Verba 8.8 Release Notes (build 8.8.4995.0)

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Verba 8.8 Release Notes (build 8.8.4995.0)

 
This document lists new features and fixes released in Verba 8.8 Release Notes (build 8.8.4995.0).

Release Date2016-08-09
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Previous8.7 (build 8.7.4902.0)
Next8.9 (build 8.9.5075.0)

Release highlights

ID
Component
Description
RI-008856Recording - Cisco
New Cisco CUBE recording option is implemented based on standard SIPREC. available from IOS 15.6.1(T) - learn more
RI-008975Recording - Lync/SfB
New supported modalities for Lync/SfB recording: Screen and Application Share. It allows recording of RDP and VBSS streams on the network. - learn more
RI-008976Recording - Lync/SfB
New supported modalities for Lync/SfB recording: Whiteboard, Poll and Q&A, Files Sharing for meetings. It allows importing/archiving of content shared over a meeting from the Lync/SfB archives. - learn more
RI-008979Solution - Legal Compliance
General availability of the new compliance workflows including case management, playback authorization requests, approval workflows, playback preview, etc. - learn more
RI-008633Platform - Media Processing
New Opus audio/voice support is added for Cisco Jabber 11.0 - learn more
RI-008471Platform - Storage Management
New Voice Quality Check storage policy is implemented to check the quality of the voice recordings and detect noise, garbled voice and other artifacts. The new policy sends email alerts. - learn more
RI-008512Platform - Storage Management
New File Verification storage policy is implemented to check media inventory and detect missing files. The new policy sends email alerts. - learn more
RI-008571Platform - Storage Management
Legal hold support is added to EMC Centera and Hitachi Content Platform. The legal hold status of the conversations in Verba is now reflected in the supported storage platforms as well. - learn more
RI-008584Platform - Storage Management
New Increase Retention Period storage policy is implemented to allow increasing the retention period configured on the storage target. The new retention setting is updated on the supported storage platforms as well: NetApp SnapLock, EMC Isilon SmartLock, EMC Centera, and Hitachi Content Platform. - learn more

Known Critical Issues

ID
First Affected
Status
Description
KI-00187.0
(7.0.4314.0)
Resolved in 8.8.4874.0
Summary
Siren7 decoding problem is causing garbled decoding of voice in certain cases.

Am I affected?
All Lync/SfB recording deployments are affected.

Impact
- Intermittently causes garbled voice recording when Siren7 voice codec is used for the call - The recording quality is varying for the garbled recordings, from light impact to severe degradation of quality - Siren7 voice codec is mainly used for Lync 2010 Windows endpoints and Skype for Business 2015 IOS/Android devices when network is degraded - Siren7 voice codec is also used for Lync 2010/2013 and Skype for Business 2015 meetings during poor network conditions

Workaround
- currently there are no known workarounds
KI-00307.0
(7.0.4314.0)
Resolved in 8.8.4966.0
Summary
In a HA deployment, when multiple Verba Recording Servers are configured, then if the network connection goes down on any of the Verba Recording Servers, all IM communication stops as some of the Cisco IM&P Servers will not be able to establish the connection to another Verba Recording Server, causing all IM to stop. Cisco IM&P Servers are not able to reconnect to the Verba Recording Server after the connection is broken.

Am I affected?
All Verba deployments configured for Cisco IM recording or ethical wall are affected where multiple Verba Recording Servers are deployed in a failover configuration. All Cisco IM&P versions are affected.

Impact
- Recording/Compliance server failover does not work, the Cisco IM&P Server is not able to properly detect Verba Recording Server network failures - All IM communication is blocked by the Cisco IM&P Servers (compliance mode) if Fire&Forget is disabled

Workaround
Cisco has fixed the issue and released an updated library. Now the library correctly handles OS level TCP keep alive. In addition to replacing the library, two registry entries are required under HKLM\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters: KeepAliveTime=10 and KeepAliveInterval=5000. A server restart is required for the new settings to take effect. https://quickview.cloudapps.cisco.com/quickview/bug/CSCvb32957
KI-00477.0
(7.0.4314.0)
Resolved in 8.9.5075.0
Summary
Lync / Skype for Business IM conversations might not be recorded after recording and processing 10,000 RTF based messages.

Am I affected?
All Lync / Skype for Business IM recording deployments are affected. This issue affects IM conversations which are using the RTF format. Lync 2013 or newer desktop clients are using the RTF format for P2P IM conversation when both participants are using a desktop client. Conferences, mobile, and consumer Skype conversations are not affected by this issue.

Impact
- When the instant message is transmitted using the RTF format, the Verba Lync / SfB IM Filter application (on the FE servers) can use all available Window handles due to the improper deallocation of the RTF parser. - The service stops processing RTF based instant messages after approx. 10,000 RTF messages (after all Windows handles are consumed) - No alert or notification sent when the issue occurs

Workaround
- The RTF message format can be disabled by a client policy, for more information see https://docs.microsoft.com/en-us/powershell/module/skype/set-csclientpolicy, DisableRTFIM
KI-00457.0
(7.0.4314.0)
Resolved in 9.0.2.5381
Summary
In case an invalid regular expression is used for internal number patterns, calls are not recorded.

