Verba Release Notes

Timeline view for search results to better visualize related conversations

eDiscovery dashboard widgets including legal holds, cases, approval workflows, etc.

Verint Eliza speech transcription technology is now integrated into the Verba platform supporting 40+ languages with optional language customization and phonetic boosting

License activation is now required for installations. To activate the license, customers and partner have to contact Verba Support and send the activation code displayed on the license page, Verba Support will send back the activated license.

Summary

Active Directory synchronization does not recognize changes on user attributes when Domain Controller fails over or load balancing is used

Am I affected?

All 9.1.0.5410 and later installations are affected where failover or load balancing is configured for the Domain Controllers.

Impact

The Verba system relies on the usnChanged attribute to identify if a user entry is changed and needs to be updated in the Verba database. This attribute is unique on all Domain Controllers but due to an issue in the Verba software, the system does not take into consideration the different usnChanged attributes and only uses the last one. In case of Domain Controller failover or in a load balancing configuration, the system might not recognize if the user is updated, because it validates the usnChanged attribute of another Domain Controller which was previously used during the AD synchronization (and not for the one which is currently connected to). Since the issue prevents the system to recognize user configuration changes, which can include recorded extension configuration, the system does not synchronize the latest information from the AD and this could lead to configuration issues and eventually data loss. The problem does not occur if the system is always connected to the same AD.

Workaround

The system should be reconfigured to connect to a single Domain Controller temporarily and prevent failover or load balancing this way. This can be achieved by configuring the direct address of the Domain Controller.

Openssl library is updated to the latest v1.0.2o

Cisco music on hold streams can be recognized even if bidirectional media streams are established. It allows the recorders (using proxy based recording for Cisco video endpoints) to properly identify music on hold segments which are not recorded.

Call legs of the same conference call can now be assigned to multiple recorders to allow better scaling in case of screen/app share recording when there are lot of recorded participants in the same conference call

Added Silk, MS-RTA and Speex support to Dial-in provider

Improved recording rule handling for BT IPTrade recording to avoid unnecessary media streams

Media Recorder mid-call failover support added for BT IPTrade

The system can now determine on a recorder port basis if the call is to be handled as secondary or as primary (2N/dual recording)

IPTrade HTTP(S) based replaybox integration with user authentication is now available in addition to the existing TCP based option

IPC Unigy PTT state changes are now stored as markers in Verba

Line description metadata is added

Transferred and forwarded calls for recorded users can be recorded when using SIPREC with ACME Packet / Oracle SBCs (SPL script required). Extension configuration required also in the system.

Label Rule text search has been enhanced to search in IM, Transcript and SMS data too

Supervisor / Group Membership Import, CSV import to allow applying supervisor configurations which cannot be derived from the AD groups structures (organization units, security groups)

Enhanced Active Directory Synchronization with a new configuration which allows using LDAP filters to drive the configuration across all synchronization profiles

Label filter option has been added to Users Speech Transcript Details report

AD Synchronization Rules now supports LDAP Query validation, plus the Highest USN input has been changed to "Run Full Synchronization" checkbox which is automatically checked on change

The "Keep CDR" setting is now available for the Delete Data Management Policy even if the Recycle Bin feature is not enabled. The "Enable custom SQL field on export page" configuration has been removed.

Call Playback report now shows Verba From, Verba To, playback reason columns

New Voice Quality Check Details and Voice Quality Check Summary reports with the ability to filter for specific quality feature scores separately

Performance improvements for announcement media streaming through optimized network handling

If internal numbers pattern is not configured, the announcement can be enabled for internal-internal calls as well

Service user accounts are no longer required, Windows Authentication for both SQL Server connections and SMB folders now use impersonation instead. All Verba services are installed using the built-in LocalSystem account, except a few one.

A separate SQL script is now available for 8.x to 9.x upgrades when IM capturing is used, to convert the database schema. Previously, the script could fail due to timeout on large datasets.

Speex, Opus, VMF and MS-RDP files after recorder crash can now be recovered and closed properly at next recorder restart

G723.1 voice codec added to allow playback and waveform generation for recordings (imported) in this format

Voice quality check alert which is sent during voice quality checks when the overall score is below a configurable threshold

Performance counters now included in media recorder overload alert

NAT handling added to SIP services to enable cloud based configuration where recording is deployed in the cloud

Archiving and upload processes now have dedicated SQL connections to improve performance

Deduplication of 2N/dual recordings as a data management policy which removes duplicate recordings when 2N recording is used and keeps the best copy only

The Storage Management service allows configuring atuthentication mode for SMB/DFS network folders. The default is impersonation, but the system can be configured to use "net use" when a storage action is executed between multiple storage targets with diferrent Windows user credentials.

