Verba Release Notes

The Verba SfB/Lync Filter Service now can use and prioritize the gateway/SBC's IP address in the case of subnet-based proxy assignment.

Cached data in queues can be optionally encrypted with the Verba file encryption

New Verizon Conference CDR fields: Leader Passcode, Participant Passcode

BT IPTrade SIPREC integration for secure connectivity between the recording system and the IPTrade platform. The SIPREC integration provides the same features and metadata as the proprietary recording protocol based integration. The SIPREC based integration also provides mid-call failover for Media Recorder failures.

Auto pause/resume recording support added for Microsoft Edge and Opera browsers

Apache Tomcat version is upgraded to 9.0.62, APR 1.2.33 (OpenSSL 1.1.1o)

Improve the Group Supervisor feature to make the supervisor be able to list older conversations when a User is added to the supervised group. New configuration options are introduced for the Web Application service and the role configuration: - Group Supervisors Can Access All Conversations of Current Members (default: No) - Group Supervisors Can Access Previous Conversations of Removed Members (default: Yes) - Group Supervisors Can Access Previous Conversations After Lost Supervisory Status (default: Yes)

SearchCalls and GetCallInformation APIs returns the attached labels if the returnLabels=1 parameter is added to the request

Optimized transcoding option for Microsoft Teams screen and application share stream recordings which can significantly improve the transcoding process to MP4 format. The feature can be turned on under Storage/General/Enable Video Transmuxing.

Conversation based export in addition to user based for Advanced IM export policy (Microsoft Teams) which allows "room" based exports in addition to the currently available user based approach, exporting data for each room/conversation once, avoiding any duplications.

Advanced Export improvements: - New metadata field for the CSV metadata files: FilePath - New date/time format configuration - New option to not make the metadata file headers lowercase - New option to rename the metadata file headers - New option to disable creating log entries in the SQL database for peformance reasons

New Vodafone Import Source added to enable the integration with Vodafone Mobile Recording solution. The integration utilizes the FACE API to download and ingest the recordings from the Vodafone platform.

Cisco JTAPI records are inserted into the database with a delay when a Controlled Extension started to record automatically, and the call is considered finished by the JTAPI Service

Metadata changes were not written into the database when a Cisco JTAPI recorded Extension was set up improperly as Controlled but started to record automatically

The Skype for Business IM Filter service didn't parse the HTML message properly and skipped e.g. special characters in group chats.

Microsoft Teams instant message archiving fixes: - Archived channel from teams point of view: file share recording was evaluated only from the participants' point of view, i.e. if only the team was archived, file attachments were not fetched - Webhook subscription license model change was not handled properly, did not delete the existing subscription but created a new subscription leading to subscription errors/alerts till the previous subscription expired - CDR information was not always updated with participant changes for P2P and group chats (To and To Info fields) - SQL insert error due to possible truncations revised - Attachment download failed when the server returned the content with gzip/deflate content encoding - In case of a high number of processing queues, the service stopped slowly - Queue processing might have stuck if another process deleted the batch files meanwhile the service processed the queue folder

When the Recording Server did not receive a logout event (unexpectedly) for a trader and a new trader logged in to the turret and started making/receiving calls, the system could not record the new calls for the new user.

Workaround implemented for late stream negotiations (where media starts coming before it is communicated with the recorder) which can cause issues with sharer/viewer role changes, resulting in missing a few video frames before the role has changed

Right-click options / Same day features on the conversations screen chose the day in UTC timezone instead of the user's timezone

The Identity Providers were not saved when saving a Role, the issue only affects v9.7.1 and later

Conversations without media files could not be deleted on the web interface

Dashboards couldn't be created by a user whose email address property was missing

Certain Storage Management functions were not automatically retried after recoverable database errors

Transcoding from video/app share/desktop screen to audio format did not convert the call to voice only modality and did not delete the original video file

After transcoding a media in the local cache (non-SMB storages), the MP4 file was uploaded with the wrong filename in the case of SFTP target, causing the overwriting of the original media file (vmf/msrdp).

Advanced Export did not work in 9.7.2

Amazon S3 and S3 compatible storage targets did not work since 9.7.2 due to an authentication issue caused by a recent change in the HTTP library

Generic Import - IM Content fields were duplicated in case of doing export or doing field mapping testing.

Import sources did not insert the data to the right tenant in multi-tenant environments, all data was inserted into the reference tenant, regardless of in which tenant the import policy and the user were configured.

Generic Import - Field mapping with a function couldn't be saved. Field with child fields with settings saving issue is resolved (saving only for the child field and save instant changes).