Am I affected?
All version 7.x or later recording deployments where the Verba Passive Recorder Service, the Verba Media Collector and Proxy Service and the Verba Unified Call Recorder Service are used for recording could be affected.

Impact
Calls are not recorded by the related service when an invalid regular expression is applied for one of the following settings: - Passive Recorder \ Basics \ Internal Number Pattern - Media Collector and Proxy \ General \ Internal Domain, Numbers Pattern - Unified Call Recorder \ Recording Providers \ General \ Internal Domain, Numbers Pattern The system uses these configuration settings to identify the direction of recorded calls. The affected services do not raise an alarm, except the Verba Unified Call Recorder Service which will send a CallProcessing alert.

Workaround
Remove any invalid regular expressions from the following configuration settings: - Passive Recorder \ Basics \ Internal Number Pattern - Media Collector and Proxy \ General \ Internal Domain, Numbers Pattern - Unified Call Recorder \ Recording Providers \ General \ Internal Domain, Numbers Pattern An online regexp validator is available to verify regexp patterns at https://demo.verba.com/verba/test/regex.jsp Enter the regexp value in the input box, then press the Test button to verify the expression.
KI-00587.0
(7.0.4314.0)
Resolved in 9.6.0.5944
Summary
Certain calls between Skype for Business and Teams or Azure VoiceMail cannot be recorded

Am I affected?
All Sykpe for Business recording installations are affected where the recorded users can call Teams users or place voicemail messages in Azure VoiceMail.

Impact
Certain Skype for Business calls cannot be recorded when a recorded Skype for Business user is calling a Teams user and one of the participants is outside of the corporate network, or a recorded Skype for Business user is placing an Azure VoiceMail message. This limitation is caused by the new call setup procedure, and specifically in ICE negotiation, introduced in Teams and Azure VoiceMail, which prevents the recording system to redirect and force the calls to the Skype for Business Edge Server where the Media collector can fork the related media streams. Since the system is not able to capture the media streams related to these calls, these calls are not recorded. No alerts are raised unless CDR reconciliation is enabled.

Workaround
Currently there is no workaround other than disabling Teams or Azure VM calling entirely for the recorded users. We are actively working on implementing a new solution which extends the capabilities of the Proxy Server to be able to relay these type of calls too. It requires a major change in the architecture by allowing the Proxy Server to relay calls with external participants through a public interface. It also means that that calls which are currently routed through the Skype for Business Edge Server and forked by the Media Collector Service will be routed through the Proxy Servers that same way as calls with internal or PSTN participants. We are currently targeting July 2020 with the enhanced version of the Proxy Server.
KI-00318.5
(8.5.4809.0)
Resolved in 8.8.4974.0
Summary
Lync/SfB Front-End service restart can cause the failure of the Verba SfB/Lync Call Filter, the Verba SfB/Lync IM Filter and the Verba SfB/Lync Communication Policy service. After the FE service restart, these Verba services will not process SIP messages anymore until restarting the affected Verba services.

Am I affected?
All Verba version 8.5 and later deployments are affected where SfB/Lync recording or ethical wall is used.

Impact
- Conversation recording will not work after the Front-End service restart on the affected SfB/Lync server - Communication policies (ethical wall) will not work after the Front-End service restart on the affected SfB/Lync server

Workaround
Restarting the affected Verba services resolves the issue. Until upgrading to a Verba version where the issue is resolved, it is advised to update operational procedures with the following: Restart the Verba SfB/Lync Call Filter, Verba SfB/Lync IM Filter and Verba SfB/Lync Communication Policy services after restarting the Front-End service.
KI-00328.8
(8.8.4995.0)
Resolved in 8.9.5023.0
Summary
The SfB/Lync Call Filter was treating all calls as recorded calls after a blind transfer, regardless of the recording rules (recorded extension configuration). This issue caused unnecessary relaying of not-recorded conversations over the Verba Proxy Server and SfB/Lync Edge Server.

Am I affected?
All SfB/Lync recording deployments using proxy based recording are affected using 8.8 or later versions. However, Mediation and AVMCU based SfB/Lync recording deployments are not affected.

Impact
- the SfB/Lync Call Filter is treating all calls as recorded calls after a blind transfer, regardless of the recording rules (recorded extension configuration) - this causes unnecessary relaying of not-recorded conversations over the Verba Proxy Server and SfB/Lync Edge Server - the system does not record these type of calls, only relays them - due to unnecessary relaying not-recorded calls, the Verba Proxy Servers and SfB/Lync Servers might be overloaded causing call quality issues or in critical cases, loss of recording

Workaround
- currently, there are no known workarounds

Critical Fixes

ID
Component
Description
Fixed in
Date
RI-009559Recording - Cisco IM
In a HA deployment, when multiple Verba Recording Servers are configured, then if the network connection goes down on any of the Verba Recording Servers, all IM communication stops as some of the Cisco IM&P Servers will not be able to establish the connection to another Verba Recording Server, causing all IM to stop. Cisco IM&P Servers are not able to reconnect to the Verba Recording Server after the connection is broken. Cisco has fixed the issue and released an updated library. Now the library correctly handles OS level TCP keep alive. In addition to replacing the library, two registry entries are required under HKLM\SYSTEM\CurrentControlSet\Services\Tcpip\Parameters: KeepAliveTime=10 and KeepAliveInterval=5000. A server restart is required for the new settings to take effect. https://quickview.cloudapps.cisco.com/quickview/bug/CSCvb32957

