalation of audio calls to video
7.0.4573.02014-08-26
RI-004626Recording - Passive
In case of duplicated TCP over RTP sessions only one instance was recorded due TCP - RTP decapsulation issue
7.0.4595.02014-09-23
RI-004681Recording - Passive
RGS caller/callee was swapped in certain calls on Snom phones
7.0.4601.02014-10-02
RI-004735Recording - Passive
Minor memory leak in Lync announcement service
7.0.4609.02014-10-17
RI-001914Recording - Proxy
Improved SIP/Skinny session timeout calculation in case of multiple remote capture sources
7.0.4531.02014-06-04
RI-001982Recording - Proxy
RTP proxy was not aware of SDPs with application/gw-sdp content type (related to Lync Mediation bypass)
7.0.4492.02014-04-09
RI-002082Recording - Proxy
Changes in UCMA B2B call agent call flow support
7.0.4475.02014-03-07
RI-002131Recording - Proxy
SDP compiler changes due to compatibility issues with Kirk Wireless Server
7.0.4484.02014-03-22
RI-002142Recording - Proxy
Potentional resource leak (timed out sessions) due to improper RTP proxy session timeout calculation
7.0.4475.02014-03-08
RI-002143Recording - Proxy
Recording decision issues with Lync dial-out conference join, where callee is rewritten to "conference"
7.0.4546.02014-07-07
RI-002172Recording - Proxy
Rare crash during graceful shutdown
7.0.4535.02014-06-10
RI-002180Recording - Proxy
RTP relaying modification to make possible ICE connectivity check in early SIP dialog phase (when SDPs are partially exchanged in B2B calls)
7.0.4475.02014-03-10
RI-002183Recording - Proxy
Uninitialized variables related to SDP modification might cause exception and skip processing of SIP message
7.0.4525.02014-05-22
RI-002205Recording - Proxy
IPv6 candidates might cause parsing issue in RTP proxy leading to allocating port only for one participant causing connection failure
7.0.4535.02014-06-07
RI-002230Recording - Proxy
NIC capture thread exited in case of any capture exception (NIC link down, NIC disabled...). Now the capture thread tries to recover periodically from these error states
7.0.4508.02014-04-28
RI-002308Recording - Proxy
All B2B call legs are now assigned to the same recorder, recorder decides how to merge them
7.0.4556.02014-07-24
RI-002314Recording - Proxy
Recorder connection management fixes, during connection establishment and login socket timeouts are handled now properly
7.0.4472.02014-02-20
RI-003391Recording - Proxy
Improved purging of unused RTP connections
7.0.4406.02013-10-15
RI-004627Recording - Proxy
Recording stream stickiness algorithm used in load balancing did not work in certain scenarios leading to double recording
7.0.4595.02014-09-23
RI-004737Recording - Proxy
Null reference exception might happen in rare cases when no recorders are available in a redundant scenario
7.0.4609.02014-10-16
RI-002058Recording - Cisco
Minor bug related to Call ID handling
7.0.4553.02014-07-21
RI-002118Recording - Cisco
When an extension was set up in different Partitions, only the first occurrence was observed.
7.0.4554.02014-07-22
RI-002119Recording - Cisco
Store the actual extension number instead of the Hunt Group number when a Hunt Group number is called.
7.0.4553.02014-07-18
RI-002223Recording - Cisco
If the same extension number was registered in multiple partitions, then the CDR information was not collected for one of those addresses
7.0.4545.02014-07-03
RI-002256Recording - Cisco
Configuration improvements for Cisco Silent Monitoring and Coaching
7.0.4554.02014-07-21
RI-002292Recording - Cisco
Recording may not get inserted into database if the JTAPI info did not arrive and the call was put on Hold and then Resumed quickly.
