Verba 8.9 Release Notes (build 8.9.5075.0)

This document lists new features and fixes released in Verba 8.9 Release Notes (build 8.9.5075.0).

Release Date	2017-01-18
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Previous	8.8 (build 8.8.4995.0)
Next	9.0 (build 9.0.2.5398)

Release highlights

ID	Component	Description
RI-010039	Recording - Cisco	New mute recording softkey button for Cisco phones which invokes recording mute for PCI DSS
RI-010443	Recording - Cisco	General availability of the new Cisco proxy based recording which allows recording Cisco endpoint connecting through Expressway and secure video calls. It also provides advanced features such as duplicate recording, announcement and fail-close operation.
RI-010592	Recording - Cisco	New Cisco Unified Contact Center Enterprise (UCCE) integration which allows collecting UCCE specific metadata for recorded agent calls (agent ID, skill group number, campaign ID, call variables, etc.)
RI-009975	Recording - Lync/SfB	New TCP relay option for SfB/Lync proxy based recording. It allows relaying and recording TCP based streams such as RDP, P2P file transfer through the Verba Proxy Server.
RI-010071	Recording - Lync/SfB	New supported modalities for Lync/SfB recording: peer-to-peer file transfer. It allows recording/capturing files sent over P2P chat conversations.
RI-010198	Recording - Unified Call Recorder	Support for new communication platform: Intracom VCOM, using SIPREC interface - learn more
RI-009947	Solution - Ethical Wall	New chaperone feature for communication policies. Chaperones can participate in conversations in a ‘regulatory’ role so that their presence enables regulated users/groups (otherwise blocked) to communicate. - learn more
RI-010160	Platform - Tools	New PowerShell Deployment Toolkit for deployment automation: install/uninstall and update servers, backup and restore local configuration, restore service settings, execute SQL scripts. - learn more
RI-010040	Platform - CDR and Archived Content Import	New CDR reconciliation for Cisco Unified Communication Manager - learn more

Known Critical Issues

ID	First Affected	Status	Description
KI-0047	7.0 (7.0.4314.0)	Resolved in 8.9.5075.0	Summary Lync / Skype for Business IM conversations might not be recorded after recording and processing 10,000 RTF based messages. Am I affected? All Lync / Skype for Business IM recording deployments are affected. This issue affects IM conversations which are using the RTF format. Lync 2013 or newer desktop clients are using the RTF format for P2P IM conversation when both participants are using a desktop client. Conferences, mobile, and consumer Skype conversations are not affected by this issue. Impact - When the instant message is transmitted using the RTF format, the Verba Lync / SfB IM Filter application (on the FE servers) can use all available Window handles due to the improper deallocation of the RTF parser. - The service stops processing RTF based instant messages after approx. 10,000 RTF messages (after all Windows handles are consumed) - No alert or notification sent when the issue occurs Workaround - The RTF message format can be disabled by a client policy, for more information see https://docs.microsoft.com/en-us/powershell/module/skype/set-csclientpolicy, DisableRTFIM
KI-0045	7.0 (7.0.4314.0)	Resolved in 9.0.2.5381	Summary In case an invalid regular expression is used for internal number patterns, calls are not recorded. Am I affected? All version 7.x or later recording deployments where the Verba Passive Recorder Service, the Verba Media Collector and Proxy Service and the Verba Unified Call Recorder Service are used for recording could be affected. Impact Calls are not recorded by the related service when an invalid regular expression is applied for one of the following settings: - Passive Recorder \ Basics \ Internal Number Pattern - Media Collector and Proxy \ General \ Internal Domain, Numbers Pattern - Unified Call Recorder \ Recording Providers \ General \ Internal Domain, Numbers Pattern The system uses these configuration settings to identify the direction of recorded calls. The affected services do not raise an alarm, except the Verba Unified Call Recorder Service which will send a CallProcessing alert. Workaround Remove any invalid regular expressions from the following configuration settings: - Passive Recorder \ Basics \ Internal Number Pattern - Media Collector and Proxy \ General \ Internal Domain, Numbers Pattern - Unified Call Recorder \ Recording Providers \ General \ Internal Domain, Numbers Pattern An online regexp validator is available to verify regexp patterns at https://demo.verba.com/verba/test/regex.jsp Enter the regexp value in the input box, then press the Test button to verify the expression.
KI-0058	7.0 (7.0.4314.0)	Resolved in 9.6.0.5944	Summary Certain calls between Skype for Business and Teams or Azure VoiceMail cannot be recorded Am I affected? All Sykpe for Business recording installations are affected where the recorded users can call Teams users or place voicemail messages in Azure VoiceMail. Impact Certain Skype for Business calls cannot be recorded when a recorded Skype for Business user is calling a Teams user and one of the participants is outside of the corporate network, or a recorded Skype for Business user is placing an Azure VoiceMail message. This limitation is caused by the new call setup procedure, and specifically in ICE negotiation, introduced in Teams and Azure VoiceMail, which prevents the recording system to redirect and force the calls to the Skype for Business Edge Server where the Media collector can fork the related media streams. Since the system is not able to capture the media streams related to these calls, these calls are not recorded. No alerts are raised unless CDR reconciliation is enabled. Workaround Currently there is no workaround other than disabling Teams or Azure VM calling entirely for the recorded users. We are actively working on implementing a new solution which extends the capabilities of the Proxy Server to be able to relay these type of calls too. It requires a major change in the architecture by allowing the Proxy Server to relay calls with external participants through a public interface. It also means that that calls which are currently routed through the Skype for Business Edge Server and forked by the Media Collector Service will be routed through the Proxy Servers that same way as calls with internal or PSTN participants. We are currently targeting July 2020 with the enhanced version of the Proxy Server.