Impact
- Recording/Compliance server failover does not work, the Cisco IM&P Server is not able to properly detect Verba Recording Server network failures - All IM communication is blocked by the Cisco IM&P Servers (compliance mode) if Fire&Forget is disabled - All Cisco IM&P versions are affected - All Verba deployments configured for Cisco IM recording or ethical wall are affected where multiple Verba Recording Servers are deployed in a failover configuration
8.8.4966.02016-10-04
RI-009516Recording - Lync/SfB
Lync/SfB Front-End service restart can cause the failure of the Verba SfB/Lync Call Filter, the Verba SfB/Lync IM Filter and the Verba SfB/Lync Communication Policy service. After the FE service restart, these Verba services will not process SIP messages anymore until restarting the affected Verba services.

Impact
- Conversation recording will not work after the Front-End service restart on the affected SfB/Lync server - Communication policies (ethical wall) will not work after the Front-End service restart on the affected SfB/Lync server - All Verba version 8.5 and later deployments are affected where SfB/Lync recording or ethical wall is used
8.8.4974.02016-10-12
RI-008860Platform - Media Processing
Siren7 decoding problem is fixed. This issue causes garbled decoding in certain cases.

Impact
- Intermittently causes garbled voice recording when Siren7 voice codec is used for the call - The recording quality is varying for the garbled recordings, from light impact to severe degradation of quality - Siren7 voice codec is mainly used for Lync 2010 Windows endpoints and Skype for Business 2015 IOS/Android devices when network is degraded - Siren7 voice codec is also used for Lync 2010/2013 and Skype for Business 2015 meetings during poor network conditions
8.8.4874.02016-07-29
If you are using the effected components, we recommend a software update.

