Verba 9.0 Release Notes (build 9.0.2.5398)

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Verba 9.0 Release Notes (build 9.0.2.5398)

 
This document lists new features and fixes released in Verba 9.0 Release Notes (build 9.0.2.5398).

Release Date2017-10-06
PDFDownload
Previous8.9 (build 8.9.5075.0)
Next9.1 (build 9.1.3.5517)

Updates

Since the release of this major version, the following updates were released:
9.1 (build 9.1.3.5517)
9.2 (build 9.2.4.5627)
9.3 (build 9.3.7.5736)
9.4 (build 9.4.9.5892)
9.5 (build 9.5.13.6058)
9.6 (build 9.6.15.6904)

Release highlights

ID
Component
Description
RI-011002UI - Web Interface
New player/viewer design with full-size and vector based waveform, resizable panels, enhanced usability
RI-011783Solution - Ethical Wall
Lync/SfB contact list blocking feature which can prohibit a user to add a blocked contact to the address book or to retrieve/list blocked contacts from the central directory
RI-011156Solution - Speech Analytics
Speech transcription feature to allow speech-to-text conversation for multiple languages with full-text search and transcription playback capabilities
RI-011800Platform - Announcement
New Cisco recording announcement service supporting both inbound (existing capability) and outbound call scenarios using External Call Control Profiles and CURRI
RI-011447Platform - Storage Management
Central data retention and processing policies (move, archive, delete, transcode, voice quality check, etc.) can now be executed on multiple servers simultaneously providing better scalability and high availability
RI-011112Platform - Import
CyberTwice eRecorder HD recorded conversation import integration, a new type of storage target is also available to provide media playback/download capabilities when the media file is not imported
RI-011122Platform - Import
Symphony integration to allow importing Symphony instant messaging conversations and file transfers using the EML file format
RI-011394Platform - Import
Cloud9 C9 Trader integration to allow importing recorded conversations sent by the soft-turrets
RI-012118Platform - Import
RingCentral integration to allow importing recorded conversations from the RingCentral cloud platform

Known Critical Issues

ID
First Affected
Status
Description
KI-00457.0
(7.0.4314.0)
Resolved in 9.0.2.5381
Summary
In case an invalid regular expression is used for internal number patterns, calls are not recorded.

Am I affected?
All version 7.x or later recording deployments where the Verba Passive Recorder Service, the Verba Media Collector and Proxy Service and the Verba Unified Call Recorder Service are used for recording could be affected.

Impact
Calls are not recorded by the related service when an invalid regular expression is applied for one of the following settings: - Passive Recorder \ Basics \ Internal Number Pattern - Media Collector and Proxy \ General \ Internal Domain, Numbers Pattern - Unified Call Recorder \ Recording Providers \ General \ Internal Domain, Numbers Pattern The system uses these configuration settings to identify the direction of recorded calls. The affected services do not raise an alarm, except the Verba Unified Call Recorder Service which will send a CallProcessing alert.

Workaround
Remove any invalid regular expressions from the following configuration settings: - Passive Recorder \ Basics \ Internal Number Pattern - Media Collector and Proxy \ General \ Internal Domain, Numbers Pattern - Unified Call Recorder \ Recording Providers \ General \ Internal Domain, Numbers Pattern An online regexp validator is available to verify regexp patterns at https://demo.verba.com/verba/test/regex.jsp Enter the regexp value in the input box, then press the Test button to verify the expression.
KI-00587.0
(7.0.4314.0)
Resolved in 9.6.0.5944
Summary
Certain calls between Skype for Business and Teams or Azure VoiceMail cannot be recorded

Am I affected?
All Sykpe for Business recording installations are affected where the recorded users can call Teams users or place voicemail messages in Azure VoiceMail.

Impact
Certain Skype for Business calls cannot be recorded when a recorded Skype for Business user is calling a Teams user and one of the participants is outside of the corporate network, or a recorded Skype for Business user is placing an Azure VoiceMail message. This limitation is caused by the new call setup procedure, and specifically in ICE negotiation, introduced in Teams and Azure VoiceMail, which prevents the recording system to redirect and force the calls to the Skype for Business Edge Server where the Media collector can fork the related media streams. Since the system is not able to capture the media streams related to these calls, these calls are not recorded. No alerts are raised unless CDR reconciliation is enabled.