KI-0032	8.8 (8.8.4995.0)	Resolved in 8.9.5023.0	Summary The SfB/Lync Call Filter was treating all calls as recorded calls after a blind transfer, regardless of the recording rules (recorded extension configuration). This issue caused unnecessary relaying of not-recorded conversations over the Verba Proxy Server and SfB/Lync Edge Server. Am I affected? All SfB/Lync recording deployments using proxy based recording are affected using 8.8 or later versions. However, Mediation and AVMCU based SfB/Lync recording deployments are not affected. Impact - the SfB/Lync Call Filter is treating all calls as recorded calls after a blind transfer, regardless of the recording rules (recorded extension configuration) - this causes unnecessary relaying of not-recorded conversations over the Verba Proxy Server and SfB/Lync Edge Server - the system does not record these type of calls, only relays them - due to unnecessary relaying not-recorded calls, the Verba Proxy Servers and SfB/Lync Servers might be overloaded causing call quality issues or in critical cases, loss of recording Workaround - currently, there are no known workarounds
KI-0036	8.9 (8.9.5008.0)	Resolved in 9.0.0.5229	Summary In case a large number (hundreds) of concurrent conference calls are active or there is a large number of participants (100+) in a single conference call, the SIP message queue on the SfB Front-End Server can significantly increase. This causes delays in call setup and other aspects of call control actions. As a result, users may experience a slow or unresponsive UI. The root cause of the issue is the Verba Lync/SfB Call Filter Service, running on the SfB FE Servers, which is not able to process the large number of SIP NOTIFY and BE-NOTIFY CONFERENCE messages in a timely manner. Am I affected? All version 8.9 or later Lync/SfB recording deployment using proxy based recording is affected. However, Mediation or AVMCU based recording deployments are not affected. Impact - Due to the large number of SIP BE-NOTIFY and NOTIFY MESSAGES, the Verba Lync/SfB Call Filter Service spends an increased amount of time with processing, causing an increase in the SIP message queues on the FE Servers, which can cause a delay in call setups and other call control actions. - As a result, users may experience a slow or unresponsive UI. Workaround Until the issue is permanently resolved, the following temporary workaround is available: The AM script file for the Verba Lync/SfB Call Filter Service needs to be replaced to disable SIP NOTIFY/BE-NOTIFY CONFERENCE message processing in Verba. As a result, the above issue will be fixed, but the Verba system will no longer store conference participant information.

Critical Fixes

ID	Component	Description	Fixed in	Date
RI-012582	Recording - Passive	In case an invalid regular expression is used for internal number patterns, calls are not recorded. All version 7.x or later recording deployments where the Verba Passive Recorder Service, the Verba Media Collector and Proxy Service and the Verba Unified Call Recorder Service are used for recording could be affected. Workaround Remove any invalid regular expressions from the following configuration settings: - Passive Recorder \ Basics \ Internal Number Pattern - Media Collector and Proxy \ General \ Internal Domain, Numbers Pattern - Unified Call Recorder \ Recording Providers \ General \ Internal Domain, Numbers Pattern An online regexp validator is available to verify regexp patterns at https://demo.verba.com/verba/test/regex.jsp Enter the regexp value in the input box, then press the Test button to verify the expression. Impact Calls are not recorded by the related service when an invalid regular expression is applied for one of the following settings: - Passive Recorder \ Basics \ Internal Number Pattern - Media Collector and Proxy \ General \ Internal Domain, Numbers Pattern - Unified Call Recorder \ Recording Providers \ General \ Internal Domain, Numbers Pattern The system uses these configuration settings to identify the direction of recorded calls. The affected services do not raise an alarm, except the Verba Unified Call Recorder Service which will send a CallProcessing alert.	8.9.5067.0	2017-11-27
RI-012621	Recording - Proxy	In case a large number (hundreds) of concurrent conference calls are active or there is a large number of participants (100+) in a single conference call, the SIP message queue on the SfB Front-End Server can significantly increase. This causes delays in call setup and other aspects of call control actions. As a result, users may experience a slow or unresponsive UI. The root cause of the issue is the Verba Lync/SfB Call Filter Service, running on the SfB FE Servers, which is not able to process the large number of SIP NOTIFY and BE-NOTIFY CONFERENCE messages in a timely manner. Impact - All version 8.9 or later Lync/SfB recording deployment using proxy based recording is affected. - However, Mediation or AVMCU based recording deployments are not affected. - Due to the large number of SIP BE-NOTIFY and NOTIFY MESSAGES, the Verba Lync/SfB Call Filter Service spends an increased amount of time with processing, causing an increase in the SIP message queues on the FE Servers, which can cause a delay in call setups and other call control actions. - As a result, users may experience a slow or unresponsive UI.	8.9.5059.0	2017-10-05
RI-010723	Recording - Lync/SfB	The SfB/Lync Call Filter was treating all calls as recorded calls after a blind transfer, regardless of the recording rules (recorded extension configuration). This issue caused unnecessary relaying of not-recorded conversations over the Verba Proxy Server and SfB/Lync Edge Server. The system did not record these calls. Impact - the SfB/Lync Call Filter was treating all calls as recorded calls after a blind transfer, regardless of the recording rules (recorded extension configuration) - this caused unnecessary relaying of not-recorded conversations over the Verba Proxy Server and SfB/Lync Edge Server - the system does not record these type of calls, only relays them - due to unnecessary relaying not-recorded calls, the Verba Proxy Servers and SfB/Lync Servers might be overloaded causing call quality issues or in critical cases, loss of recording - all SfB/Lync recording deployments using proxy based recording are affected using 8.8 or later versions. - however, Mediation and AVMCU based SfB/Lync recording deployments are not affected.	8.9.5023.0	2017-03-17
RI-012785	Recording - Lync/SfB IM	Lync / Skype for Business IM conversations might not be recorded after recording and processing 10,000 RTF based messages. All Lync / Skype for Business IM recording deployments are affected. This issue affects IM conversations which are using the RTF format. Lync 2013 or newer desktop clients are using the RTF format for P2P IM conversation when both participants are using a desktop client. Conferences, mobile, and consumer Skype conversations are not affected by this issue. Workaround The RTF message format can be disabled by a client policy, for more information see https://docs.microsoft.com/en-us/powershell/module/skype/set-csclientpolicy, DisableRTFIM Impact - When the instant message is transmitted using the RTF format, the Verba Lync / SfB IM Filter application (on the FE servers) can use all available Window handles due to the improper deallocation of the RTF parser. - The service stops processing RTF based instant messages after approx. 10,000 RTF messages (after all Windows handles are consumed) - No alert or notification sent when the issue occurs	8.9.5075.0	2018-01-01

If you are using the effected components, we recommend a software update.