Feature Improvements

ID
Component
Description
Added in
Date
RI-008437Security
Openssl library is updated to the latest v1.0.2h
8.8.4872.02016-05-19
RI-008629Security
Resources (e.g. images, scripts) are no longer available over HTTP if "HTTPEnabled" is turned off, the request will be redirected to HTTPS
8.8.4898.02016-07-07
RI-008635Security
Default server error pages have been changed so that an attacker cannot find out what application server we are using
8.8.4897.02016-07-06
RI-008657Security
Hardened TLS/SSL cipher suites offered, weak ciphers are disabled according to PCI DSS v3.2
8.8.4894.02016-07-01
RI-008366Recording - Passive
New recording rule options for modalities and call directions
8.8.4873.02016-05-23
RI-008992Recording - Passive
Support for Cisco ERSPAN v2 and v3 in GRE encapsulation.
8.8.4921.02016-08-01
RI-008986Recording - Cisco IM
New recording rule options for modalities and call directions: Internal, Federated In, Federated Out, External, and Conference
8.8.4923.02016-08-02
RI-008395Recording - Lync/SfB
When the call is relayed (via the Verba Proxy or Edge) then the relay address is stored in a new metadata field and the original IPs are kept in the source and destination IP fields.
8.8.4872.02016-05-09
RI-008578Recording - Lync/SfB
New Record Forwarded Calls support added to Lync/SfB recording. It allows recording of Lync/SfB conversations where the call leg can be related to a recorded user. For example: forwarded calls, transferred calls, team calls, etc.
8.8.4905.02016-07-16
RI-008593Recording - Lync/SfB
Lync/SfB conference participant list parsing is changed. Now historical conference events are cached and can be matched to call legs establishing after receiving these events in focus call leg.
8.8.4903.02016-07-14
RI-008676Recording - Lync/SfB
Advanced SIP tagging feature is introduced to support non-standard endpoints such as Acano and Kirk
8.8.4893.02016-06-29
RI-008716Recording - Lync/SfB
Integration with Anywhere365 contact center is added with additional meta information
8.8.4890.02016-06-21
RI-008464Recording - Lync/SfB IM
Lync/SfB IM Recorder stores From/To IP addresses and device IDs
8.8.4918.02016-07-27
RI-008605Recording - Avaya
New recording rule options for call directions: Internal, PSTN In, PSTN Out, External, Conference
8.8.4902.02016-07-11
RI-008612Recording - Avaya
Removing and re-adding listeners when an extension is successfully re-registered to the AES
8.8.4901.02016-07-11
RI-008368Recording - Unified Call Recorder
New recording rule options for modalities and call directions
8.8.4873.02016-05-23
RI-009143Recording - Desktop
The screen capture multiplexer service now supports custom credentials for accessing SMB storage targets
8.8.4945.02016-08-12
RI-009160Recording - Desktop
The desktop agent is now able to handle concurrent screen recording sessions
8.8.4945.02016-08-09
RI-008379UI - Web Interface
New LDAP failover servers can be configured for AD synchronization with a comma-separated list of host names
8.8.4873.02016-05-18
RI-008503UI - Web Interface
New HTML5 video tag based playback option for compatible browsers including Chrome and Firefox
8.8.4913.02016-07-22
RI-008563UI - Web Interface
Participant Set can be exported to Excel, RTF and PDF formats
8.8.4906.02016-07-18
RI-008617UI - Web Interface
New Skip Silence feature in the player which allows skipping long silence period automatically during playback
8.8.4900.02016-07-11
RI-008640UI - Web Interface
After email settings are verified, the system asks the administrator if they want to apply the settings to all Configuration Profiles
8.8.4897.02016-07-06
RI-008642UI - Web Interface
New user role based filter option for conversation access control.
8.8.4897.02016-07-06
RI-008671UI - Web Interface
Agent View supports multiscreen environments. The supervisor can retrieve the primary or the screen in focus of the monitored agent.
8.8.4893.02016-06-30
RI-008688UI - Web Interface
Access to conversations through direct URLs is changed. The system enforces access control for direct URLs. For backward compatibility, this option can be disabled.
8.8.4892.02016-06-26
RI-008693UI - Web Interface
New AD synchronization alert when extension configuration update fails
8.8.4892.02016-06-26
RI-008696UI - Web Interface
AD synchronization enhancements: - stores the profile name and ID for audit log entries (instead of the user created the profile) - audit log of adding/removing users through AD synchronization - the name of the AD synchronization profile is now included in the alert messages
8.8.4892.02016-06-26
RI-008978UI - Web Interface
New target codec selection option is available for ad-hoc video transcoding in the player
8.8.4892.02016-08-01
RI-009013UI - Web Interface
German and Korean language support added
8.8.4921.02016-08-01
RI-009114UI - Web Interface
In Internet Explorer 9 and above the system uses the HTML5 audio tag based player, instead of the Windows Media Player Active-x plugin
8.8.4934.02016-08-08
RI-009586UI - Web Interface
Voice Quality filter has been added to the Search page
8.8.4983.02016-10-21
RI-009055UI - Reporting
New capacity management reports are available: Recorded Users and Extensions, Server Capacity, and Storage Target Capacity
8.8.4925.02016-08-03
RI-008454Solution - Quality Management
New filters for QM projects: Exists Related Call (boolean), Participant Set (extension)
8.8.4918.02016-07-28
RI-008460Solution - Quality Management
Conversations can be individually added/removed to/from QM projects. There are 2 new permissions controlling this feature: Add Conversation to Evaluation Projects, Remove Conversations from Evaluations Projects
8.8.4918.02016-07-28
RI-008673Solution - Quality Management
New auto-answer form questions are implemented based on labels
8.8.4893.02016-06-29
RI-008739Solution - Quality Management
Scorecards are locked when an evaluator starts the evaluation, so other evaluators can not open them
8.8.4887.02016-06-12
RI-009236Platform - Announcement
Custom delay can be configured for prompts in conferences for PSTN participants to avoid collision with SfB/Lync Conference Announcement Service prompts
8.8.4955.02016-09-12
RI-008411Platform - API
New Verba API to retrieve call mute state has been implemented
8.8.4872.02016-05-06
RI-009443Platform - API
SearchCalls HTTP API can be used to filter based on metadata values (example: meta=Default:Phone XML List=Item1), also, metadata can be listed by adding returnMetadata=1 parameter.
8.8.4963.02016-09-22
RI-009511Platform - API
New Mute Recording HTTP Business API call to allow muting voice/desktop screen recording
8.8.4976.02016-10-12
RI-008604Platform - Configuration
New conversation directions are introduced: Internal, PSTN In, PSTN Out, Federated In, Federated Out, External, Conference, Contact Center In, and Contact Center Out. Existing conversation directions are updated in the following way: Internal -> Internal, Conference Incoming -> PSTN In, Federated In Outgoing -> PSTN Out, Federated Out External -> External
8.8.4902.02016-07-11
RI-008383Platform - Database
Media recording and IM transcript file size information is now stored in the database and displayed on the search interface.
8.8.4873.02016-05-16
RI-008400Platform - Database
The system now stores the recorded source platform identifier and allows searching and filtering based on the information.
8.8.4872.02016-05-08
RI-008500Platform - Database
New media error codes: Corrupted File, Missing File
8.8.4913.02016-07-22
RI-008381Platform - Storage Management
Video transcoding is now supported by new transcode storage policy. Transcoding process can now run tasks in parallel (number of worker threads is configurable).
8.8.4873.02016-05-16
RI-008410Platform - Storage Management
Adding data retention policy batching to avoid big result sets and SQL Server overloading
8.8.4872.02016-05-06
RI-008822Platform - Storage Management
New File Extension filter option for data retention policies for Delete and Export policies
8.8.4879.02016-05-31
RI-009142Platform - Storage Management
Temporary file cache for specific storage targets (EMC Centera, Hitachi Content Platform, IBM TSM, Amazon S4): TTL of cached files can be configured, cached files are stored only for a certain amount of time (by default it is 1 hour)
8.8.4945.02016-08-12
RI-009612Platform - Storage Management
Support for NetApp vFiler tunneling
8.8.4993.02016-11-10
RI-009613Platform - Storage Management
Support for new access methods for NetApp API: HTTP and RPC
8.8.4993.02016-11-10
RI-008778Platform - Tools
New offline Verba Player to allow playing back encrypted conversations outside of the Verba system
8.8.4884.02016-06-08
RI-008666Installer - Servers
Apache Tomcat version is upgraded to 8.0.36
8.8.4893.02016-07-01
RI-008453Platform - CDR and Archived Content Import
New recording failure and media length mismatch alerts are introduced. There was a single alert before containing both information. The new alerts contain the list of affected calls too.
8.8.4918.02016-07-28
RI-009449Platform - CDR and Archived Content Import
If Lync/SfB QoE reports are checked there is a new option to skip those calls where report is not available
8.8.4961.02016-09-19
RI-009510Platform - Labeling
Conversation start/endtime fields, in label notification emails, are now in the timezone of the recorded user
8.8.4976.02016-10-13