Workaround
Currently there is no workaround other than disabling Teams or Azure VM calling entirely for the recorded users. We are actively working on implementing a new solution which extends the capabilities of the Proxy Server to be able to relay these type of calls too. It requires a major change in the architecture by allowing the Proxy Server to relay calls with external participants through a public interface. It also means that that calls which are currently routed through the Skype for Business Edge Server and forked by the Media Collector Service will be routed through the Proxy Servers that same way as calls with internal or PSTN participants. We are currently targeting July 2020 with the enhanced version of the Proxy Server.
KI-00368.9
(8.9.5008.0)
Resolved in 9.0.0.5229
Summary
In case a large number (hundreds) of concurrent conference calls are active or there is a large number of participants (100+) in a single conference call, the SIP message queue on the SfB Front-End Server can significantly increase. This causes delays in call setup and other aspects of call control actions. As a result, users may experience a slow or unresponsive UI. The root cause of the issue is the Verba Lync/SfB Call Filter Service, running on the SfB FE Servers, which is not able to process the large number of SIP NOTIFY and BE-NOTIFY CONFERENCE messages in a timely manner.

Am I affected?
All version 8.9 or later Lync/SfB recording deployment using proxy based recording is affected. However, Mediation or AVMCU based recording deployments are not affected.

Impact
- Due to the large number of SIP BE-NOTIFY and NOTIFY MESSAGES, the Verba Lync/SfB Call Filter Service spends an increased amount of time with processing, causing an increase in the SIP message queues on the FE Servers, which can cause a delay in call setups and other call control actions. - As a result, users may experience a slow or unresponsive UI.

Workaround
Until the issue is permanently resolved, the following temporary workaround is available: The AM script file for the Verba Lync/SfB Call Filter Service needs to be replaced to disable SIP NOTIFY/BE-NOTIFY CONFERENCE message processing in Verba. As a result, the above issue will be fixed, but the Verba system will no longer store conference participant information.

Critical Fixes

ID
Component
Description
Fixed in
Date
RI-012519Recording - Passive
In case an invalid regular expression is used for internal number patterns, calls are not recorded. All version 7.x or later recording deployments where the Verba Passive Recorder Service, the Verba Media Collector and Proxy Service and the Verba Unified Call Recorder Service are used for recording could be affected. Workaround Remove any invalid regular expressions from the following configuration settings: - Passive Recorder \ Basics \ Internal Number Pattern - Media Collector and Proxy \ General \ Internal Domain, Numbers Pattern - Unified Call Recorder \ Recording Providers \ General \ Internal Domain, Numbers Pattern An online regexp validator is available to verify regexp patterns at https://demo.verba.com/verba/test/regex.jsp Enter the regexp value in the input box, then press the Test button to verify the expression.

Impact
Calls are not recorded by the related service when an invalid regular expression is applied for one of the following settings: - Passive Recorder \ Basics \ Internal Number Pattern - Media Collector and Proxy \ General \ Internal Domain, Numbers Pattern - Unified Call Recorder \ Recording Providers \ General \ Internal Domain, Numbers Pattern The system uses these configuration settings to identify the direction of recorded calls. The affected services do not raise an alarm, except the Verba Unified Call Recorder Service which will send a CallProcessing alert.
9.0.2.53812017-11-24
RI-011045Recording - Lync/SfB
In case a large number (hundreds) of concurrent conference calls are active or there is a large number of participants (100+) in a single conference call, the SIP message queue on the SfB Front-End Server can significantly increase. This causes delays in call setup and other aspects of call control actions. As a result, users may experience a slow or unresponsive UI. The root cause of the issue is the Verba Lync/SfB Call Filter Service, running on the SfB FE Servers, which is not able to process the large number of SIP NOTIFY and BE-NOTIFY CONFERENCE messages in a timely manner.

Impact
- All version 8.9 or later Lync/SfB recording deployment using proxy based recording is affected. - However, Mediation or AVMCU based recording deployments are not affected. - Due to the large number of SIP BE-NOTIFY and NOTIFY MESSAGES, the Verba Lync/SfB Call Filter Service spends an increased amount of time with processing, causing an increase in the SIP message queues on the FE Servers, which can cause a delay in call setups and other call control actions. - As a result, users may experience a slow or unresponsive UI.
9.0.0.52292017-08-01
RI-012970Recording - Lync/SfB IM
Lync / Skype for Business IM conversations might not be recorded after recording and processing 10,000 RTF based messages. All Lync / Skype for Business IM recording deployments are affected. This issue affects IM conversations which are using the RTF format. Lync 2013 or newer desktop clients are using the RTF format for P2P IM conversation when both participants are using a desktop client. Conferences, mobile, and consumer Skype conversations are not affected by this issue. Workaround The RTF message format can be disabled by a client policy, for more information see https://docs.microsoft.com/en-us/powershell/module/skype/set-csclientpolicy, DisableRTFIM

Impact
- When the instant message is transmitted using the RTF format, the Verba Lync / SfB IM Filter application (on the FE servers) can use all available Window handles due to the improper deallocation of the RTF parser. - The service stops processing RTF based instant messages after approx. 10,000 RTF messages (after all Windows handles are consumed) - No alert or notification sent when the issue occurs
9.0.2.53982018-01-01
If you are using the effected components, we recommend a software update.

