Verba 9.6 Service Build Release Notes (build 9.6.0.5944)

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Verba 9.6 Service Build Release Notes (build 9.6.0.5944)

 
This document lists new features and fixes released in Verba 9.6 Service Build Release Notes (build 9.6.0.5944).


Known Critical Issues

ID
First Affected
Status
Description
KI-00587.0
(7.0.4314.0)
Resolved in 9.6.0.5944
Summary
Certain calls between Skype for Business and Teams or Azure VoiceMail cannot be recorded

Am I affected?
All Sykpe for Business recording installations are affected where the recorded users can call Teams users or place voicemail messages in Azure VoiceMail.

Impact
Certain Skype for Business calls cannot be recorded when a recorded Skype for Business user is calling a Teams user and one of the participants is outside of the corporate network, or a recorded Skype for Business user is placing an Azure VoiceMail message. This limitation is caused by the new call setup procedure, and specifically in ICE negotiation, introduced in Teams and Azure VoiceMail, which prevents the recording system to redirect and force the calls to the Skype for Business Edge Server where the Media collector can fork the related media streams. Since the system is not able to capture the media streams related to these calls, these calls are not recorded. No alerts are raised unless CDR reconciliation is enabled.

Workaround
Currently there is no workaround other than disabling Teams or Azure VM calling entirely for the recorded users. We are actively working on implementing a new solution which extends the capabilities of the Proxy Server to be able to relay these type of calls too. It requires a major change in the architecture by allowing the Proxy Server to relay calls with external participants through a public interface. It also means that that calls which are currently routed through the Skype for Business Edge Server and forked by the Media Collector Service will be routed through the Proxy Servers that same way as calls with internal or PSTN participants. We are currently targeting July 2020 with the enhanced version of the Proxy Server.

Critical Fixes

ID
Component
Description
Fixed in
Date
RI-021153Recording - Lync/SfB
Certain calls between Skype for Business and Teams or Azure VoiceMail cannot be recorded

Impact
All Sykpe for Business recording installations are affected where the recorded users can call Teams users or place voicemail messages in Azure VoiceMail. Certain Skype for Business calls cannot be recorded when a recorded Skype for Business user is calling a Teams user and one of the participants is outside of the corporate network, or a recorded Skype for Business user is placing an Azure VoiceMail message. This limitation is caused by the new call setup procedure, and specifically in ICE negotiation, introduced in Teams and Azure VoiceMail, which prevents the recording system to redirect and force the calls to the Skype for Business Edge Server where the Media collector can fork the related media streams. Since the system is not able to capture the media streams related to these calls, these calls are not recorded. No alerts are raised unless CDR reconciliation is enabled.
9.6.0.59442020-06-10
If you are using the effected components, we recommend a software update.

Feature Improvements

ID
Component
Description
Added in
Date
RI-023673UI - Web Interface
The duration filter now supports milliseconds to make sure the specified seconds are correctly filtered in the Data Retention Policy, Conversation Export, Labeling Rules, Role features
9.6.0.56772020-09-09
RI-020986UI - Reporting
Improved CSV report format, all report produces a valid CSV file
9.6.0.59392020-04-20
RI-020993Platform - API
All internal and external APIs now use HTTP Basic Authentication by default
9.6.0.59392020-04-16
RI-020958Platform - Configuration
Performance improvements for Azure AD synchronization to support a large number of users
9.6.0.59392020-04-23
RI-020237Platform - Database
Microsoft JDBC driver (used by Java based services such as Web Application, Cisco JTAPI, Cisco IM&P, Avaya DMCC) is updated to version 8.2
9.6.0.59192020-03-25

Fixes

ID
Component
Description
Fixed in
Date
RI-021162UI - Waveforms
Waveform always showed on peak when static there was noise in the call. Now data is normalized by the visualization script.
9.6.0.59442020-06-09

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