Fixes

ID
Component
Description
Fixed in
Date
RI-009487Security
Active Directory Profile password was stored in clear text in the database.
8.8.4965.02016-09-29
RI-009211Recording - Passive
Silent monitoring did not work due to a recent ACL handling change
8.8.4951.02016-08-24
RI-009238Recording - Passive
When both participants in a recorded call are configured for recording with the configuration option to create a single recording, the call was assigned only to the caller but not to the callee
8.8.4955.02016-09-12
RI-009499Recording - Passive
The wrong detection of character coding led to generating invalid metadata XML files for Cisco SCCP calls when the display name contained a special char. Database records were not affected.
8.8.4965.02016-09-23
RI-008660Recording - Proxy
Nested multipart SIP/SDP parsing is fixed. It caused loss of recording in the following case: E911 call with location information in the INVITE messages.
8.8.4893.02016-07-01
RI-008991Recording - Proxy
Remote capture: when the network interface could not be opened for capturing, immediate reopening led to high CPU utilization
8.8.4921.02016-08-01
RI-008556Recording - Cisco
Cisco phone based silent monitoring was not working intermittently when a call was received by a hunt group
8.8.4907.02016-07-19
RI-008720Recording - Cisco
Cisco phone based silent monitoring listed every monitor-able call even if the user did not have rights to see them
8.8.4890.02016-06-20
RI-008994Recording - Cisco
Cisco Network Based Recording: source and destination IP address fields were filled incorrectly. Now it is filled only for the recorded party based on media source address.
8.8.4921.02016-08-01
RI-009188Recording - Cisco
Using the Cisco Network Based Recording, if a call ended when a new call was started using the same internal Cisco call ID, the new recording was closed too
8.8.4945.02016-08-18
RI-009547Recording - Cisco
Cisco Jabber endpoints generate invalid RTP timestamps in case of silence suppression / VAD enabled streams, which led to discarding an entire stream (caller or called party) during processing. It affected both recording and silent monitoring.
8.8.4966.02016-10-13
RI-008670Recording - Cisco IM
Email notification thread could not create directory for email notification
8.8.4893.02016-06-30
RI-009209Recording - Cisco IM
When unexpected or malformed packets have received the compliance server could not create a proper response which caused the stuck of the connection between IM&P and compliance server. Now a default response is introduced. The default response can be configured available values are pass and handle.
8.8.4952.02016-08-24
RI-009540Recording - Cisco IM
The Cisco IM recorder inserted empty conversation entries when Persistent Chat Recording was enabled
8.8.4968.02016-10-04
RI-009634Recording - Cisco IM
Database statement error when optional transcript XML files were created
8.8.4988.02016-10-27
RI-008389Recording - Lync/SfB
When the Lync/SfB Call Filter rereads the proxy settings then it did not refresh the priority and subnet configuration
8.8.4873.02016-05-10
RI-008478Recording - Lync/SfB
The Lync/SfB Call Filter service could not assign a proxy to a SIP session if the SIP message did not contain SDP. It caused false alerts.
8.8.4915.02016-07-26
RI-008497Recording - Lync/SfB
Lync/SfB announcement did not work when the announcement was configured with priority
8.8.4913.02016-07-22
RI-008536Recording - Lync/SfB
Simulring calls were not recorded when one of the devices sent a BYE request for the call and after that one of the other devices answered the call
8.8.4909.02016-07-20
RI-008553Recording - Lync/SfB
Luware integration: consultative transfer might lookup wrong caller related metainfo
8.8.4907.02016-07-19
RI-008773Recording - Lync/SfB
Luware integration: customer number was not extracted properly in case of a PSTN caller
8.8.4884.02016-06-08
RI-009130Recording - Lync/SfB
When the original called party answers a team call, the system still might show the forward reason as team call
8.8.4945.02016-08-16
RI-009144Recording - Lync/SfB
Due to improper SIP message parsing, "tel" numbers were stored in the database even when SIP URIs were present
8.8.4945.02016-08-12
RI-009146Recording - Lync/SfB
Support for the latest attributes in the ICE messages of the consumer Skype gateways to prevent bypassing the recorded Sfb Edge servers in certain call scenarios (consumer Skype - Skype for Business for iPhone external calls)
8.8.4945.02016-08-12
RI-009180Recording - Lync/SfB
Screen and application share (over RDP) recording did not work when the capturing was done on AVMCUs
8.8.4945.02016-08-18
RI-009185Recording - Lync/SfB
When the "Do not reroute/realy calls" mode was configured, the ACL could not match to the extensions when the new conversation types were used
8.8.4945.02016-08-18
RI-009193Recording - Lync/SfB
Screen and application share presenter change (using RDP) was not detected properly in all cases and led to processing error
8.8.4945.02016-08-18
RI-009239Recording - Lync/SfB