Feature Improvements

ID
Component
Description
Added in
Date
RI-010877Security
Installer security enhancements: - Server certificate and Web Application SSL certificate selection options (from WCS or generate self-signed) - configure credentials for Verba Administrator and Verba API user accounts - strong password rules, no default passwords
9.0.0.52292017-08-28
RI-011890Security
OpenSSL library is updated to the latest v1.0.2l
9.0.0.52292017-08-04
RI-011101Recording - Proxy
New SIP domains exception list implemented for not relaying calls belonging to these SIP domains
9.0.0.52292017-07-25
RI-011396Recording - Proxy
Enhanced routing rules can be defined for the SIP proxy, routing rules can be based on source IP address, source URI, destination URI
9.0.0.52292017-05-18
RI-011582Recording - Proxy
Multiple SIP listener ports can be specified for the SIP proxy component to allow more advanced routing configuration in CUCM
9.0.0.52292017-03-31
RI-011614Recording - Cisco
Support for shared server configurations using Cisco network based recording
9.0.0.52292017-03-20
RI-012367Recording - Cisco IM
Cisco IM&P multi-cluster support added for IM capturing
9.0.0.53462017-10-18
RI-010995Recording - Lync/SfB
SfB conference hosts can now be identified in conference participant information
9.0.0.52292017-08-09
RI-011590Recording - Lync/SfB
SfB/Lync Call Filter service is able to restore the original transferor if an inbound PSTN call is transferred to another recorded extension with inbound announcement
9.0.0.52292017-03-29
RI-011228Recording - Unified Call Recorder
Support for Huawei UC platforms using the dial-in recorder based integration
9.0.0.52292017-06-29
RI-011248Recording - Unified Call Recorder
Tango Networks Mobile Recording integration
9.0.0.52292017-06-23
RI-011178Recording - Dial-in
SRTP and TLS support for the dial-in recorder
9.0.0.52292017-07-13
RI-011217Recording - Radio
New radio platform integration: Zenitel AlphaCom SIP recording
9.0.0.52292017-07-06
RI-010904UI - Web Interface
Search hit highlight for instant messaging conversations and speech transcriptions to show search hits with contextual information
9.0.0.52292017-08-21
RI-011040UI - Web Interface
New user location field to store the geographical location of the user, can be automatically populated through Active Directory synchronization
9.0.0.52292017-08-01
RI-011054UI - Web Interface
Data management events are listed under Conversation Audit Log on the Conversation Detail screen
9.0.0.52292017-07-31
RI-011059UI - Web Interface
New login/authentication option by providing Active Directory credentials, new permission: Windows Login and Password Authentication Enabled
9.0.0.52292017-07-30
RI-011117UI - Web Interface
Phone number/address masking capability to hide sensitive information, such as customer phone numbers, on the search screen
9.0.0.52292017-07-23
RI-011200UI - Web Interface
Timezone of date/time metadata is configurable for conversation export
9.0.0.52292017-07-10
RI-011305UI - Web Interface
Observer Group and Observer User added to the Active Directory synchronization, Bulk User Update and Bulk User Import features
9.0.0.52292017-06-13
RI-011321UI - Web Interface
Ability to define the validity period for label sharing and override the “Unable to Access Conversations Older than”' permission
9.0.0.52292017-06-07
RI-011338UI - Web Interface
Awareness notification on the number of affected records for data management policies (e.g. deletion)
9.0.0.52292017-06-02
RI-011432UI - Web Interface
Updated chart library with HTML5/Javascript chart support, Adobe Flash is no longer required
9.0.0.52292017-05-05
RI-011450UI - Web Interface
Ability to add up to 10 custom user fields (previously it was 5)
9.0.0.52292017-05-03
RI-011492UI - Web Interface
Group logo feature is removed from the user interface and from reporting
9.0.0.52292017-04-25
RI-011596UI - Web Interface
Verba servers can be deactivated to disable features such as applying recording rules, configuration, etc.
9.0.0.52292017-03-24
RI-011648UI - Web Interface
Start DateTime and End DateTime columns GMT variants added to the search list layout displaying timezone for the date/time columns when exporting the search results to xls/csv/pdf
9.0.0.52292017-03-09
RI-012035UI - Web Interface