Feature Improvements

ID	Component	Description	Added in	Date
RI-009692	Security	Numerous security enhancements to eliminate various vulnerabilities	8.9.4987.0	2016-12-17
RI-009824	Security	Password fields have autocomplete="off" attribute	8.9.4983.0	2016-11-26
RI-009879	Security	TLSv1.2 is enforced for secure connections in internal communications	8.9.4983.0	2016-11-17
RI-009881	Security	TLSv1.2 is enforced for secure connections in recorders for external communication	8.9.4983.0	2016-11-17
RI-010693	Security	CNG crypto provider support has been implemented to support certificates stored in the Windows Certificate Store using the next generation crypto provider	8.9.4997.0	2017-01-27
RI-010006	Recording - Proxy	Video streams are relayed only for video recording enabled users (previously it was a system-wide setting)	8.9.4983.0	2016-10-19
RI-009955	Recording - Cisco	Support for Cisco Owner User IDs which allows assigning calls to users based on the Owner User ID (Agent ID field). It allows assigning shared line calls properly to users.	8.9.4983.0	2016-10-26
RI-010446	Recording - Lync/SfB	The name of the conference participants (including the name provided by anonymous participants) in a Lync/SfB conference is now stored in the database and available on the user interface	8.9.4996.0	2017-01-12
RI-010582	Recording - Lync/SfB	Competella Contact Center integration for SfB/Lync recording. The system recognizes the Competella calls with the right meta information and call directions.	8.9.5014.0	2017-02-27
RI-010608	Recording - Lync/SfB	ComputerTalk ICE Lync Contact Center integration for SfB/Lync recording. The system recognizes the ComputerTalk calls with the right meta information and call directions.	8.9.5010.0	2017-02-06
RI-010622	Recording - Lync/SfB	BlueJeans interoperability for proxy based SfB/Lync recording	8.9.5009.0	2017-01-27
RI-010646	Recording - Lync/SfB	Altigen MaxUC contact center integration for SfB/Lync recording. The system recognizes the Altigen MaxUC calls with the right meta information and call directions.	8.9.5004.0	2017-01-20
RI-009689	Recording - Avaya	Storing the Physical Device Name in From Info / To Info fields	8.9.4987.0	2016-12-18
RI-010555	Recording - Avaya	Support for duplicate recording using Avaya DMCC Multiple Registration with one AES server (instead of two)	8.9.5018.0	2017-03-03
RI-009686	UI - Web Interface	New Collect Configuration and Logs feature. It allows collecting local and central configuration related data such as service configuration, extension configuration, license information, AD sync profiles, etc, and log files.	8.9.4987.0	2016-12-19
RI-009853	UI - Web Interface	New Agent View filter introduced which allows narrowing the displayed agent screens to agents on the call	8.9.4983.0	2016-11-22
RI-009863	UI - Web Interface	Legacy export data retention policy has been removed (can be restored by registry setting)	8.9.4983.0	2016-11-18
RI-010000	UI - Web Interface	Conversation Export Target Folder for the direct download option is configurable on the Media Repositories	8.9.4983.0	2016-10-21
RI-010108	UI - Web Interface	New filter for Storage Policy and Labeling: Source Platform New CDR columns for Conversation Export: Source Platform, Conversation Type (Modality)	8.9.4983.0	2016-09-27
RI-010186	UI - Web Interface	New Cisco Finesse gadget which displays ongoing conversations with on-demand keep, mute, start/stop features, and provides search and playback	8.9.4983.0	2016-08-29
RI-010444	UI - Web Interface	New permission is introduced to define the scope of the agent view if the supervisor has the ability see idle screens too	8.9.4983.0	2016-11-22
RI-010458	UI - Web Interface	New Alert Management to search, list and view alerts. New alert statuses: Active, Acknowledged, Cleared. Audit log (who, when, what): alert viewed, alert status changed, alert sent.	8.9.4995.0	2017-01-11
RI-010477	UI - Web Interface	Playback / download multiple voice call recordings (call legs) as single audio file	8.9.4994.0	2017-01-08
RI-010600	UI - Web Interface	Bulk User and Extension Update now supports updating Recorded Modalities, Recorded Directions and Calls Answered by 3rd Party	8.9.5011.0	2017-02-10
RI-010717	UI - Web Interface	New option to select metadata fields for the CSV export on the Conversation Export page	8.9.5021.0	2017-03-10
RI-012576	UI - Web Interface	Advanced Search: The following fields will support "Defined" and "Undefined" operators from now on: Storage Folder, Encryption, Signature, Forward Reason	8.9.5070.0	2017-11-29
RI-012596	UI - Web Interface	"Older Than" filter added to the Conversation Export page	8.9.5065.0	2017-11-08
RI-012690	UI - Web Interface	Awareness notification on the number of affected records for data management policies (e.g. deletion)	8.9.5045.0	2017-07-17
RI-009655	UI - Reporting	Empty reports now contain a message explaining that there is no result met the conditions	8.9.4993.0	2017-01-05
RI-009661	UI - Reporting	New search criteria to filter for scorecard questions and responses for QM reports	8.9.4992.0	2017-01-04
RI-009864	UI - Reporting	Audit Log Details report did not show the Query for Search events	8.9.4983.0	2016-11-18
RI-010136	UI - Reporting	Support for seconds in time parameters on the reporting page (the "Fix date interval" calendar still does not support seconds)	8.9.4983.0	2016-09-16
RI-010512	UI - Reporting	New system configuration reports: Server Configuration and Server Configuration with Profiles	8.9.4997.0	2017-01-16
RI-010014	Solution - Ethical Wall	SfB /Lync communication policy related events for meetings are now stored in the audfit log	8.9.4983.0	2016-10-19
RI-010268	Solution - Ethical Wall	Conference call notification target "A", "B" sends notifications to every participant that match the rule and are in the conference (except content policies such as redact and file filter). Conference call notifications ignore notification target "From Party", "To Party" checkboxes (except content policies such as redact and file filter).	8.9.4977.0	2016-11-29
RI-010269	Solution - Ethical Wall	New conference notification target added: "Host"	8.9.4977.0	2016-11-29
RI-010355	Solution - Ethical Wall	IM phrase filtering performance improved	8.9.4947.0	2016-10-05