7.0.4552.02014-07-17
RI-004159Recording - Cisco
In certain cases participant list not filled properly when a call was transferred multiple times
7.0.4369.02013-08-14
RI-004357Recording - Cisco
Controlled recording after a Hold / Resume operation might not continued recording
7.0.4565.02014-08-07
RI-004745Recording - Cisco
In case of large amounts of Cisco phones with RTP forking OutOfMemoryError might appear on systems with <1 GB free RAM. This is no longer the case.
7.0.4610.02014-10-17
RI-003403Recording - Cisco IM
Extra newline at end of Cisco IM sessions
7.0.4374.02013-09-16
RI-001910Recording - Lync/SfB
Patch for Lync 2010 Response Group recording
7.0.4557.02014-07-25
RI-001941Recording - Lync/SfB
In rare cases to and from party might be swapped in Lync RGS calls
7.0.4535.02014-06-06
RI-001947Recording - Lync/SfB
Lync filter might crash when third party tool tries to connect to configuration port
7.0.4556.02014-07-24
RI-001955Recording - Lync/SfB
Loglevel change won't restart the filter service anymore
7.0.4557.02014-07-25
RI-001958Recording - Lync/SfB
Log level of keepAlive sent log entry changed from Debug to Insight
7.0.4552.02014-07-18
RI-002129Recording - Lync/SfB
P2P announcement initialization error and logging improvements
7.0.4554.02014-07-22
RI-002184Recording - Lync/SfB
Simulring issue is fixed when one of the clients is not audio/video capable
7.0.4516.02014-05-19
RI-002219Recording - Lync/SfB
Rare issue with thread synchronization fixed
7.0.4499.02014-04-14
RI-002309Recording - Lync/SfB
Improved keepalive resolves timeout issues
7.0.4516.02014-05-19
RI-002323Recording - Lync/SfB
IVR number parsing error is fixed
7.0.4548.02014-07-10
RI-002325Recording - Lync/SfB
SSL read timeout set for the proxy connection (15 sec)
7.0.4534.02014-06-06
RI-002326Recording - Lync/SfB
Caller and Callee CDR info was swapped in Lync Response Group calls (IVR mode only)
7.0.4527.02014-05-27
RI-002327Recording - Lync/SfB
Resolved issue in recording rule handling, Asserted identity field is checked with URI and without uri (forwarded calls to PSTN)
7.0.4504.02014-04-22
RI-004170Recording - Lync/SfB
Management issue with Lync Filter
7.0.4316.02013-04-23
RI-004340Recording - Lync/SfB
IPv6 address parser issue caused skipping the whole call, even if media connected via IPv4 candidates. This affected edge and mediation based recording only.
7.0.4567.02014-08-11
RI-004446Recording - Lync/SfB
Race condition in P2P announcement thread code can lead to service stop
7.0.4571.02014-08-18
RI-004447Recording - Lync/SfB
Memory leak in P2P announcement service
7.0.4571.02014-08-18
RI-004448Recording - Lync/SfB
Potential deadlock in keep-alive implementation
7.0.4571.02014-08-18
RI-004550Recording - Lync/SfB
Bug fixed when the non-recorded party cannot join to a conference
7.0.4585.02014-09-11
RI-004566Recording - Lync/SfB
Potentional null pointer exception in Lync filter during recording decision of forwarded calls
7.0.4586.02014-09-12
RI-004599Recording - Lync/SfB
Lync announcement service might can make announcement twice for P2P calls
7.0.4591.02014-09-18
RI-004668Recording - Lync/SfB
Announcement issue when new user joins while earlier announcement is in progress
7.0.4599.02014-09-29
RI-004670Recording - Lync/SfB
Internal locking issue in proxy mode might lead to unexpected service stop
7.0.4598.02014-09-29
RI-004676Recording - Lync/SfB
SpectraLink phone specific consultative transfer issue in RTP relay
7.0.4600.02014-10-01
RI-004677Recording - Lync/SfB
Race condition may lead to multiple Lync announcements
7.0.4600.02014-10-01
RI-004689Recording - Lync/SfB
Changes to avoid possible multiple announcements in large conferences
7.0.4603.02014-10-06
RI-004736Recording - Lync/SfB