New menu structure to reflect recent changes and provide better usability with simpler and cleaner structure
9.0.0.52292017-09-04
RI-012117UI - Web Interface
French and Russian language support added
9.0.0.52292017-09-05
RI-012152UI - Web Interface
Audit Log report displays conversation export filter criteria
9.0.0.53102017-09-05
RI-012273UI - Web Interface
Server configuration tasks are executed simultaneously, instead of serial processing to speed up configuration updates
9.0.0.53352017-09-25
RI-012422UI - Web Interface
On-Demand Conversations Buffer page is now using the standard search page
9.0.0.53602017-11-01
RI-012438UI - Web Interface
"Older Than" filter added to the Conversation Export page
9.0.1.53642017-11-08
RI-012743UI - Web Interface
Advanced Search: The following fields will support "Defined" and "Undefined" operators from now on: Storage Folder, Encryption, Signature, Forward Reason
9.0.2.53862017-11-29
RI-010914UI - Reporting
New Users Speech Transcript Details report showing the speech-to-text transcription for conversations
9.0.0.52292017-08-21
RI-011441UI - Reporting
New Agents Scoring Classifications report showing scorecard classification summary information grouped by agents and projects
9.0.0.52292017-05-04
RI-012030UI - Reporting
New Extension Configuration report to show extension configuration changes historically and help to detect configuration issues
9.0.0.52292017-09-04
RI-012032UI - Reporting
New Roles, Permissions and Users report showing permission configuration for roles with listing users with the given role
9.0.0.52292017-09-04
RI-012033UI - Reporting
New Disposal Log and Disposal Log by User Location reports showing summary information for deleted conversations, requires disposal log collection enabled
9.0.0.52292017-09-04
RI-011211Solution - Quality Management
New N/A option for multiple choice questions, allowing to select an answer, which does not affect the score value
9.0.0.52292017-07-07
RI-011299Solution - Quality Management
Scorecards can be exported to and downloaded in PDF format on the scoring screen
9.0.0.52292017-06-14
RI-011436Solution - Quality Management
Invalidated agents are listed at the end of the list and marked with (*) when creating a project
9.0.0.52292017-05-05
RI-011060Platform - Announcement
SfB/Lync announcement service can forward calls to a configurable destination when the called party is offline/not available/busy in case of inbound announcement scenarios
9.0.0.52292017-07-30
RI-012409Platform - Announcement
The SfB/Lync Announcement Service can selectively turn off the notification for team calls. If the original callee is not recorded then there won't be an announcement during the call even if someone is recorded from the callee's group. This feature is turned off by default.
9.0.0.53602017-10-26
RI-010795Platform - API
HTTP Business API: Search call API now supports multiple "anynum", "anyname" parameters
9.0.0.52292017-07-17
RI-010941Platform - API
New HTTP Business API call: GetLocations to retrieve the list of Verba servers
9.0.0.52292017-08-16
RI-012458Platform - API
Secondary option added to the Search Calls API (new parameter: secondary=1)
9.0.2.53862017-11-22
RI-011107Platform - Configuration
Merge capability for Active Directory synchronization profiles allowing a single user to be synced via multiple profiles by merging/combining the configuration (extensions, groups, roles) from each matching profile
9.0.0.52292017-07-25
RI-011604Platform - Configuration
The system now uses Fully Qualified Domain Name (FQDN) instead of NetBios name for server identification, existing server configurations are not updated for backward compatibility
9.0.0.52292017-03-21
RI-011927Platform - Configuration
Data source configuration allowing to select one or more Recorded Platforms and/or Import Sources for recorded extensions/addresses, so that certain numbers/addresses are recorded only on selected platforms
9.0.0.52292017-05-30
RI-011696Platform - Database
Azure SQL support to allow using the Microsoft Azure SQL service, instead of the Microsoft SQL Server
9.0.0.52292017-02-24
RI-011699Platform - Database
Optimized storage format for instant message conversations in the database to reduce storage requirements
9.0.0.52292017-02-23
RI-011328Platform - Media Processing
MP3 audio and MP4 video decoding support to allow importing files in these formats