RI-009656	Solution - Quality Management	Input text size limitation is removed for the following fields: scorecard comment, scorecard text fields	8.9.4993.0	2017-01-05
RI-010549	Solution - Quality Management	QA Text Box questions can be set to be mandatory, even depending on the previous question's answer.	8.9.5019.0	2017-03-08
RI-010770	Solution - Quality Management	New checkbox under Advanced Search Options: Show Deactivated Projects	8.9.5025.0	2017-03-23
RI-012691	Solution - Quality Management	New N/A option for multiple choice questions, allowing to select an answer, which does not affect the score value	8.9.5045.0	2017-07-17
RI-010616	Solution - Silent Monitoring	New phone based silent monitoring allowing monitoring calls using a phone. The feature can be invoked through the web application.	8.9.5010.0	2017-01-31
RI-009872	Platform - Announcement	Multiple SfB/Lync announcement URIs can be configured to support multiple UCMA pools for failover and load balancing	8.9.4983.0	2016-11-18
RI-010029	Platform - Announcement	Configurable music on hold audio file for outbound announcements	8.9.4983.0	2016-10-15
RI-010546	Platform - Announcement	Configurable user agents to avoid playing announcements for SfB/Lync contact center calls	8.9.5019.0	2017-03-08
RI-010564	Platform - Announcement	New announcement feature for Cisco inbound calls	8.9.5016.0	2017-03-02
RI-012609	Platform - Announcement	The SfB/Lync Announcement Service can selectively turn off the notification for team calls. If the original callee is not recorded then there won't be an announcement during the call even if someone is recorded from the callee's group. This feature is turned off by default.	8.9.5062.0	2017-10-30
RI-009862	Platform - API	New HTTP Business API call: query if an extension is activated for Always-On recording	8.9.4983.0	2016-11-18
RI-010042	Platform - API	New HTTP Business API Call: MuteRecording	8.9.4983.0	2016-10-12
RI-010207	Platform - API	Search Calls API call can be used to get instant messages along with the conversation details by adding returnIM=1 parameter	8.9.4983.0	2016-08-22
RI-010208	Platform - API	SearchCalls HTTP API can be used to filter based on metadata values (example: meta=Default:Phone XML List=Item1), also, metadata can be listed by adding returnMetadata=1 parameter	8.9.4983.0	2016-08-22
RI-012585	Platform - API	Secondary option added to the Search Calls API (new parameter: secondary=1)	8.9.5067.0	2017-11-22
RI-009876	Platform - Database	ODBC Driver 13.1 for SQL Server is now verified and tested, and included in the installer kit	8.9.4983.0	2016-11-17
RI-012575	Platform - Media Processing	New audio/voice codec file formats available for recorders: - PCM A-Law 8KHz - PCM U-Law 8KHz - MSADPCM 8KHz - Speex 8KHz - Speex VAD 8KHz	8.9.5070.0	2017-11-30
RI-010814	Platform - Monitoring	The system uses unique Windows Event Log IDs for Verba events, previously it was using a single ID for all types of events	8.9.5040.0	2017-07-03
RI-010087	Platform - Storage Management	SMTP template hint updated with new available fields: Duration in Minutes, Modality, Modality id, Policy Name, Number of Messages, Number of Participants. Also added modality filters to be able to print values only when the attachment is for example IM or voice or video or desktop screen or app share.	8.9.4983.0	2016-10-04
RI-010105	Platform - Storage Management	New SMTP template added for Global Relay export	8.9.4983.0	2016-09-27
RI-010740	Platform - Storage Management	Support for S3 compatible APIs (e.g. Caringo) using AWS Authorization Header v2 (instead of v4)	8.9.5031.0	2017-05-24
RI-012568	Platform - Storage Management	EMC Centera: Register application API call failure will only cause a warning and will not throw an exception	8.9.5073.0	2017-12-08
RI-012639	Platform - Storage Management	Timezone information added to Instant Message exports	8.9.5056.0	2017-09-11
RI-009836	Installer - Servers	SQL Server connection is no longer required (optional) for Media Collector and Lync Filter, Media Collector and Proxy Server, Speech Analytics Server, Desktop Recorder, Announcement Server, and Lync Filter server roles	8.9.4983.0	2016-11-25
RI-012686	Installer - Servers	New configuration option for AlwaysOn Multisubnet Failover and Failover Partner MSSQL features	8.9.5045.0	2017-07-24
RI-012666	Platform - CDR and Archived Content Import	Cisco CDR Reconciliation: CDRs can be prefiltered by any Cisco CDR column to avoid handling non-cisco calls	8.9.5046.0	2017-08-04
RI-010464	Platform - Labeling	New permission settings - 'Use', 'Use and Create' - added to Manual Labeling	8.9.4995.0	2017-01-11

Fixes

ID	Component	Description	Fixed in	Date
RI-010012	Security	Installer logs contained passwords in clear text in certain cases	8.9.4983.0	2016-10-19
RI-010839	Recording - Proxy	PSTN inbound calls to a Cisco huntgroup was not recorded using the Cisco Proxy based recording solution	8.9.5032.0	2017-06-06
RI-012587	Recording - Proxy	False alerts might be generated for Proxy - Recorder connections due to improper Keep Alive message handling in the proxy service in case of ungraceful termination of TCP connections	8.9.5067.0	2017-11-20
RI-009679	Recording - Cisco	When JTAPI information is not available, then the system uses the recorded extension's last known Partition information	8.9.4989.0	2016-12-21
RI-009815	Recording - Cisco	Issue in Cisco XCC/WSAPI based gateway recording generated false connection alerts	8.9.4983.0	2016-11-29
RI-009888	Recording - Cisco	False "Cannot update call on media recorder" alerts were sent for very short calls (< 1 sec)	8.9.4983.0	2016-11-16
RI-010122	Recording - Cisco	The recorder service might crash using Cisco gateway based recording (WSAPI/XCC) when the recorded call was initiated from an analogue port	8.9.4983.0	2016-09-23
RI-010481	Recording - Cisco	Cisco JTAPI Service did not write modality information into the database	8.9.4994.0	2017-01-06
RI-010827	Recording - Cisco	Mute XML Phone Service did not work with MAC Address parameter	8.9.5035.0	2017-06-16
RI-010857	Recording - Cisco	The system did not capture the video streams for Cisco DX series video endpoints when forward error correction was used	8.9.5031.0	2017-06-28