Luware integration: when the subject header is available only, the call is considered as a contact center call disregarding the content header. This resulted in non-recorded Lync/SfB conference calls when the conference has a subject and Luware integration is enabled.
8.8.4955.02016-09-12
RI-009240Recording - Lync/SfB
Possible one-way audio calls, when the advanced media relay mode and media-bypass are enabled, and the call proceeds via mediation instead of the gateway
8.8.4955.02016-09-12
RI-009458Recording - Lync/SfB
When a SIP session on hold was destroyed after 5 minutes, contact center headers for Luware integration were lost too
8.8.4957.02016-09-15
RI-009484Recording - Lync/SfB
Memory leak has been fixed when the Verba SfB/Lync Call Filter, Verba SfB/Lync IM Filter and Verba SfB/Lync Communication Policy service tries to reconnect to the Front-End service when it is not available. The affected service leaks approx. 30 MByte / hour.
8.8.4966.02016-09-30
RI-009500Recording - Lync/SfB
Luware integration: in case of consultative transfer between agents (non contact center leg) the previous contact center session context was not propagated and so calls were not marked as related
8.8.4965.02016-09-23
RI-009585Recording - Lync/SfB
Relay-only mode was not working due to configuration reading issues
8.8.4983.02016-10-21
RI-009606Recording - Lync/SfB
Alert sending was not working in Verba SfB/Lync Call Filter, the Verba SfB/Lync IM Filter and the Verba SfB/Lync Communication Policy services
8.8.4983.02016-10-21
RI-009630Recording - Lync/SfB
Start time for controlled recording was incorrect, showing the start time of the call itself
8.8.4988.02016-11-03
RI-010373Recording - Lync/SfB
SfB/Lync VMware VDI endpoints might intermittently generate invalid RTP timestamps which led to out-of-sync streams during mixing. It affected both recording and silent monitoring.
8.8.4994.02016-09-21
RI-009020Recording - Lync/SfB IM
In SfB 2016 (16.0.4266.1003 or newer), HTML encoding has changed in the client and it caused a decoding issue and the recorder stored empty fields
8.8.4929.02016-08-05
RI-009023Recording - Lync/SfB IM
Transaction timeout issue is resolved when a large number of messages were waiting for processing. It also affected XML transcript file writing.
8.8.4928.02016-08-05
RI-008857Recording - Avaya
When special characters were included in the UUI field, calls were not recorded
8.8.4875.02016-05-25
RI-008511Recording - Unified Call Recorder
Default call/media inactivity timeout increased from 30 sec to 5 mins
8.8.4912.02016-07-21
RI-009242Recording - Unified Call Recorder
SIPREC: audio->video escalation was not handled properly, leading to audio only recording in case of mid-call video escalation
8.8.4955.02016-09-12
RI-009244Recording - Unified Call Recorder
Conference participant markers were not added properly, each had the start time of the call instead of the join time
8.8.4955.02016-09-12
RI-008630Recording - Desktop
In case of Citrix terminal server deployments, RDP session termination is not graceful in all cases, which leads to false application crash alerts.
8.8.4898.02016-07-07
RI-008641Recording - Desktop
Call End event might be missed if during mid-call extension list is refreshed to a list not containing the current extension which triggered screen recording. In this case, extension changes were applied mid-call instead of in the idle state. This led to not stopping the ongoing recording (stopped only at app exit) and skipping recording for new calls (since recording is going on).
8.8.4897.02016-07-06
RI-008900Recording - Desktop
Using the Verba Screen Capture Codec, several artifacts were present when black text was on red or blue background
8.8.4874.02016-07-13
RI-009137Recording - Desktop
Possible memory leak in Windows Media transcoding fixed for screen capture multiplexing
8.8.4945.02016-08-15
RI-009158Recording - Desktop
Screen content was not multiplexed to recovered recordings after a recording service failure
8.8.4945.02016-08-10
RI-009215Recording - Desktop
Screen recording in focus mode (when only the screen in focus is captured) did not work properly when certain full screen applications were used
8.8.4950.02016-08-22
RI-008468UI - Web Interface
Send ".118.2.1" (WEBAPP_AD_SYNC_ERROR) instead of ".100.0.12" (COMMON_DATABASE_ISSUE) when AD Sync fails
8.8.4917.02016-07-27
RI-008490UI - Web Interface
MP4 files were downloaded as WMV in case of video recordings
8.8.4913.02016-07-23
RI-008546UI - Web Interface
AD sync profile synchronized phone numbers even if "Synchronize Phone Numbers" was not turned on when it was used earlier, and the extension attribute settings were saved into the database.
8.8.4908.02016-07-19
RI-008622UI - Web Interface
Group hierarchy was not handled properly when a user removed from a group via the AD synchronization (he was not removed from the parent groups)
8.8.4900.02016-07-10
RI-008623UI - Web Interface
On the search page, "Phone Number (From or To Party)" did not support the * (asterisk) character, only the % (percent)
8.8.4900.02016-07-08
RI-008663UI - Web Interface
After the "User Must Change Password at Next Logon" checkbox was turned on for a user, the system asked for the new password but the user was not able to change it because the web application has kept asking the new password again and again.