Read-only EMC Centera / EMC ECS storage targets can be defined to allow playing back or downloading imported conversations where there is no need to store/add new files

The Speech Analytics service is removed from all Recording Server roles including the combined Media Repository & Recording Server role, and only available on the Speech Analytics Server and Media Repository Server roles

Skype for Business group chat participants can now be imported using the CDR reconciliation and import policy. CDR reconciliation is still not possible for instant messaging.

New Cisco MediaSense import source which allows importing of exported/archived Cisco MediaSense recordings (JSON, Wave)

MediaSense import: better handling partial data in incoming JSON meta data

Certain passwords were sent in plain text to the browser in the server configuration. Only users with proper permissions could access these pages.

Recording rule (ACL) validation did not take into account diversion SIP header based participants

Storage capacity did not work for Cisco network-based recordings because the Cisco JTAPI Service did not insert the file size information into the database

When the Unified Call Recorder service added lots of markers to the call (silence markers) and the message to the Cisco JTAPI Service exceeded 16 KBytes, the message was truncated and the call was not added to the database

IPTrade recording might cause service failure when a non-provisioned turret started to send RTP streams and the turret sent an RTP packet with different size other then the expected codec frame size

IPTrade turret based playback did not work because the extension list provided by IPTrade did not match the recordings

Cloud9 import intermittently failed when HTTP and HTTPS listeners were used at the same time

Recording rules (ACL) did not work for Cloud9, because the trader user ID was not properly mapped to the recorded extension field

Participant list might contain invalid call end time/length for some participant(s)

SIPStack/SIPREC: SIP stripping for tel: uri-s fixed. protocol was never stripped due to we expected only sip or sips.

Cisco IP Phone Service XML login / password authentication did not work but showed a strange error with HTTP Status 400

Marker and seek bar were not re-positioned on window resize

AD Synchronization deactivated extensions even if "Synchronized by Active Directory" was turned off

If a session got invalidated but the web application was not notified, then the Session Monitor screen threw an error

Speech Search did not work when the files had already been moved from the default media folder

Tenant names were automatically resolved based on the tenant IDs entered on the login screen. The system no longer resolves the IDs to names.

Email address validation did not accept hyphens (-) in the domain part

Waveform did not work for encrypted WMV/WMA and MP4/3 files

Audit log report hid events which did not have a user (like login attempts). The report shows them with username "Unknown" from now on

Drill down capability did not work in the Authorization Requests Summary by User dashboard widget

Agents Evaluation Details report: when the scorecard had a multi-line note (single line worked), the scorecard header fields stretched too much, leading to missing information

Explanation in notifications did not get inserted into the notification text

QM evaluate icon was shown for all users' calls, but it should be shown only for QM Agents' calls

When files were stored on SMB share, phonetic indexing did not work due to SQL Server impersonation issue

Recording notification setting was not decoded as UTF-8 resulted configuration mismatch and garbled notification messages

Database connections checked isolation level for every connection open event which generated an entry in the SQL Server log

Alert throttling fixed to avoid alert flooding while the System Monitoring service is down

Conversation inactivity checks did not work due to SQL Server impersonation issue

SMTP Date header was in local time with +0000 UTC offset

Media files could not be accessed (e.g. playback, voice quality check) when media was encrypted and stored on non-SMB storage (e.g Amazon S3, HCP, EMC Centera, etc.)

For screen/app share transcoding, if the voice recording was stored on WORM, the voice media was not downloaded for stitching resulting in video without audio

Media files stored on DFS namespaces could not be accessed for playback and download. A timeout could occur for SMB/DFS network folders during listing conversations.

Insert to background task database table did not work and generated error log entries and alerts for No SQL, No Upload Policy, Legal Hold and Ondemand actions. There was no impact on policy execution.

Deduplication policy: when one CDR pair did not have the same number of media records as the other, the service might crashed

Secondary recording flag (2N recording) was not set for conversations recorded by shared recorders

Storage might not process all the calls for a policy, skipped calls are processed later in next schedule(s)

SfB CDR reconciliation did not properly consider the Wait Time for Recorder's CDR setting which could lead to false import of missing CDRs

Skype for Business archived content importer (EML files) parser did not parse dates properly

When downloading an encrypted conversation in VPLB format, then the temporary VPLB file (from another download) may be added to the VPLB file itself