RI-012569	Recording - Cisco	Cisco JTAPI Controlled Recording "Start" record did not show the correct MAC Address after a transfer	8.9.5073.0	2017-11-30
RI-012591	Recording - Cisco	Using Cisco JTAPI controlled recording, the conversation was not displayed on the user interface after call transfer	8.9.5067.0	2017-11-20
RI-012622	Recording - Cisco	An application deadlock could occur in The Cisco JTAPI Service and SQL INSERTS could stop. A restart of the service was required to continue.	8.9.5059.0	2017-10-02
RI-012630	Recording - Cisco	JTAPI information was missing after the recorded phone has been transferred	8.9.5058.0	2017-09-26
RI-012924	Recording - Cisco	Large backward jumps in RTP stream sequence numbering was not handled properly	8.9.5044.0	2017-12-20
RI-009820	Recording - Cisco IM	Maintenance mode did not work and the Cisco IM&P connections could not be restored	8.9.4983.0	2016-11-28
RI-010173	Recording - Cisco IM	Group chat legs were not assigned to the recorded user in the database	8.9.4983.0	2016-09-01
RI-010829	Recording - Cisco IM	The Verba Cisco Compliance Service did not take the extension configuration into account when there was no extension configured with IM modality, and started to capture all IM conversations	8.9.5035.0	2017-06-15
RI-012649	Recording - Cisco IM	Mobile Cisco Jabber app could not parse HTML based notification only plain text	8.9.5053.0	2017-08-30
RI-009792	Recording - Lync/SfB	SfB/Lync mobile calls were not recorded when the mobile phone was connected to the Internet on 4G networks and the provider was using NAT	8.9.4983.0	2016-12-01
RI-009843	Recording - Lync/SfB	The direction of SfB/Lync RGS conversations were not stored properly in case of multiple Verba proxy servers	8.9.4983.0	2016-11-24
RI-009896	Recording - Lync/SfB	SfB/Lync app and screen share streams were not established when announcement was configured for the recorded user with announcement configured	8.9.4983.0	2016-11-16
RI-010236	Recording - Lync/SfB	One way audio recording with O365 hosted conference calls when recorded SfB 2016 clients (on-prem) join	8.9.4983.0	2016-12-31
RI-010593	Recording - Lync/SfB	SfB/Lync file transfer and content import recordings were not decrypted before downloading	8.9.5013.0	2017-02-17
RI-010623	Recording - Lync/SfB	Multiple announcements were triggered when there was no online proxy server available for SfB/Lync recording	8.9.5009.0	2017-01-27
RI-010684	Recording - Lync/SfB	Incorrect direction was set (based on pattern) in case of incoming calls from PBXs connected to the SfB/Lync environment	8.9.4997.0	2017-02-21
RI-010711	Recording - Lync/SfB	The system did not recognize re-invites when the SfB/Lync system was connected to other PBXs (e.g. Avaya) via SIP trunk and retargeted the re-invites for announcement	8.9.5009.0	2017-01-27
RI-010742	Recording - Lync/SfB	After a network issue, the Verba Front-End Filter Service was not able to properly identify the connection status and tried to send SIP messages to the Verba Proxy Service while the connection was not active. This resulted in increased SIP queue size and slower call setup. Keep-Alive mechanism and connection failover are improved in the Verba Front-End Call Filter Service.	8.9.5031.0	2017-05-22
RI-010743	Recording - Lync/SfB	Meta information was updated with wrong information for SfB/Lync calls in case of certain character patterns in the conversation subject. New configurations added to the Verba Passive Recorder Service and the Verba Media Collector & Proxy Service to explicitly enable or disable SfB/Lync contact center integrations.	8.9.5031.0	2017-05-22
RI-012602	Recording - Lync/SfB	The Verba SfB/Lync IM Recorder Service inadvertently closed the ongoing voice/video conversation part of the conference call in the database (media files were not affected) when there was a SfB/Lync IM Recorder failover during the conference.	8.9.5064.0	2017-11-03
RI-012671	Recording - Lync/SfB	Streams using TCP over the Lync/SfB Edge server might not be processed properly in rare cases which led to packet loss in recording which is critical for RDP and file transfer recording and affected the quality of the voice recordings	8.9.5045.0	2017-08-02
RI-010765	Recording - Lync/SfB IM	Invalid CDR XMLs were created for SfB/Lync recordings which caused storage upload policy failure	8.9.5026.0	2017-03-27
RI-010824	Recording - Lync/SfB IM	The Verba SfB/Lync IM Filter Service was not able to connect to the Verba SfB/Lync IM Recorder Service due to TLS 1.2 enforcement issue	8.9.5036.0	2017-06-23
RI-012613	Recording - Lync/SfB IM	Instant messages sent by a Web Client with Sfb Web Component (noticed at 6.0.9319.272) did not get recorded/captured	8.9.5061.0	2017-10-26
RI-009676	Recording - Avaya	When a call was ringing out and put on hold then resumed, the CDR information was missing the other party number	8.9.4989.0	2016-12-21
RI-010596	Recording - Avaya	Avaya ServerConnectionDown events were triggering complete re-initialization, even if it was not necessary	8.9.5012.0	2017-02-14
RI-010192	Recording - Unified Call Recorder	SIPREC: video call recording was not working properly	8.9.4983.0	2016-08-26
RI-010607	Recording - Unified Call Recorder	Shared recorder/remote Verba related SQL files are now written to the right folder	8.9.5010.0	2017-02-06
RI-009688	Recording - Speakerbus	Speakerbus 5th channel address was not parsed properly in heartbeat messages, recording was lost for the 5th channel in case of recovery mode	8.9.4987.0	2016-12-19
RI-009850	Recording - Desktop	Primary screen might not be identified properly, and instead of the secondary or both were included in agent view/real-time monitoring	8.9.4983.0	2016-11-22
RI-010455	Recording - Desktop	Capture agent now tries to reconnect in case of recorder connection failure before considering failed connection (and so stopping screen recording)	8.9.4995.0	2017-01-11
RI-010470	Recording - Desktop	When the connection between the screen capturing agent and the recorder was lost, and screen capturing stopped, the separate conversation entry in the database had invalid end time value	8.9.4994.0	2017-01-09
RI-010513	Recording - Desktop	When the connection between the screen capturing agent and the recorder was lost, the multiplexer generated invalid filename for the multiplexed file	8.9.4997.0	2017-01-16