Announcement can be heard multiple times by some participants intermittently
7.0.4609.02014-10-16
RI-001998Recording - Lync/SfB IM
The text encoding issue with Lync IM presentation in web interface
7.0.4501.02014-04-15
RI-002009Recording - Lync/SfB IM
Some sessions might stuck in ongoing conversations during service shutdown
7.0.4501.02014-04-15
RI-002113Recording - Lync/SfB IM
Notification error fixed in single server environment, CCDR issue fixed in multi-tenant edition
7.0.4545.02014-07-07
RI-002115Recording - Lync/SfB IM
Issues with SQL Server reconnections
7.0.4502.02014-04-17
RI-003404Recording - Lync/SfB IM
Minor fixes in Lync IM recorder
7.0.4374.02013-09-13
RI-004580Recording - Lync/SfB IM
IM service did not start up with certain valid configuration parameters
7.0.4588.02014-09-15
RI-004693Recording - Lync/SfB IM
Error during Lync IM filter reconfiguration using web based server administration
7.0.4604.02014-10-07
RI-004727Recording - Lync/SfB IM
Minor fix for the Lync IM recording when guest users are joining to the conference
7.0.4608.02014-10-10
RI-002241Recording - Avaya
If an extension was removed and then re-added, it was not registered again by the recorder service
7.0.4543.02014-06-26
RI-004757Recording - Avaya
Using extension numbers instead of the DeviceID to track transfers improves data in certain cases
7.0.4611.02014-10-20
RI-001952Recording - IPTrade
RTP player component might crash
7.0.4502.02014-04-18
RI-002319Recording - IPTrade
IP Trade recorder is now filling the recorded_party CDR column
7.0.4494.02014-04-10
RI-001976Recording - Desktop
Auto-pause the window event listener is disabled to save CPU time if monitored URLs are not configured
7.0.4563.02014-08-04
RI-002039Recording - Desktop
HTTP API triggered dictaphone recording now updates Dictaphone UI state as well
7.0.4482.02014-03-18
RI-004556Recording - Desktop
Autopause does not pause recording when when filtered URL is already open in a browser when a new call starts
7.0.4585.02014-09-11
RI-004557Recording - Desktop
Auto pause/resume might be triggered by URL in out of focus IE window
7.0.4585.02014-09-11
RI-004592Recording - Desktop
If auto-pause URLs are not specified when the desktop agent service is starts, configuration updates were not enforced until agent restart
7.0.4590.02014-09-16
RI-001988Recording - SIPRec
Rare issue with SIPREC recording decision
7.0.4518.02014-05-19
RI-002296Recording - SIPRec
If ACL was disabled calls recorded via SIPREC/Cisco CUBE were duplicated as if both participant were to be recorded. Now if ACL is disabled only one instance of the call is recorded.
7.0.4472.02014-02-21
RI-003874Recording - SIPRec
Some SIPRec sessions might be inserted into DB with null start time
7.0.4489.02014-04-02
RI-004264Recording - SIPRec
Cisco SIPREC parsing improvements
7.0.4342.02013-06-04
RI-004303Recording - SIPRec
Issues with recording and ondemand decisions in multitenant environments when recording SIPREC
7.0.4333.02013-05-14
RI-001995UI - Web Interface
Agents Call Activity Summary and Recording Servers Call Activity Summary reports did not work when there was a Group filter set up and the output format was other than PDF.
7.0.4473.02014-02-21
RI-002030UI - Web Interface
Feedback sending did not work properly with Chrome, especially when the popup windows were blocked by the browser
7.0.4502.02014-04-18
RI-002046UI - Web Interface
Group Membership History did not work under Tomcat 7
7.0.4529.02014-05-30
RI-002050UI - Web Interface
Retry database searches when snapshot isolation error occurs (maximum X times)
7.0.4503.02014-04-18
RI-002055UI - Web Interface
Recording Minute Usage report did not work when there was a Group filter set up and the output format was other than PDF.
