Verba Release Notes

File transfer capturing for Cisco IM&P / Jabber systems, requires the managed files transfer option - learn more

New SMS capturing capability utilizing the SMPP protocol. SMS messages are stored as a new SMS modality with a full-text search option. - learn more

Cisco Video on Hold (VoH) and Video in Queue (ViQ) solution offering a replacement option for Cisco MediaSense - learn more

Cisco Spark IM and file archiving integration which allows importing instant messages and files from Cisco Spark rooms - learn more

Summary

Active Directory synchronization does not recognize changes on user attributes when Domain Controller fails over or load balancing is used

Am I affected?

All 9.1.0.5410 and later installations are affected where failover or load balancing is configured for the Domain Controllers.

Impact

The Verba system relies on the usnChanged attribute to identify if a user entry is changed and needs to be updated in the Verba database. This attribute is unique on all Domain Controllers but due to an issue in the Verba software, the system does not take into consideration the different usnChanged attributes and only uses the last one. In case of Domain Controller failover or in a load balancing configuration, the system might not recognize if the user is updated, because it validates the usnChanged attribute of another Domain Controller which was previously used during the AD synchronization (and not for the one which is currently connected to). Since the issue prevents the system to recognize user configuration changes, which can include recorded extension configuration, the system does not synchronize the latest information from the AD and this could lead to configuration issues and eventually data loss. The problem does not occur if the system is always connected to the same AD.

Workaround

The system should be reconfigured to connect to a single Domain Controller temporarily and prevent failover or load balancing this way. This can be achieved by configuring the direct address of the Domain Controller.

OpenSSL library is updated to the latest v1.0.2n

UCCX 10.6 support added to the Verba Finesse Gadget

Multi-cluster support added to Cisco Jabber IM&P IM capturing and ethical wall

IPv6 support introduced for the Verba Unified Call Recorder Service (active recording)

Transferred and forwarded calls for recorded users can be recorded when using SIPREC with ACME Packet / Oracle SBCs (SPL script required). Extension configuration required also in the system.

When channel mixing enabled and the recording session information is updated after call state changes (from ringing to established), the recorder will merge the recording sessions together producing a single recording.

Ongoing, On-demand and Cisco Silent Monitoring features have been integrated into the standard Search screen to provide the same capabilities for all pages

Recorded Platforms and Import Sources have been added to the Bulk User and Extension Update feature

Japanese language support added

New alert (.118.1.3) when the system cannot send license usage to remote licensing server

Skills Performance Summary report renamed to Groups Skills Performance Summary. New groups sections added.

Data Loss Prevention (DLP) check with external ICAP servers (e.g. Symantec Protection Engine), available for Cisco Jabber file transfer

Cisco inbound announcement now can be configured to be played by the Verba Cisco Announcement Service by diverting the incoming call to the service using CURRI. This option does not require early media support on the trunk, in contrast to the CURRI and CUCM based announcement.

HTTP Business API returns call transcript if called with returnTranscriptDB=1 or returnTranscriptFile=1 parameters.

The system no longer requires to configure service user credentials during installation. All Verba services now run under the built-in LocalSystem service account, except the Lync/SfB Filter services on the SfB Front-End servers. In order to use Windows Authentication for SQL Server or SMB network folders, the system now uses impersonation instead.

Central license management for deployments with multiple Verba instances

Alert severity filed added to SNMP traps

Calculated retention time is verified based on call start time in delete, increase retention and upload policies. Invalid retention times are not applied and alerts are sent.

NetApp Snaplock Cluster/9.x support added

New Verint export storage target added to allow integration with Verint v15.2 systems

The CDR import and reconciliation process can now run on multiple servers without interfering with each other

Files can be dragged and dropped into the player

Relay ports might close prematurely when ICMP 11 (IP TTL elapsed) received. This caused media connection issues mostly in Proxy but also Cisco Announcement and Dial-in Recorder might be affected.