RI-010514	Recording - Desktop	Screen recording was triggered not just by voice/video but file and application/screen share recording sessions as well	8.9.4997.0	2017-01-16
RI-012790	Recording - Desktop	If screen capturing was paused by the user and before the call-end it was not resumed then the state was held for the next call as well and recording was started in paused state	8.9.5074.0	2017-12-12
RI-010821	Recording - SIPRec	ACME SIPREC: no media received if SBC initiated the sessions with inactive streams then changed them active	8.9.5038.0	2017-06-27
RI-009685	UI - Web Interface	Agent View Scope permissions were in the wrong precedence order ('On the phone' screen only, 'On the phone' and idle screens)	8.9.4987.0	2016-12-19
RI-009729	UI - Web Interface	"Number of wrong logins" were not reset after a successful login	8.9.4986.0	2016-12-10
RI-009731	UI - Web Interface	Publishing Server users were unable to log in to the Publishing Server	8.9.4986.0	2016-12-10
RI-009736	UI - Web Interface	Filtering for Custom User Attributes did not work on Users List screen	8.9.4985.0	2016-12-09
RI-009752	UI - Web Interface	Name and Auto-Approve filters did not work on Workflows List	8.9.4984.0	2016-12-07
RI-009757	UI - Web Interface	New Case with Legal Hold enabled could not be created	8.9.4984.0	2016-12-07
RI-009765	UI - Web Interface	Download did not work on View Shared Items screen	8.9.4983.0	2016-12-06
RI-009847	UI - Web Interface	Shared Items screen filters did not work	8.9.4983.0	2016-11-23
RI-009854	UI - Web Interface	Agent View: Improved handling of desktop agent registration. When the desktop agent is registering again then the web application is not clearing the current image store for the agent.	8.9.4983.0	2016-11-22
RI-009940	UI - Web Interface	Password change did not work when "Passwords History Count" was set to a value greater than zero	8.9.4983.0	2016-11-02
RI-009971	UI - Web Interface	In a Multi-Tenant Environment, Database Purging worked on the root tenant only	8.9.4983.0	2016-10-25
RI-010030	UI - Web Interface	Storage Target and Verba Server usage charts did not work with IE	8.9.4983.0	2016-10-14
RI-010129	UI - Web Interface	When the user tried to create a Role with a name that was already used by another Role, an error page was shown	8.9.4983.0	2016-09-21
RI-010451	UI - Web Interface	Viewer/Player disappeared after manually transcoding a recording sfB/Lync screen/application share recording (RDP) to MP4	8.9.4996.0	2017-01-12
RI-010462	UI - Web Interface	Active Directory synchronization error was not available on the web interface when some users were successfully synchronized	8.9.4995.0	2017-01-11
RI-010471	UI - Web Interface	On the Communication Policy details screen, if one clicked very fast on the checkbox to select a modality (turn on blocking) and then unselect it, then the selection disappeared	8.9.4994.0	2017-01-09
RI-010472	UI - Web Interface	The QM icon appeared on the search interface (to add a conversation to a project) even if the customer did not have QM licenses	8.9.4994.0	2017-01-08
RI-010474	UI - Web Interface	In case of error in Verba Viewer/Player, the whole page had to be refreshed	8.9.4994.0	2017-01-08
RI-010531	UI - Web Interface	List filter disappeared on refresh on the Ongoing Conversations page	8.9.4997.0	2017-01-12
RI-010559	UI - Web Interface	Agent View idle screens were displayed when Group or Grid size setting were changed	8.9.5017.0	2017-03-02
RI-010561	UI - Web Interface	Changing the playback speed did not work after pause in Internet Explorer	8.9.5017.0	2017-03-02
RI-010605	UI - Web Interface	The application generated duplicate Playback events due to a Chrome browser bug	8.9.5010.0	2017-02-07
RI-010624	UI - Web Interface	An error occurred when a non-supervisor user tried to filter for Conversation Identifier	8.9.5009.0	2017-01-27
RI-010627	UI - Web Interface	Silent Monitoring did not work without play permission	8.9.5007.0	2017-01-26
RI-010730	UI - Web Interface	Apply extension configuration was not triggered automatically after a new Verba Announcement Server registration	8.9.5022.0	2017-03-16
RI-010755	UI - Web Interface	Group Membership administration sometimes did not work because a SQL Server bug (DATETIME values cannot be filtered with an exact time)	8.9.5029.0	2017-04-07
RI-010760	UI - Web Interface	Users without download permission (but with play) were able to download conversations with the multiple selection feature.	8.9.5028.0	2017-04-03
RI-010769	UI - Web Interface	Location change history always showed 0 items when was opened from the location details screen "View Change History"	8.9.5025.0	2017-03-24
RI-010806	UI - Web Interface	Two Active Directory synchronization profiles could start simultaneously in case of SQL connection issues and could invalidate users	8.9.5042.0	2017-07-10
RI-010828	UI - Web Interface	If the user had Preview Conversation right but did not have Download right, then the user cannot playback at all	8.9.5035.0	2017-06-16
RI-010830	UI - Web Interface	When a user data contained a newline character, the CSV user export created an invalid CSV file	8.9.5035.0	2017-06-12
RI-010843	UI - Web Interface	Query description for Search audit log entries for boolean values generated an invalid XHTML	8.9.5032.0	2017-05-26
RI-012572	UI - Web Interface	Checkboxes were disabled on the Conversation Export page when the target was SFTP	8.9.5072.0	2017-11-30
RI-012603	UI - Web Interface	New Bulk User Update could not be saved when some update fields were configured	8.9.5064.0	2017-11-03
RI-012604	UI - Web Interface	On-Demand Call Buffer paging did not work properly, the page is now integrated into the main Search screen	8.9.5064.0	2017-11-03
RI-012634	UI - Web Interface	In Multi-Tenant mode, the Server List always showed servers in the reference environment (0000)	8.9.5057.0	2017-09-17
RI-012641	UI - Web Interface	Storage Target administration did not work properly (throw JavaScript error)	8.9.5055.0	2017-09-11
RI-012648	UI - Web Interface	Multi-Tenant Public IP min/max validation did not work on the Extension detail screen	8.9.5053.0	2017-09-04
RI-009680	UI - Reporting	CDR Reconciliation Summary and Users CDR Reconciliation Summary reports were showing incorrect data when there were extensions not assigned to users	8.9.4989.0	2016-12-21