7.0.4473.02014-02-21
RI-002085UI - Web Interface
SSO and Jabber Client related fixes in mobile web client
7.0.4554.02014-07-22
RI-002103UI - Web Interface
User lockout (because of wrong login attempts) did not work.
7.0.4490.02014-04-04
RI-002145UI - Web Interface
Ondemand Calls Buffer might throw exception when Private field was displayed on the call list layout
7.0.4540.02014-06-20
RI-002210UI - Web Interface
Some API calls related to Markers did not release the database connection properly. This may led connections to be exhausted so the web application may became inaccessible.
7.0.4542.02014-06-24
RI-002227UI - Web Interface
Multiple token-input values could not be added when the ID field was not string
7.0.4512.02014-05-07
RI-002233UI - Web Interface
Search Calls API did not work when returnSharedItems was set to 1
7.0.4543.02014-06-25
RI-002279UI - Web Interface
Due IE 11 bug Extension edit page did not work when the Avaya password field was filled in
7.0.4503.02014-04-18
RI-002294UI - Web Interface
Configuration Profiles might not get updated when parameters with "multiple" value type are not stored continuously in the database
7.0.4564.02014-08-04
RI-002328UI - Web Interface
Markers added by unauthenticated API calls were not shown in the player
7.0.4502.02014-04-16
RI-003392UI - Web Interface
Cosmetic changes in call sharing email templates
7.0.4401.02013-10-14
RI-003411UI - Web Interface
Fixes on the ongoing calls screen
7.0.4357.02013-07-03
RI-004339UI - Web Interface
Error message was displayed when user disabled a service on the web interface. The service got disabled anyway.
7.0.4567.02014-08-11
RI-004451UI - Web Interface
IM conversation icon issues
7.0.4571.02014-08-15
RI-004453UI - Web Interface
Minor style fix on login screen
7.0.4571.02014-08-14
RI-004485UI - Web Interface
Storage folder in data retention policy is no longer mandatory for "transcode" action, but it is mandatory for "export" actions
7.0.4575.02014-09-02
RI-004486UI - Web Interface
Event log details were not shown if the first detail was "Call ID"
7.0.4575.02014-09-02
RI-004489UI - Web Interface
Request and response header fixes in media streamer proxy
7.0.4575.02014-08-29
RI-004748UI - Web Interface
Row number removed from mobile conversations list
7.0.4610.02014-10-17
RI-001907UI - Waveforms
Possible integer division by zero exception fixed in waveform generator
7.0.4510.02014-04-29
RI-001917UI - Reporting
Overall Call Direction Trend widget on dashboard did not work if direction field was null in the database
7.0.4540.02014-06-16
RI-004461UI - Reporting
Simultaneous Calls Dashboard/Report might show incorrect values
7.0.4572.02014-08-25
RI-002151Solution - Quality Management
When a question's default answer is N/A, its score was falsely added when a new scorecard was created
7.0.4562.02014-08-01
RI-002206Solution - Quality Management
Yes/No/NA type of question on an evaluation form could not be saved if the default selection was N/A
7.0.4486.02014-03-25
RI-003548Solution - Silent Monitoring
Silent monitoring might crash while initializing the session in rare circumstance
7.0.4500.02014-04-14
RI-004291Solution - Silent Monitoring
Silent monitoring media is now always sent from the same IP address where the monitoring session request was received, this improves support for multiple NICs in recorders and NAT.