9.0.0.52292017-06-07
RI-012522Platform - Media Processing
New audio/voice codec file formats available for recorders: - PCM A-Law 8KHz - PCM U-Law 8KHz - MSADPCM 8KHz - Speex 8KHz - Speex VAD 8KHz
9.0.2.53822017-11-29
RI-011592Platform - Monitoring
Multiple SNMP trap targets can be defined to support redundant configurations where the system sends traps to all defined targets
9.0.0.52292017-03-27
RI-011908Platform - Monitoring
New Notification alert level, data management policies now send alerts with the new notification level for policy execution results
9.0.0.52292017-07-12
RI-011918Platform - Monitoring
Unique alert IDs and alert levels are now reflected in Windows Event Log entries
9.0.0.52292017-06-30
RI-011922Platform - Monitoring
Log masking capability to filter out sensitive information from service log files such as customer phone numbers
9.0.0.52292017-06-14
RI-010977Platform - Storage Management
New user based retention option which can override policy based retention period settings, the field can be populated through Active Directory synchronization
9.0.0.52292017-08-14
RI-011157Platform - Storage Management
Active Directory based authentication and authorization option for Hitachi Content Platform
9.0.0.52292017-07-17
RI-011253Platform - Storage Management
Disposal log which collects summary information for deleted conversations, disabled by default
9.0.0.52292017-06-22
RI-011331Platform - Storage Management
Transcoding related settings are no longer directly available under Speech Indexing policies, separate transcoding policies can be defined
9.0.0.52292017-06-05
RI-011990Platform - Storage Management
New storage target: Microsoft Azure Storage using the Azure Storage REST API (in addition to the existing SMB based integration)
9.0.0.52292017-03-03
RI-012083Platform - Storage Management
Transcription export capabilities: - [Transcription] placeholder for SMTP targets - VTR and native transcription file export for file based export targets
9.0.0.52292017-08-31
RI-012431Platform - Storage Management
Backward compatibility with Verba v7.x upload protocol
9.0.1.53622017-11-03
RI-011029Platform - Tools
New Powershell Deployment Toolkit cmdlets for certificate generation: New-VerbaCertificateRequest, New-VerbaSSLCertificate, New-VerbaCACertificate, New-VerbaServerCertificate
9.0.0.52292017-08-03
RI-011124Installer - Servers
New configuration option for AlwaysOn Multisubnet Failover and Failover Partner MSSQL features
9.0.0.52292017-07-21
RI-011601Installer - Servers
New version number format: major_version.minor_version.service_release_version.build_number (earlier service release versions were only reflected in build numbers)
9.0.0.52292017-03-21
RI-011688Installer - Servers
Deprecated services removed from the installer and configuration (transcoder, sorter, remote capture, legacy Cisco recorder, gateway recorder, legacy IP Trade recorder)
9.0.0.52292017-02-27
RI-012130Installer - Servers
New installer parameter SKIPREGISTRATIONCHECK, to skip the server registration check and force the server name registration format with the SERVERNAMEFORMAT parameter, where 0 = NETBIOS, 1 = FQDN
9.0.0.53102017-09-11
RI-012441Platform - CDR and Archived Content Import
Additional safeguards around handling SQL deadlocks better
9.0.0.53682017-11-10
RI-012549Platform - CDR and Archived Content Import
If Skype for Business QoE report is available then the RTP counters are now stored in the Verba database. QoE query has been optimized to run faster.
9.0.2.53882017-12-08
RI-010933Platform - Import
New data import framework to standardize and support existing and new import capabilities, new import source and import policy configurations
9.0.0.52292017-08-17
RI-011048Platform - Import
New service configuration settings for Cisco CDR reconciliation to filter based on specific Cisco CDR fields (e.g. device ID and IP)
9.0.0.52292017-08-01
RI-011126Platform - Import
New import source: Verba to allow importing recordings from other Verba systems using the new import service framework, web based import option is removed
9.0.0.52292017-07-20
RI-011381Platform - Import
New import sources: SfB/Lync and Cisco CDR to allow CDR import and reconciliation using the new import framework, previous server/service level configuration is removed
9.0.0.52292017-05-24