RI-009703	UI - Reporting	Users CDR Reconciliation Summary report was showing months in wrong order	8.9.4987.0	2016-12-16
RI-009800	UI - Reporting	Reports were showing incorrect direction values for the new directions	8.9.4983.0	2016-11-30
RI-009839	UI - Reporting	Reporting did not work when "Past" or "Previous" text inputs did not contain a valid number	8.9.4983.0	2016-11-24
RI-009931	UI - Reporting	False email sending failures were displayed on the reporting page when there were previous errors	8.9.4983.0	2016-11-03
RI-009978	UI - Reporting	Not Recorded and Incorrect Conversation Details report did not show calls with End Cause is Unobtainable	8.9.4983.0	2016-10-25
RI-010121	UI - Reporting	Scorecard Calibration Details report did not work when text fields were added to scorecards	8.9.4983.0	2016-09-23
RI-010478	UI - Reporting	Simultaneous Calls Trend report did not work	8.9.4994.0	2017-01-07
RI-010507	UI - Reporting	Ethical wall report issues resolved: - No data displayed in the Content Policy Summary report - Content Policy Details report did not show which communication and content policies were fired - Session Blocking Summary report showed incorrect information on the chart - Users Content Policy Summary report did not show all of the users and showed incorrect data - Users Session Blocking Summary report showed incorrect information on the chart	8.9.4997.0	2017-01-16
RI-010552	UI - Reporting	An error in the direction handling script caused infinite loop then an exception	8.9.5018.0	2017-03-07
RI-010578	UI - Reporting	Investigator group permission was missing in the Users Roles Permissions and Groups Report	8.9.5015.0	2017-03-01
RI-010579	UI - Reporting	Certain fields were split and truncated over a certain size depending on the available length of the fields	8.9.5015.0	2017-02-28
RI-010632	UI - Reporting	Agents Evaluation Details report did not show text and numeric questions	8.9.5007.0	2017-01-26
RI-010650	UI - Reporting	Agents Call Activity Summary report failed when the call end time field was set to 1900-01-01 due to recording error	8.9.5003.0	2017-01-19
RI-012680	UI - Reporting	Not Recorded and Incorrect Conversations Details report fixes: - missing property files caused empty lines in the report - SQL error when media length field was 0 - incorrect data was shown due to changes in the database fields	8.9.5045.0	2017-07-31
RI-009949	Solution - Ethical Wall	The system was unable to subscribe to events in case of CUPS 9.x	8.9.4983.0	2016-10-27
RI-010382	Solution - Ethical Wall	Content Filter for File was using OR logic between the filename regexp match condition and the allowed maximum file condition, now it uses AND operator. OR logic can be achieved by creating multiple content filters.	8.9.4944.0	2016-09-12
RI-010750	Solution - Ethical Wall	Communication Policies were not applied automatically after Active Directory synchronization	8.9.5031.0	2017-04-21
RI-012632	Solution - Ethical Wall	Communication Policies: the system did not check if at least one participant or "Everyone" was selected for "Participant A" and "Participant B"	8.9.5058.0	2017-09-25
RI-012705	Solution - Ethical Wall	Participants containing special characters were not handled properly, causing errors in rule processing	8.9.5044.0	2017-11-27
RI-012718	Solution - Ethical Wall	Only the first 3rd party notification was sent when multiple values were defined	8.9.5044.0	2017-10-12
RI-009918	Solution - Quality Management	# of calls displayed the wrong number in the QM module	8.9.4983.0	2016-11-08
RI-010548	Solution - Quality Management	QA scores counted text fields too if they contained numbers	8.9.5019.0	2017-03-08
RI-010566	Solution - Quality Management	Quality Management / Show Evaluations page was displaying evaluations which were not assigned to the evaluator	8.9.5016.0	2017-03-01
RI-010586	Solution - Quality Management	QM project update did not work after the project was started	8.9.5014.0	2017-02-27
RI-012612	Solution - Speech Analytics	Delete Phonetic Index policy was not working	8.9.5061.0	2017-10-27
RI-010587	Platform - Announcement	Incoming SfB/Lync announcement did not support the call direction pattern	8.9.5014.0	2017-02-27
RI-010610	Platform - Announcement	Announcement service might invite participants to an IM conference which is not yet setup completely. It caused unwanted errors in SfB/Lync reports, there was no impact on user experience.	8.9.5010.0	2017-02-02
RI-010841	Platform - Announcement	Using the Cisco inbound announcement, when a CURRI request arrived for a non-configured extension number, the system did not send a response to the CUCM	8.9.5032.0	2017-06-06
RI-012600	Platform - Announcement	The SfB/Lync Announcement Service ignored the maintenance mode	8.9.5064.0	2017-11-07
RI-012619	Platform - Announcement	Lync/SfB announcement service crashed randomly after playing announcements for inbound or outbound peer-to-peer calls	8.9.5059.0	2017-10-05
RI-009924	Platform - API	NullPointerException was thrown when SearchCalls API call was used without a user	8.9.4983.0	2016-11-04
RI-009925	Platform - API	HTTP Business API's HTML and JSON formats did not work properly when additional information had to be returned (metadata, instant messages, etc.)	8.9.4983.0	2016-11-04
RI-009926	Platform - API	meta_relation parameter did not work in GWT Direct Call Search and HTTP Business API	8.9.4983.0	2016-11-04
RI-009927	Platform - API	Error was thrown when multiple metadata filters were specified in GWT Direct Call Search and HTTP Business API	8.9.4983.0	2016-11-04
RI-010209	Platform - API	Metadata field's relation combo box was not selected properly when the user used the Direct Search URL feature with meta field values.	8.9.4983.0	2016-08-22
RI-010749	Platform - API	Newlines were not escaped properly in the HTTP Business API JSON response	8.9.5031.0	2017-05-03
RI-012597	Platform - API	AddMarker API call "start" and "end" mode did not work	8.9.5065.0	2017-11-08
RI-012620	Platform - API	Search Calls API did not work with metadata filters	8.9.5059.0	2017-10-05
RI-012584	Platform - Configuration	Encrypted database connection could not be configured for the Web Application	8.9.5067.0	2017-11-23