7.0.4509.02014-04-28
RI-004629Solution - Silent Monitoring
Rare issue with silent monitoring
7.0.4595.02014-09-23
RI-002188Solution - Speech Analytics
Mono media handling fixes
7.0.4512.02014-05-05
RI-002322Solution - Speech Analytics
Speech search tasks can not be canceled in certain cases
7.0.4493.02014-04-10
RI-002994Solution - Speech Analytics
Markers might be generated for voice analytics with invalid timestamp causing DB insert failure
7.0.4478.02014-03-12
RI-004361Solution - Speech Analytics
Quick speech search from List Phrases screen did not work
7.0.4565.02014-08-05
RI-002283Platform - API
Provisioning v2 SOAP interface issue leading to users with multiple primary groups
7.0.4561.02014-07-30
RI-004209Platform - API
For improved interoperability, HTTP responses from all components now adds Content-Length: 0 if content/body is empty
7.0.4358.02013-07-04
RI-001963Platform - Configuration
In multi-server environment a server might use an other server config data when a value is rolled back to the profile value and the other server had a custom setting for that config
7.0.4535.02014-06-06
RI-002264Platform - Configuration
Node manager agent might return false error codes to GUI
7.0.4490.02014-04-03
RI-004587Platform - Configuration
Servers installed in cloud mode were not registering the node at first startup
7.0.4589.02014-09-16
RI-002048Platform - Database
Transcoding issue when one call matches multiple storage policies
7.0.4507.02014-04-25
RI-002167Platform - Database
CDR database inserter now takes into account if voice activity statistics generation is enabled and writes silence percent, threshold percent, longest silence sec even if all values are 0
7.0.4474.02014-02-25
RI-002252Platform - Database
Database issue related to chat recording
7.0.4505.02014-04-23
RI-003413Platform - Database
Multiple events of the same SQL connection error is logged once to avoid flooding the log.
7.0.4378.02013-09-19
RI-003485Platform - Database
Automatic call markers might not get inserted if a call is not assigned to a user
7.0.4531.02014-06-04
RI-002277Platform - Licensing
Licensing correction - IM sessions do not count in "# of Recorded Hours Per Day"
7.0.4554.02014-07-22
RI-004331Platform - Licensing
Corrected licensing error, that led to unfair calculation of licensed always-on users
7.0.4569.02014-08-13
RI-004729Platform - Licensing
On-Demand extensions in certain cases were counted twice in license usage
7.0.4608.02014-10-09
RI-001928Platform - Media Processing
Automatic transcoding policy available from vmf to wav pcmu/pcma
7.0.4488.02014-03-27
RI-001960Platform - Media Processing
If number of processing threads are not explicitly specified, we default to 'number of cores x 2' (instead of 'number of cores')
7.0.4535.02014-06-08
RI-002106Platform - Media Processing
Transcoding task scheduler/manager thread might exit unexpectedly
7.0.4535.02014-06-12
RI-002128Platform - Media Processing
If multiplexer does not find a voice file and the task is rescheduled, sometimes it might be reprocessed only after a very long delay
7.0.4556.02014-07-24
RI-002680Platform - Media Processing
After huge packetloss the H.264 SVC decoder might produce output with non-display order frames
7.0.4488.02014-03-31
RI-002695Platform - Media Processing
At codec change during playback the previous codec was not properly flushed out before initializing the new one
7.0.4516.02014-05-19
RI-002775Platform - Media Processing
VMF framwork H.264 SVC MST mode fixes and audio/video mixing improvements
7.0.4482.02014-03-17
RI-003025Platform - Media Processing
Fixed RTP payload types are always added to RTP processor, because CUBE does not handle calls properly if not the first codec is selected from the SDP answer
7.0.4516.02014-05-19
RI-003147Platform - Media Processing
VMF - H.264 SVC decoding fixes
7.0.4482.02014-03-18
RI-003299Platform - Media Processing
Video playback via VMF framework might freeze/jump in case of voice stream with silence suppression (Lync video), since video playback is synchronized to audio and audio timestamps might jump too big in case of long silence periods. Mixing algorithm redesigned to support silence suppression in video calls properly.