Fixes

ID
Component
Description
Fixed in
Date
RI-011400Recording - Passive
SCCP/H323 video calls: 1 sec phantom call leg can be recorded besides the actual call when video was recorded
9.0.0.52292017-05-15
RI-012329Recording - Proxy
In case of several (100s) large SIP NOTIFY messages (e.g. large contact list), the Proxy service did not respond in time causing Filter and Media Collector timeouts which led to increased SIP processing queues on the SfB/Lync Front-End servers. SIP NOTIFY message processing was enabled inadvertently in certain v8.9 builds only.
9.0.0.53352017-10-05
RI-012464Recording - Proxy
False alerts might be generated for Proxy - Recorder connections due to improper Keep Alive message handling in the proxy service in case of ungraceful termination of TCP connections
9.0.2.53862017-11-20
RI-012312Recording - Cisco
An application deadlock could occur in The Cisco JTAPI Service and SQL INSERTS could stop. A restart of the service was required to continue.
9.0.0.53352017-10-02
RI-012443Recording - Cisco
Using Cisco JTAPI controlled recording, the conversation was not displayed on the user interface after call transfer
9.0.1.53732017-11-20
RI-012465Recording - Cisco
Cisco JTAPI Controlled Recording "Start" record did not show the correct MAC Address after a transfer
9.0.2.53862017-11-20
RI-012544Recording - Cisco
Cisco JTAPI Service did not start using CUCM v7.x
9.0.2.53862017-11-30
RI-010879Recording - Cisco IM
Mobile Cisco Jabber app could not parse HTML based notification only plain text
9.0.0.52292017-08-28
RI-012146Recording - Cisco IM
Most recent persistent chat messages were not shown
9.0.0.53102017-09-06
RI-012345Recording - Cisco IM
Group chat recording notification didn't work for Cisco IM&P 11.5 or later
9.0.0.53382017-10-06
RI-010985Recording - Lync/SfB
In case of SfB application share recording, the system could generate multiple media files and upload did not work
9.0.0.52292017-08-10
RI-011444Recording - Lync/SfB
SfB/Lync call setup fails when an outbound announcement is configured and the user initiates hand-off transfer
9.0.0.52292017-05-04
RI-011623Recording - Lync/SfB
Lync/SfB Filter services could not initialize due to language dependency in Windows Performance Counters
9.0.0.52292017-03-16
RI-011912Recording - Lync/SfB
If both the caller and the callee had the same number/URI in a recorded session, the conversation was recorded twice
9.0.0.52292017-07-06
RI-012371Recording - Lync/SfB
The Lync/SfB Call Filter sent the unmodified SIP/SDP to the Media Collector components installed on the Edge servers which caused the recorder to look for media on the wrong RTP addresses in case of relayed calls. This led to the loss of recording when the Advanced Relay Mode setting was turned on.
9.0.0.53482017-10-20
RI-012375Recording - Lync/SfB
Conversation blocking did not work in the Lync/SfB Call Filter service in case of recorder or media collector failure
9.0.0.53512017-10-24
RI-012432Recording - Lync/SfB
The Verba SfB/Lync IM Recorder Service inadvertently closed the ongoing voice/video conversation part of the conference call in the database (media files were not affected) when there was a SfB/Lync IM Recorder failover during the conference.
9.0.1.53622017-11-03
RI-012444Recording - Lync/SfB
CPU usage was increased and log files filled up quickly for the Verba SfB/Lync Call Filter Service on the Front-End Servers when the Verba SfB/Lync Announcement Service was shut down. The issue only affects deployments where the Enable Advanced API Security setting is enabled.
9.0.1.53732017-11-17
RI-012517Recording - Lync/SfB
When the Enable SIP Header Tagging settings was disabled (required for non-standard devices, e.g. Kirk), Lync/SfB voice/video calls were not recorded
9.0.2.53812017-11-26
RI-012044Recording - Lync/SfB IM
The SfB/Lync IM Filter Service could not add the recording notification message to the message if the endpoint was a UCMA endpoint and it used the plain text message format
9.0.0.52292017-09-02
RI-012397Recording - Lync/SfB IM
Instant messages sent by a Web Client with Sfb Web Component (noticed at 6.0.9319.272) did not get recorded/captured
9.0.0.53552017-10-26
RI-012445Recording - Lync/SfB IM
High CPU and memory usage when the Verba SfB/Lync IM Recorder Service could not connect to the database for a long time (days)
9.0.1.53732017-11-16
RI-012324Recording - Unified Call Recorder
When the clock of the Recording Director and the Media Recorder was out of sync, the start and end time of the recordings were not correct
9.0.0.53322017-10-04
RI-012425Recording - Unified Call Recorder
Recorded voice/video conversations could stuck in ongoing state in the database, because the end time of the recordings is not valid. This issue is related to deployments where the Recording Director and the Media Recorder roles are installed separately, and effects all call flows. A tool is available to update both database and CDR XML with the correct end time information for effected recordings.
9.0.1.53622017-11-07
RI-011177Recording - IPTrade
Open line ports were closed unintentionally due to unreliable network connections, recording stopped on these open lines
9.0.0.52292017-07-14
RI-011645Recording - IPTrade
IPTrade turret playback: shared line calls placed by other agents were listed
9.0.0.52292017-03-10
RI-012341Recording - Desktop
Due to a DB backward compatibility check issue, 8.9 and 9.0 DB schema was considered as legacy and modality id, cdr files were not updated