RI-012588	Platform - Configuration	Configuration settings longer than 1024 (in case of multiple values) / 8000 (in case of single values) could not be stored	8.9.5067.0	2017-11-20
RI-010259	Platform - Database	SQL Server multi-subnet failover setting was not applied properly using the ODBC 13.1 driver	8.9.4980.0	2016-11-30
RI-010249	Platform - Media Processing	Bad voice quality due to Silk decoding issue during silent monitoring and video call playback (recording was not affected)	8.9.4983.0	2016-12-07
RI-010585	Platform - Media Processing	MP4 multiplexing did not work for video calls longer than 15 minutes	8.9.5014.0	2017-02-27
RI-010860	Platform - Media Processing	VMF playback did not work for specific resolutions	8.9.5031.0	2017-06-26
RI-012660	Platform - Media Processing	If a video call did not contain video or there was a big audio or video gap, MP4 transcoding stalled	8.9.5048.0	2017-08-10
RI-010516	Platform - Monitoring	The system monitor service couldn't refresh the SfB/Lync Announcement Service counters	8.9.4997.0	2017-01-16
RI-010522	Platform - Monitoring	The Verba SfB/Lync Call Filter, the Verba SfB/Lync IM Filter and the Verba SfB/Lync Communication Policy services were using incorrect alert types in case of connectivity issues	8.9.4997.0	2017-01-13
RI-010818	Platform - Monitoring	Alerts longer than 4000 characters could not be inserted into the database	8.9.5040.0	2017-06-28
RI-009710	Platform - Storage Management	Video files were kept and the modality of the recording showed video when transcoding video recordings to audio recordings	8.9.4987.0	2016-12-14
RI-009717	Platform - Storage Management	Background task total counter was maximized at 1000 (batch size) showing inaccurate status information	8.9.4986.0	2016-12-12
RI-009720	Platform - Storage Management	WORM storage target cache for playback was not properly updated on configuration changes and required service restart to take the new settings into account	8.9.4986.0	2016-12-12
RI-009748	Platform - Storage Management	Recordings without media file were not handled properly and generated alerts and error log entries	8.9.4984.0	2016-12-08
RI-009801	Platform - Storage Management	Issue with directory listing for network folders (SMB) might cause significant delay in file operations	8.9.4983.0	2016-11-30
RI-009805	Platform - Storage Management	Storage Management service crashed when recordings without media files were in the WORM cache	8.9.4983.0	2016-11-30
RI-009808	Platform - Storage Management	Transcoding process could not find the related voice call for application/screen share recording when the not recorded party initiated the voice session and the recorded party started the share session (or vice versa)	8.9.4983.0	2016-11-29
RI-010251	Platform - Storage Management	When there are multiple CA certificates in the Windows Certificate Store, the certificates used by the system were only validated against the first matching CA certificate and this might cause that the certificate was considered invalid	8.9.4983.0	2016-12-05
RI-010489	Platform - Storage Management	Transcoding of SfB/Lync screen/application share recordings (RDP) did not work when encryption was enabled	8.9.4994.0	2017-01-06
RI-010576	Platform - Storage Management	Storage Management service might crash if RDP based application share transcoding session is terminated prematurely (because of error during processing or application exit)	8.9.5015.0	2017-03-01
RI-010577	Platform - Storage Management	If preceding transcoding policy processing fails for an application share conversation, due to waiting for voice part, the current policy is still processed	8.9.5015.0	2017-03-01
RI-010584	Platform - Storage Management	When a video transcoding job is canceled (service stop), the service closed the transcoding as a successful job	8.9.5014.0	2017-02-27
RI-010606	Platform - Storage Management	The increase retention time storage policy did not update the retention time property in the Verba database accordingly (the field on the storage platform was updated properly)	8.9.5010.0	2017-02-06
RI-010739	Platform - Storage Management	Upload policy did not work when the source and destination was EMC Centera, O365 Compliance Archive or SMTP.	8.9.5031.0	2017-05-24
RI-010783	Platform - Storage Management	In some rare cases, encryption failed and the upload process was not able to upload the recordings	8.9.5023.0	2017-04-21
RI-010799	Platform - Storage Management	The increase retention time policy did not update the retention period filed in the database in case of archived conversations	8.9.5043.0	2017-07-12
RI-010804	Platform - Storage Management	During the execution of the storage policies, the service did not properly recognize the result of the operation which led to inconsistency in the database. Reported retention policies affected by the issue: Move, Upload.	8.9.5042.0	2017-07-12
RI-010807	Platform - Storage Management	Playback and export did not work for conversations retrieved from EMC Centera	8.9.5042.0	2017-07-05
RI-012571	Platform - Storage Management	Export to Hitachi Content Platform, EMC Centera, IBM TSM, Amazon S3, Azure Storage, EMC ECS did not follow the YYYY/MM/DD folder structure	8.9.5072.0	2017-11-30
RI-012580	Platform - Storage Management	Export from EMC Centera did not export metadata XML files	8.9.5068.0	2017-11-28
RI-012606	Platform - Storage Management	Hitachi Content Platform upload failed with "Upload from/to the same location is not allowed" error message	8.9.5063.0	2017-11-03
RI-012615	Platform - Storage Management	IM export did not follow the YYYY/MM/DD folder structure	8.9.5061.0	2017-10-26
RI-012625	Platform - Storage Management	Encrypt and Sign policy: if the files have not yet been uploaded and the policy run on these conversations then despite the missing files the processing was considered successful	8.9.5058.0	2017-09-28
RI-012679	Installer - Servers	SQL script execution failed during installation due to timeout	8.9.5045.0	2017-08-01
RI-010545	Platform - CDR and Archived Content Import	Certain fields were not properly truncated during the CDR reconciliation process, led to SQL error	8.9.5019.0	2017-03-08

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