8.8.4893.02016-07-01
RI-008838UI - Web Interface
When "Metadata and Markers" was set up for "Matches a value in the list", then an error was thrown
8.8.4877.02016-05-29
RI-009190UI - Web Interface
Player did not work for HTML5 audio tag based players in Internet Explorer
8.8.4945.02016-08-17
RI-009200UI - Web Interface
Configuration Profile settings had been reset during an upgrade if the profile was created as a copy of a default profile ("Copy Settings from Profile" was set).
8.8.4953.02016-08-30
RI-009205UI - Web Interface
One could execute AD Synchronization simultaneously if went into the AD Sync Profile details screen and clicked on "Run this Active Directory Profile Now".
8.8.4953.02016-08-25
RI-009217UI - Web Interface
Call Playback Event Details XLS report did not include the archived calls and filtered for the calls start time instead of the time of the event (PDF version worked well).
8.8.4950.02016-08-22
RI-009224UI - Web Interface
Role clone function did not work, an exception was thrown
8.8.4954.02016-09-08
RI-009225UI - Web Interface
User - Group configuration did not work with Internet Explorer
8.8.4954.02016-09-07
RI-009226UI - Web Interface
Intermittent "NullPointerException" happened on the On-Demand buffer when "File Format" column was added to the Search List Layout
8.8.4954.02016-09-05
RI-009228UI - Web Interface
Intermittent "NullPointerException" happened when "Recording Failed" column was added to the Search List Layout
8.8.4954.02016-09-05
RI-009229UI - Web Interface
Encrypted recordings (using legacy encryption) were not decrypted during download
8.8.4954.02016-09-02
RI-009237UI - Web Interface
Removing "Finished conversations without recorded media file" at the Database Monitoring->Database Purging menu also removed the records imported by the CDR Reconciliation, Ethical Wall audit log entries
8.8.4955.02016-09-12
RI-009252UI - Web Interface
Configuration changes were not shown in some cases. Apply extension configuration failed when there were many affected servers.
8.8.4954.02016-09-11
RI-009447UI - Web Interface
"Show secondary recordings" icon was not available in Conversations / My Conversations, Important Conversations, Private Conversations
8.8.4962.02016-09-19
RI-009451UI - Web Interface
"Configuration tasks to be executed": if a server failed, then tasks related to other servers were not executed
8.8.4961.02016-09-16
RI-009462UI - Web Interface
Chinese characters were not visible in PDF export
8.8.4956.02016-09-13
RI-009488UI - Web Interface
Bulk User Update add / remove groups did not take Group Hierarchy into account
8.8.4965.02016-09-28
RI-009489UI - Web Interface
On the user's Group Assignment tab when the "Show indirect groups too" was turned on and the user had indirect group memberships, saving the configuration changed the indirect group memberships to direct.
8.8.4965.02016-09-27
RI-009491UI - Web Interface
CSV User Import did not work (white screen was shown after the CSV file uploaded).
8.8.4965.02016-09-27
RI-009529UI - Web Interface
Daily jobs, including AD synchronization, were intermittently executed simultaneously by different servers (Media Repositories) when a daily job took hours to execute.
8.8.4970.02016-10-10
RI-009539UI - Web Interface
Cisco persistent chat messages were displayed multiple times in the Conversation View
8.8.4968.02016-10-04
RI-009633UI - Web Interface
Password change did not work when "Passwords History Count" was set to a value larger than zero.
8.8.4988.02016-11-02
RI-008385UI - Reporting
Groups Performance Summary report filtering did not work
8.8.4873.02016-05-15
RI-008487UI - Reporting
Groups Evaluation Summary and Group Performance Summary reports displayed different number of group members
8.8.4914.02016-07-25
RI-008555UI - Reporting
Group filters retrieved data only for the primary group of the user
8.8.4907.02016-07-19
RI-008647UI - Reporting
Question Score Details report filter options did not work
8.8.4896.02016-07-04
RI-008668UI - Reporting
Groups Evaluation Summary report retrieved incorrect data
8.8.4893.02016-06-30
RI-008846UI - Reporting
Reports did not work if a special character was in the company name
8.8.4877.02016-05-28
RI-008977UI - Reporting
Simultaneous Calls report did not work with week and quarter steps
8.8.4877.02016-05-28
RI-009060UI - Reporting
Average Score By Question now uses the conversation start time as a filter. The questions are in the same order as on the form designer.
8.8.4925.02016-08-03
RI-009595UI - Reporting
Agents Call Activity Details: long extensions were cropped
8.8.4981.02016-10-17
RI-008449Solution - Ethical Wall
Phrase filter takes into account non-alphabetic chars as whitespaces
8.8.4872.02016-05-03
RI-008451Solution - Ethical Wall
Regexp content filter returned invalid result if the content had been already redacted
8.8.4872.02016-05-02
RI-008980Solution - Ethical Wall
Phrase filtering did not work for non-Latin1 characters
8.8.4872.02016-05-03
RI-009475Solution - Ethical Wall
In order for the content policy to take effect, the Filename and size filter now needs both the filename and the size to be a match for the transferred data.