9.0.0.53382017-10-06
RI-012565Recording - Desktop
If screen capturing was paused by the user and before the call-end it was not resumed then the state was held for the next call as well and recording was started in paused state
9.0.2.53912017-12-12
RI-011173Recording - Dial-in
Playback did not handle storage location properly, always considered files to be on the local drive
9.0.0.52292017-07-14
RI-011232Recording - Dial-in
Configuration was not updated when user language was changed
9.0.0.52292017-06-28
RI-012440Recording - Radio
The service could not be configured or access through the internal API
9.0.0.53682017-11-14
RI-011072UI - Web Interface
Clicking on 'Find and List Conversation Exports' link led to dead page (when coming from the Background Tasks list)
9.0.0.52292017-07-27
RI-011168UI - Web Interface
Full-text search did not retrieve the proper results when multiple words were used in a single phrase
9.0.0.52292017-07-15
RI-011578UI - Web Interface
When creating a new metadata template with an already existing name, the application did not add it, and no error was provided
9.0.0.52292017-03-31
RI-011784UI - Web Interface
User Bulk Update: when only the validity filter was set for the Extension part, then the SQL was invalid
9.0.0.52292017-02-01
RI-011809UI - Web Interface
The Date field on the Group membership history page did not sort correctly
9.0.0.52292017-01-26
RI-011811UI - Web Interface
An error occurred when the Active Directory synchronization log opened after a search was applied on the synchronization profiles screen
9.0.0.52292017-01-26
RI-011813UI - Web Interface
Player showed WMV when MP4 transcoding finished
9.0.0.52292017-01-26
RI-012147UI - Web Interface
Playback from EMC Centera, Amazon S3, IBM Tivoli TSM, Azure Storage, Hitachi Content Platform, CyberTwice did not work in IE and Firefox
9.0.0.53102017-09-06
RI-012292UI - Web Interface
Error Message was "null" when a call could not be deleted because of the retention rules
9.0.0.53262017-09-21
RI-012427UI - Web Interface
Setting "Unable to Access Conversations Older than" to zero did not enforce accessing records for an unlimited time range
9.0.1.53622017-11-06
RI-012433UI - Web Interface
New Bulk User Update could not be saved when some update fields were configured
9.0.1.53622017-11-03
RI-012507UI - Web Interface
On-Demand Call Buffer paging did not work properly, the page is now integrated into the main Search screen
9.0.2.53862017-11-02
RI-012524UI - Web Interface
Checkboxes were disabled on the Conversation Export page when the target was SFTP
9.0.2.53822017-11-29
RI-012551UI - Web Interface
When the duration interval criteria was set under the search menu, the search did not work. It showed the loading screen only.
9.0.2.53882017-12-06
RI-012745UI - Web Interface
Marked audio segment download did not work
9.0.2.53942017-12-14
RI-012746UI - Web Interface
Playback speed control did not work in Internet Explorer
9.0.2.53942017-12-14
RI-010913UI - Reporting
Agents Evaluation Details, Agents Evaluation Summary, Agents Scoring Classifications, Scorecard Calibration Details reports were showing invalid classification labels after updating the classification settings
9.0.0.52292017-08-21
RI-011190UI - Reporting
Not Recorded and Incorrect Conversations Details report fixes: - missing property files caused empty lines in the report - SQL error when media length field was 0 - incorrect data was shown due to changes in the database fields
9.0.0.52292017-07-12
RI-011511UI - Reporting
Quality Assurance dashboard widgets did not work when text type questions were used on forms
9.0.0.52292017-04-20
RI-012323UI - Reporting
Average Score by Question, Agents Evaluation Details, Scorecard Calibration Details, Question Score Details, Audit Log Details reports were throwing SQL exception when special characters were entered into text type inputs
9.0.0.53322017-10-04
RI-011551Solution - Ethical Wall
Participants containing special characters were not handled properly, causing errors in rule processing
9.0.0.52292017-04-06
RI-012260Solution - Ethical Wall
Communication Policies: the system did not check if at least one participant or "Everyone" was selected for "Participant A" and "Participant B"
9.0.0.53352017-09-25
RI-012370Solution - Ethical Wall
3rd party notifications were sent only to the first e-mail address
9.0.0.53462017-10-12
RI-012395Solution - Ethical Wall
Only the first 3rd party notification was sent when multiple values were defined
9.0.0.53472017-10-12
RI-012169Solution - Quality Management
N/A value was not handled correctly when calculating available max point for "Multi Choice Question" on the scoring page
9.0.0.53132017-09-08
RI-012336Platform - Announcement
Lync/SfB announcement service crashed randomly after playing announcements for inbound or outbound peer-to-peer calls
9.0.0.53402017-10-04
RI-012424Platform - Announcement
The SfB/Lync Announcement Service ignored the maintenance mode
9.0.1.53622017-11-07
RI-011184Platform - API
During user update through the Provisioning API, the recording mode of the extensions associated with the user were set to Do Not Record
9.0.0.52292017-07-13
RI-012330Platform - API
Search Calls API did not work with metadata filters
9.0.0.53352017-10-05
RI-012439Platform - API
AddMarker API call "start" and "end" mode did not work
9.0.1.53642017-11-08
RI-012360Platform - Configuration
Generating server certificates could fail on Windows Server 2008R2