Cisco Advanced Recording Rules retries to start recording multiple times in case the Cisco platform did not start recording for some reason

When multiple CUCM clusters were configured for the Cisco JTAPI Service, on service restart, some metadata was not stored

Transaction lock problem in really rare circumstances the SfB/Lync Call Filter Service consumed a high amount of CPU resources when it tried to read a collection which was modified by another thread

Forwarded calls were not recorded when the recorded users joined a conference call using the Call-Me-At feature.

The same proxy could be added multiple times to the configuration causing creating multiple proxy instances using the same TLS connection which led to the improper allocation of messages and call setup failures.

SfB meeting content import did not work when content could not be parsed properly

SIPREC: in case of midcall media renegotiation the system might reallocate media stream on other media recorder than where the call has been recorded

Metaswitch Perimeta SIPREC recording for interconnect calls produced duplicate copies for the same recorded user

IPTrade turret based replay did not return all the recorded calls

When saving a communication policy with a fully unchecked 'Days of Week' option, the web app automatically checked in every day. It will display an error message instead from now on.

Advanced Search settings did not list rows with "undefined" values when they set up a "not equals" filter

Bulk User and Extension Update could not be used to set numeric values to NULL

In the Extensions and Users administration, if the list was filtered and the object was saved, then the filters were cleared when users went back to the list

Signature verification was not possible on a storage which was configured with custom credentials

Marker and seek bar were not re-positioned on window resize

Bulk CSV User Import did not use the Platforms and Import Sources when there were no Forward Types set.

In case of non-standard urls (file path), the signature verification did not work

Metadata field filters did not work on search page

Cisco Phone XML Service threw XML parser error if extension numbers / display names were very long

Recording Rule changes were determined incorrectly (the section changes were not detected if other data has changed too)

In Multi-Tenant mode, when the Reference Administrator changed to another tenant on the Ongoing Conversations screen, then the finished conversations were shown.

Export end time showed invalid date while the job was still running

AD Synchronization user deactivation did not work when "Send Email Notification on Successful AD Sync Runs" was turned off

Users with Shared-Only Conversation Access were not allowed to download conversations even if they had Download Right

AD Synchronization deactivated extensions if they are already stored with trailing spaces

IM Export through player doesn't contain timestamps

Cancel report function did not work

Scoring Classification Report did not group data

Call Activity Trend Report did not show call direction when XLS, CSV output format was selected

Dashboard Widget "Recording Server Utilization - Today" ran for a long time if there were no calls in the system

Cisco Jabber presence was not blocked due to the different type of presence broadcasting

Presence blocking: the endpoints could see each other's presence after login until they changed their presence status

Sykpe for Business aggregated presence subscription was blocked if at least one contact was configured for the contact list blocking

Quality Management module Add New Form threw error if pressed while the Forms List was still loading

When an Encrypted Conversation (without access to the private key) was selected for QM evaluation, the system tried to start playback, but that obviously would not work. The vplb file will be downloaded instead.

Web application based silent monitoring did not work due to incompatible certificates

GetExtensions HTTP Busines API function did not work

GetCallInformation API call stuck when returnInvitation parameter was true

File-based TLS authentication did not validate the trust chain properly

Instant Messages were stored in the wrong format if they contained Line Feed \n but no Carriage Return \r

Skype for Business/Lync endpoints use Siren codec with 16 Kbps but Polycom VVX endpoints might use 24 Kbps a well in which case media was not recorded

IM conversations could not be exported when there was no file based transcript file available

In case of a custom scheduled storage policy, if the server is in a timezone where daylight saving is not defined, the scheduling calculated wrong next execution time

Modifications to Storage Folders were not effective in the Search feature because the folders were cached.

The installer used HTTP instead of HTTPS for the certificate generation during install

Instant message import did not handle unicode characters properly

In case the downloaded .vplb file contains multiple media files (audio and audio-video), only the audio was played