7.0.4471.02014-02-18
RI-003547Platform - Media Processing
RTP dejitter buffer might fail to propagate EOS to leading to unstopped silent monitoring session after call ends
7.0.4511.02014-04-29
RI-003753Platform - Media Processing
Rare deadlock scenario fixed in networking code
7.0.4535.02014-06-06
RI-003805Platform - Media Processing
Possible deadlock between encoder control (keyframe, bitrate control) and media sender threads fixed
7.0.4512.02014-04-30
RI-003828Platform - Media Processing
VMF recorder sink might overwrite the initial stream descriptors with the final ones at closing the file leading to improper decoding parameters at the first segment in case of mid-call codec/stream changes
7.0.4521.02014-05-20
RI-003873Platform - Media Processing
H.263 depacketization fix
7.0.4491.02014-04-09
RI-004190Platform - Media Processing
In certain situations H.263 decoder swapped U and V channel resulting in blueish colors
7.0.4489.02014-04-03
RI-004498Platform - Media Processing
After transcoding video to audio, the call type is also updated in the database from video to audio
7.0.4576.02014-09-02
RI-004501Platform - Media Processing
VMF buffering and mixing changes to improve silent monitoring
7.0.4575.02014-09-02
RI-004504Platform - Media Processing
Minor issue with WMV transcoding
7.0.4577.02014-09-03
RI-002038Platform - Monitoring
DB and call activity monitoring configuration issue found when weekend days were not configured
7.0.4489.02014-04-02
RI-002108Platform - Signalling
Datarace condition might lead to crash if STUN modification (rewriting mapped address in binding response) is enabled
7.0.4485.02014-03-24
RI-002242Platform - Signalling
CallTimeouts increased from 30 to 300 sec in proxies, 30 to 180 sec in passive recorders
7.0.4532.02014-06-05
RI-003393Platform - Signalling
"SIP Uri Modification" parameter default changed to "Remove domain part for numbers only"
7.0.4401.02013-10-11
RI-003423Platform - Signalling
Resolved problems multipart content in SIP
7.0.4362.02013-07-26
RI-004266Platform - Signalling
SDP/ICE parsing improvements
7.0.4412.02013-10-28
RI-004287Platform - Signalling
Resolved potential deadlock in multithreaded SIP processing
7.0.4333.02013-05-13
RI-004476Platform - Signalling
STUN parser fixes: can detect non 4 byte aligned attributes
7.0.4572.02014-08-26
RI-002086Platform - Storage Management
If primary record has to be overwritten with secondary one in media sync mode now the start and endtime is also updated
7.0.4515.02014-05-10
RI-002164Platform - Storage Management
File upload batch listing now skips files not ready for uploading (.part, .ongoing)
7.0.4476.02014-03-11
RI-004714Platform - Storage Management
Upload management related fixes
7.0.4608.02014-10-15
RI-004723Platform - Storage Management
SQL connection problem in storage manager using Windows Authentication
7.0.4608.02014-10-14
RI-002179Installer - Servers
The Verba Dial-in Recorder is now available on all Verba server roles
7.0.4502.02014-04-17
RI-004742Installer - Servers
Fix in handling of SQL Server Windows Authentication in installers
7.0.4610.02014-10-19
RI-004749Installer - Servers
Debug messages removed from the installation process
7.0.4610.02014-10-17
RI-004754Installer - Servers
Notification is added when the Windows Authentication is chosen for SQL Server and the username/password is not correct
7.0.4611.02014-10-21
RI-002109Installer - Lync/SfB Filter
Reread of LogLevel configuration in Lync Filter fixed
7.0.4558.02014-07-25
RI-001970Integrations
Geomant outbound campaign, consultative agent transfer fix
7.0.4553.02014-07-21
RI-002061Integrations
Geomant Contact Expert stability fixes
7.0.4549.02014-07-14
RI-002105Integrations
PrairieFyer contact center metadata parsing fix
7.0.4535.02014-06-13
RI-002207Integrations
Geomant call id is now stripped till last #
7.0.4556.02014-07-24
RI-002208Integrations
Enhanced logging of Geomant Contact Expert integration, missing Geomant call ID is not a fatal issue anymore
7.0.4548.02014-07-10
RI-002226Integrations
Recorder can detect Geomant Contact Expert calls based on UCMA app name in SIP useragent field and sends metainfo request through multiple connections
7.0.4564.02014-08-04

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