|RI-007998||Recording - Proxy||
Support for SfB 2016 endpoints when advanced relay mode is used to support Spectralink wireless devices.
|RI-007842||Recording - Cisco||
Using Cisco network based recording, when a very short call is terminated, a false alert was generated intermittently related to call update failure.
|RI-007975||Recording - Cisco||
Web based Cisco silent monitoring was not working with the new Unified Call Recorder if JTAPI integration was enabled.
|RI-008047||Recording - Cisco||
Controlled recording mode was not handled properly when the new Unified Call Recorder service was used for Cisco recording with JTAPI integration, and recording was not started.
|RI-009293||Recording - Cisco||
Cisco phone based silent monitoring was not working intermittently when a call was received by a hunt group
|RI-009324||Recording - Cisco||
Cisco phone based silent monitoring listed every monitor-able call even if the user did not have rights to see them
|RI-007947||Recording - Cisco IM||
On-demand recording rules were not interpreted properly when no recording rules were configured, but on-demand extensions were used.
|RI-009268||Recording - Cisco IM||
When unexpected or malformed packets have received the compliance server could not create a proper response which caused the stuck of the connection between IM&P and compliance server. Now a default response is introduced. The default response can be configured available values are pass and handle.
|RI-007953||Recording - Lync/SfB||
File locking issue resolved when a third party application was using/locking the file and the a SfB/Lync Filter service was unable to roll the log files.
|RI-008039||Recording - Lync/SfB||
Connection issue resolved between SfB/Lync Filter and recorder components, the system was unable to establish the connection between the servers during service startup.
|RI-008191||Recording - Lync/SfB||
Support for invalid SDP attributes generated by Skype for Business clients intermittently in case of issues with device capabilities.
|RI-008356||Recording - Lync/SfB||
Lync/SfB video mixing layout in conferences: there were cases when two or more video screens were mixed to the same position.
|RI-009255||Recording - Lync/SfB||
Luware integration: consultative transfer might lookup wrong caller related metainfo
|RI-009256||Recording - Lync/SfB||
When a SIP session on hold was destroyed after 5 minutes, contact center headers for Luware integration were lost too
|RI-009289||Recording - Lync/SfB||
Lync/SfB announcement did not work when the announcement was configured with priority
|RI-009306||Recording - Lync/SfB||
Simulring calls were not recorded when one of the devices sent a BYE request for the call and after that one of the other devices answered the call
|RI-007949||Recording - Lync/SfB IM||
The first message was not recorded due to recent changes in Skype for Business 2016 clients.
|RI-008063||Recording - Lync/SfB IM||
Race condition error has been fixed which caused a missing initial message when the target user was logged in from multiple endpoints
|RI-007869||Recording - Avaya||
After a park by a non-observed extension, then unpark by another non-observed extension, the call participants were not updated.
|RI-008003||Recording - Avaya||
Avaya JTAPI connection was not reconnected properly after disconnect
|RI-008051||Recording - Avaya||
A false record was created on call pickup with the original called extension.
|RI-009357||Recording - Avaya||
When special characters were included in the UUI field, calls were not recorded
|RI-007775||Recording - Unified Call Recorder||
Call statistics counter fixes related to Recording Director and Media Recorder connections
|RI-007817||Recording - Unified Call Recorder||
When the Recording Director component tried to connect with invalid credentials too many alerts were sent.
|RI-008140||Recording - Unified Call Recorder||
Recording rules did not take into account external call direction rule.
|RI-008319||Recording - IPTrade||
Not unique session IDs generated by IP Trade turrets led to intermittent media processing and media timeouts when there was a collision between session IDs.
|RI-007816||Recording - Desktop||
When recording was paused, silent monitoring and agent view continued.
|RI-009275||Recording - Desktop||
Screen content was not multiplexed to recovered recordings after a recording service failure
|RI-009310||Recording - Desktop||
Call End event might be missed if during mid-call extension list is refreshed to a list not containing the current extension which triggered screen recording. In this case, extension changes were applied mid-call instead of in the idle state. This led to not stopping the ongoing recording (stopped only at app exit) and skipping recording for new calls (since recording is going on).
|RI-009406||Recording - Desktop||
Using the Verba Screen Capture Codec, several artifacts were present when black text was on red or blue background
|RI-007819||UI - Web Interface||
VMF video playback did not work when the file was stored on Amazon S3, IBM TSM.
|RI-007841||UI - Web Interface||
When a video call was imported, it was shown as an audio call.
|RI-007865||UI - Web Interface||
When a user was removed from a group, the group membership of the same user also removed in other groups in the hierarchy.
|RI-007866||UI - Web Interface||
User Group History shows effective group rights, and updates both "direct" and "effective" rights.
|RI-007868||UI - Web Interface||
Group Administrator right was not effective if the right was granted in an existing group.
|RI-007902||UI - Web Interface||
User deletion intermittently led to database deadlock, and caused failed operation.
|RI-007934||UI - Web Interface||
"View Conversation Events History" function was accessible even if the user did not have right to access it.
|RI-008089||UI - Web Interface||
Start search using this Label / Phrase did not work.