8.8.4955.02016-09-12
RI-009483Solution - Ethical Wall
File transfer block issue has been fixed. The application generated the wrong response code.
8.8.4966.02016-09-30
RI-008456Solution - Quality Management
New questions intermittently could not be added to the form
8.8.4918.02016-07-28
RI-008459Solution - Quality Management
QM Evaluators saw every evaluation in "Show Evaluations" menu, not only the ones they were allowed to
8.8.4918.02016-07-28
RI-008484Solution - Quality Management
QA records are not removed from the database after a call was deleted
8.8.4914.02016-07-25
RI-008534Solution - Quality Management
QM / Show Evaluations displayed the wrong # of conversations when Advanced Search Criteria was used
8.8.4910.02016-07-20
RI-008689Solution - Quality Management
Score classification setup did not work (values intermittently changed automatically)
8.8.4892.02016-06-26
RI-008740Solution - Quality Management
Values of text type questions were not saved
8.8.4887.02016-06-11
RI-009444Solution - Quality Management
When a QM Project was deleted, some scorecard data remained in the database and was shown in the reports.
8.8.4963.02016-09-21
RI-008698Solution - Speech Analytics
Query timeout was too low, and the system was not able to process calls. The default setting is increased to a reasonable value.
8.8.4892.02016-06-23
RI-009162Platform - API
GetExtensions API did not send <ScreenCaptureEnabled>
8.8.4945.02016-08-09
RI-008638Platform - Configuration
The configuration of the never-record and relay-only extensions contained invalid extensions.
8.8.4897.02016-07-06
RI-009477Platform - Configuration
Incoming and Outgoing directions intermittently stored in accesslist.xml as "pstn-in" and "pstn-out" instead of "incoming" and "outgoing"
8.8.4964.02016-09-22
RI-008601Platform - Database
IM search did not work when Full-Text Search feature was not installed on the SQL Server
8.8.4902.02016-07-12
RI-008930Platform - Database
Updating the call end cause field (transfer flows), might collide with call linking trigger, causing false alert and database reconnection intermittently.
8.8.4874.02016-06-27
RI-008489Platform - Media Processing
In MP4 transcoding, in case of silence supression and there is a gap in the voice stream, then silence voice frames are generated. This results in more fluent motion because of the proper audio and video stream syncing.
8.8.4913.02016-07-25
RI-008727Platform - Monitoring
SNMP v2 trap PDU did not include the sysUpTime variable
8.8.4889.02016-06-16
RI-008779Platform - Monitoring
When the monitoring service could not query the service executable for version information, the service-related performance counters were not available
8.8.4884.02016-06-07
RI-008940Platform - Monitoring
After I/O failure (for example disk full), log file was not reopened and logging could never recover from the I/O issues
8.8.4874.02016-06-16
RI-009073Platform - Monitoring
Performance report might report enormous network conditions leading to false overloaded recording conditions intermittently for short periods
8.8.4924.02016-08-03
RI-008687Platform - Storage Management
Exporting calls to external Verba Media Repository referenced wrong file path and exporting failed
8.8.4892.02016-06-27
RI-009123Platform - Storage Management
Using SMB custom credentials, impersolnatization is enforced in all cases when SMB files cannot be opened
8.8.4933.02016-08-08
RI-009126Platform - Storage Management
Recordings were not encrypted when the storage target was not accessible during upload
8.8.4945.02016-08-16
RI-009140Platform - Storage Management
Retention hold was not applied on the catalog files on Hitachi Content Platform
8.8.4945.02016-08-15
RI-009147Platform - Storage Management
When configuring an SMTP storage target for export, an IM file was sent instead of the voice recording
8.8.4945.02016-08-12
RI-009151Platform - Storage Management
The tenant and namespace information in the URLs of the Hitachi Content Platform URL were stripped for DNS lookups. It is now configurable.
8.8.4945.02016-08-11
RI-009455Platform - Storage Management
If all conversations in a policy batch (1000 conversation) fails, the policy processing stucks with reprocessing the same conversations
8.8.4959.02016-09-15
RI-009611Platform - Storage Management
Crypto info files were not uploaded from the recording servers which caused playback and signature validation failure. As a workaround, files have to be uploaded manually.
8.8.4993.02016-11-10
RI-009178Platform - CDR and Archived Content Import
Conference participants were imported multiple times (based on different modalities). Now participants are properly filtered by modality as well
8.8.4945.02016-08-19
RI-009461Platform - CDR and Archived Content Import
Lync/SfB conference sessions might be reimported from previous runs if the conference was a recurring conference
8.8.4956.02016-09-14
RI-009187Platform - Labeling
When email notification was configured for the recorded party and the recorded party was the called party, the notification was not sent out
8.8.4945.02016-08-18

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