9.0.0.53422017-10-10
RI-012442Platform - Configuration
Configuration settings longer than 1024 (in case of multiple values) and 8000 (in case of single values) could not be stored
9.0.1.53732017-11-20
RI-012446Platform - Configuration
Encrypted database connection could not be configured for the Web Application
9.0.1.53772017-11-23
RI-012550Platform - Configuration
DTMF control/record configuration is now available for the Unified Call Recorder Service
9.0.2.53882017-12-08
RI-011882Platform - Media Processing
If a video call did not contain video or there was a big audio or video gap, MP4 transcoding stalled
9.0.0.52292017-08-10
RI-012018Platform - Media Processing
H.264 FUA parsing: in case of packet loss mid-FUA, we skip the next valid packet causing decoding artifacts
9.0.0.52292017-01-23
RI-010794Platform - Monitoring
Alerts containing '&' character were not inserted into the database
9.0.0.52292017-07-17
RI-011158Platform - Monitoring
Alerts containing special characters were not inserted into the alerts database
9.0.0.52292017-07-17
RI-011774Platform - Monitoring
General server alerts (memory usage, disk capacity, service failures) were sent with Critical level instead of Error alert level
9.0.0.52292017-02-06
RI-012320Platform - Monitoring
Performance reports (Media Collector & Proxy, Unified Recorder performance based load-balancing): some counters might have intermittently false (very high) values
9.0.0.53312017-10-02
RI-010955Platform - Storage Management
Total/processed counter was incorrect in the policy execution report notification alert
9.0.0.52292017-08-15
RI-011185Platform - Storage Management
Increase retention time policy did not get applied on archived conversations
9.0.0.52292017-07-12
RI-012096Platform - Storage Management
SMB storage access stopped working after a while when custom credentials were configured to authorize access to SMB storage folders
9.0.0.52292017-08-30
RI-012114Platform - Storage Management
Export to external Verba system failed when the conversation had markers
9.0.0.52292017-09-05
RI-012310Platform - Storage Management
Encrypt and Sign policy: if the files have not yet been uploaded and the policy run on these conversations then despite the missing files the processing was considered successful
9.0.0.53302017-09-28
RI-012342Platform - Storage Management
Screen recordings were not exported, instead, the media file referenced by the URL field was exported
9.0.0.53382017-10-06
RI-012366Platform - Storage Management
Download, playback, move and export functions did not work using the Azure REST API due to issues with case sensitivity
9.0.0.53462017-10-18
RI-012411Platform - Storage Management
IM export did not follow the YYYY/MM/DD folder structure
9.0.2.53862017-10-26
RI-012421Platform - Storage Management
Hitachi Content Platform upload failed with "Upload from/to the same location is not allowed" error message
9.0.0.53602017-11-03
RI-012436Platform - Storage Management
Upload to Azure Storage failed intermittently
9.0.1.53642017-11-08
RI-012543Platform - Storage Management
Export to Hitachi Content Platform, EMC Centera, IBM TSM, Amazon S3, Azure Storage, EMC ECS did not follow the YYYY/MM/DD folder structure
9.0.2.53862017-11-30
RI-012744Platform - Storage Management
Export from EMC Centera did not export metadata XML files
9.0.2.53822017-11-29
RI-011016Installer - Servers
SQL script execution failed during installation due to timeout
9.0.0.52292017-08-07
RI-011663Installer - Servers
In some cases, the service user account group membership validation in the AdditionalRoles.msi did not work due to Windows language dependency issues
9.0.0.52292017-03-07
RI-011609Installer - Lync/SfB Filter
Windows user account group membership query failed
9.0.0.52292017-03-20
RI-012463Platform - CDR and Archived Content Import
Lync/SfB CDR Reconciliation: if both participants are recorded and the call was not recorded, it was imported only for the caller party (instead of both)
9.0.2.53862017-11-20
RI-012523Platform - CDR and Archived Content Import
The Lync / Skype for Business CDR reconciliation process might not process all CDRs when there is at least one missing CDR found. The system uses a batch based processing for each 100 recorded extension. Due to a software bug, the application applies the start datetime of the last missing CDR as the start datetime for the query interval, instead of the original start datetime defined by the process scheduler (start datetime of the last processed call in the previous reconciliation cycle). It could produce false reports for CDR reconciliation, since the process will not query the CDR database with the proper date interval. For instance if the process finds a missing CDR in the 2nd batch, the 3rd and all consecutive batches will use the start datetime of the missing CDR from the 2nd batch, instead of the original query interval.
9.0.2.53822017-11-29
RI-010956Platform - Import
Never Record setting was not taken into account during import or CDR reconciliation
9.0.0.52292017-08-15
RI-010986Platform - Import
New configuration options for SfB/Lync CDR reconciliation: P2P, PSTN and conference calls can be switched on/off to adopt to the capabilities of recording method being used
9.0.0.52292017-08-10
RI-010994Platform - Import
SfB conference participants were not properly updated in existing records during CDR reconciliation
9.0.0.52292017-08-09

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