|RI-008091||UI - Web Interface||
License email sending did not work properly.
|RI-008092||UI - Web Interface||
New Label Rule did not work when the user came from the Ongoing Conversations screen.
|RI-008109||UI - Web Interface||
Search may did not work when there was a Speech Search criteria.
|RI-008266||UI - Web Interface||
When a user did not have the right to see important calls under conversations, the important flag still appeared in the Verba player and the user was able to mark calls as important
|RI-009262||UI - Web Interface||
Intermittent "NullPointerException" happened on the On-Demand buffer when "File Format" column was added to the Search List Layout
|RI-009264||UI - Web Interface||
Intermittent "NullPointerException" happened when "Recording Failed" column was added to the Search List Layout
|RI-009270||UI - Web Interface||
Call Playback Event Details XLS report did not include the archived calls and filtered for the calls start time instead of the time of the event (PDF version worked well).
|RI-009301||UI - Web Interface||
Group hierarchy was not handled properly when a user removed from a group via the AD synchronization (he was not removed from the parent groups)
|RI-009302||UI - Web Interface||
On the search page, "Phone Number (From or To Party)" did not support the * (asterisk) character, only the % (percent)
|RI-009314||UI - Web Interface||
After the "User Must Change Password at Next Logon" checkbox was turned on for a user, the system asked for the new password but the user was not able to change it because the web application has kept asking the new password again and again.
|RI-007748||UI - Reporting||
Some reports displayed times in GMT instead of the defined timezone.
|RI-008013||UI - Reporting||
"Non Recorded and Incorrect Conversations Details" report failed when group filters were used.
|RI-009271||UI - Reporting||
In reporting, the "Query Interval" was shifted to the user's timezone two times so it was not correct.
|RI-009286||UI - Reporting||
Groups Evaluation Summary and Group Performance Summary reports displayed different number of group members
|RI-009287||UI - Reporting||
Group filters retrieved data only for the primary group of the user
|RI-009356||UI - Reporting||
Reports did not work if a special character was in the company name
|RI-008350||Solution - Ethical Wall||
Newline was not skipped in content filtering/redaction
|RI-009433||Solution - Ethical Wall||
Phrase filter takes into account non-alphabetic chars as whitespaces. Phrase filtering did not work for non-Latin1 characters.
|RI-009290||Solution - Quality Management||
QM / Show Evaluations displayed the wrong # of conversations when Advanced Search Criteria was used
|RI-009331||Solution - Quality Management||
Values of text type questions were not saved
|RI-007876||Platform - API||
GetMarkers API call provided corrupt response. In the response, the start and end time fields were the same.
|RI-008034||Platform - Configuration||
New node manager certificate is added to the installer meeting Java Runtime 1.8 u72 security requirements
|RI-009308||Platform - Configuration||
The configuration of the never-record and relay-only extensions contained invalid extensions.
|RI-009295||Platform - Database||
IM search did not work when Full-Text Search feature was not installed on the SQL Server
|RI-009409||Platform - Database||
Updating the call end cause field (transfer flows), might collide with call linking trigger, causing false alert and database reconnection intermittently.
|RI-007999||Platform - Media Processing||
In case of Redundant Audio Payload (RED, Lync/SfB might use it in case of network degradation) the media processing buffers were underestimated for G.722 stereo payloads. This could lead to recording degradation or loss of streams in recording.
|RI-008148||Platform - Media Processing||
MP4 transcoder did not flush H.264 encoder which depending on encoder configuration might cache 20+ frames.
|RI-009341||Platform - Monitoring||
When the monitoring service could not query the service executable for version information, the service-related performance counters were not available
|RI-009420||Platform - Monitoring||
After I/O failure (for example disk full), log file was not reopened and logging could never recover from the I/O issues
|RI-007825||Platform - Storage Management||
File deletion initiated from the web application randomly led to service crash for IBM TSM, Amazon S3 file caches.
|RI-007871||Platform - Storage Management||
Storage policy audit logs (CSV) contained an invalid CSV header row after introducing the encryption related parameters
|RI-007894||Platform - Storage Management||
Timed out download sessions (Amazon S3, IBM TSM) may result service crash intermittently.
|RI-007980||Platform - Storage Management||
On-demand not kept conversations were returned to the storage service during Data Retention Policy executions.
|RI-008046||Platform - Storage Management||
Policy scheduler at startup might adjust next run date to incorrect date when no scheduling is set and date is Feb 29 in leap years. The incorrect date is considered as config violation and service will not start.
|RI-008230||Platform - Storage Management||
Certificate validity for new encryption was checked against local time instead of UTC
|RI-008243||Platform - Storage Management||
When transcoding was enabled in an export job, the system exported the original file as well, not just the transcoded version.
|RI-009273||Platform - Storage Management||
When configuring an SMTP storage target for export, an IM file was sent instead of the voice recording
|RI-008078||Installer - Servers||
Wrong service user account was used for the installation if Windows authentication was selected and tested first and after it was changed back to Local System account.
|RI-008206||Platform - Labeling||
If a labeling rule cannot be found for a task, the service stuck due to invalid SQL query.