Verba 9.6 Service Build Release Notes (build 9.6.3.6043)

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Verba 9.6 Service Build Release Notes (build 9.6.3.6043)

 
This document lists new features and fixes released in Verba 9.6 Service Build Release Notes (build 9.6.3.6043).


Known Critical Issues

ID
First Affected
Status
Description
KI-00587.0
(7.0.4314.0)
Resolved in 9.6.0.5944
Summary
Certain calls between Skype for Business and Teams or Azure VoiceMail cannot be recorded

Am I affected?
All Sykpe for Business recording installations are affected where the recorded users can call Teams users or place voicemail messages in Azure VoiceMail.

Impact
Certain Skype for Business calls cannot be recorded when a recorded Skype for Business user is calling a Teams user and one of the participants is outside of the corporate network, or a recorded Skype for Business user is placing an Azure VoiceMail message. This limitation is caused by the new call setup procedure, and specifically in ICE negotiation, introduced in Teams and Azure VoiceMail, which prevents the recording system to redirect and force the calls to the Skype for Business Edge Server where the Media collector can fork the related media streams. Since the system is not able to capture the media streams related to these calls, these calls are not recorded. No alerts are raised unless CDR reconciliation is enabled.

Workaround
Currently there is no workaround other than disabling Teams or Azure VM calling entirely for the recorded users. We are actively working on implementing a new solution which extends the capabilities of the Proxy Server to be able to relay these type of calls too. It requires a major change in the architecture by allowing the Proxy Server to relay calls with external participants through a public interface. It also means that that calls which are currently routed through the Skype for Business Edge Server and forked by the Media Collector Service will be routed through the Proxy Servers that same way as calls with internal or PSTN participants. We are currently targeting July 2020 with the enhanced version of the Proxy Server.

Critical Fixes

ID
Component
Description
Fixed in
Date
RI-021153Recording - Lync/SfB
Certain calls between Skype for Business and Teams or Azure VoiceMail cannot be recorded

Impact
All Sykpe for Business recording installations are affected where the recorded users can call Teams users or place voicemail messages in Azure VoiceMail. Certain Skype for Business calls cannot be recorded when a recorded Skype for Business user is calling a Teams user and one of the participants is outside of the corporate network, or a recorded Skype for Business user is placing an Azure VoiceMail message. This limitation is caused by the new call setup procedure, and specifically in ICE negotiation, introduced in Teams and Azure VoiceMail, which prevents the recording system to redirect and force the calls to the Skype for Business Edge Server where the Media collector can fork the related media streams. Since the system is not able to capture the media streams related to these calls, these calls are not recorded. No alerts are raised unless CDR reconciliation is enabled.
9.6.0.59442020-06-10
RI-024146Recording - Unified Call Recorder
A query error leads to an increasing size of the local database cache on the Media Recorders storing VOX/voice activity events which leads to performance degradation and affects media processing which can cause data loss in recorded conversations. The problem was introduced in v9.6 with the new feature which can avoid creating unnecessary CDRs for long open line calls without any media activity.

Impact
All v9.6 trader voice recording deployments (BT ITS, BT IPTrade, IPC Unigy and Speakerbus) are affected where VOX/VAD triggered media recording is configured and Media Recorders and Recording Directors are deployed on separate servers. Note: v9.6 Unified Call Recorder service executable can be potentially deployed on top of previous installations too. - The issue manifests after many weeks or months of deployment (depending on server load and server performance) and once the size of the cache reaches a critical size the issue becomes more and more evident - Parts of affected media records might become choppy/bad quality/some seconds missing -Voice quality check reports packet loss and affected media records in UI/search/call details are marked with packet loss media processing error - In the case of BT ITS integration TTP packet loss alerts are triggered Workaround It is recommended to manually delete the local cache database in a maintenance window, every 1-2 weeks depending on server load on Media Recorder servers (Recorder Servers acting as Media Recorder role for Unified Call Recorder service): 1. Stop the Verba System Monitor and Unified Call Recorder services 2. Delete verba_install_folder\work\unified rec\dbcache\voxhistory.db file 3. Start the stopped services
9.6.3.60432020-11-13
If you are using the effected components, we recommend a software update.

Feature Improvements

ID
Component
Description
Added in
Date
RI-023492Recording - Passive
Passive Recorder does not release/invite conference announcement again at recording segmentation
9.6.0.59692020-08-19
RI-024016Recording - Cisco IM
Cisco Webex Teams chat import and API throttling improvements to avoid API overload
9.6.1.59952020-08-10
RI-023509Recording - Lync/SfB
If the capture interface cannot be recovered then the Media Collector & Proxy service will be automatically restarted and an alert is raised
9.6.0.59712020-08-24
RI-023510Recording - Lync/SfB
A new Call Processing alert is generated when the Media Collector & Proxy service is not able to allocate media ports
9.6.0.59712020-08-24
RI-023637Recording - Microsoft Teams
Recording announcements can no longer be configured for Teams recording due to Microsoft restrictions. Configurable announcement policies for P2P calls are coming later in Microsoft Teams as a built-in feature.
9.6.0.59812020-09-08
RI-021884Recording - Unified Call Recorder
New configuration setting for trader voice recording integrations (Do Not Keep Openline CDRs Without VOX Activity) which can avoid creating unnecessary CDRs for long open line calls without any media activity.
9.6.0.59542020-07-28
RI-024124Recording - Unified Call Recorder
The default value for the "Do Not Keep CDRs without VOX Activity" setting is changed to "Only at Call Segmentation" (from "Yes")
9.6.2.60152020-11-04
RI-024129Recording - Unified Call Recorder
Improved media processing when a large number of recordings (100s) starts exactly at the same time triggered by voice activity
9.6.2.60152020-11-03
RI-023491Recording - Dial-in
Dial-in Recorder: add support for call segmentation and improved silence gap filling for silence suppression/DTX
9.6.0.59692020-08-19
RI-023900Recording - Symphony
Canceled Symphony calls are recognized and no longer marked as failed recordings
9.6.0.59872020-09-15
RI-023463UI - Web Interface
Apache Tomcat version is upgraded to 9.0.37
9.6.0.59662020-08-13
RI-023592UI - Web Interface
All HTTP traffic is automatically redirected to HTTPS by default in the Web Application
9.6.0.59742020-08-28
RI-023673UI - Web Interface
The duration filter now supports milliseconds to make sure the specified seconds are correctly filtered in the Data Retention Policy, Conversation Export, Labeling Rules, Role features
9.6.0.56772020-09-09
RI-024058UI - Web Interface
Improved group filter performance in Data Retention Policies, Roles Conversation Access Filters etc.
9.6.2.60152020-10-19
RI-024095UI - Web Interface
Start Search Automatically is disabled by default for new installations to improve search performance for large databases. It can be enabled in the service configuration.
9.6.2.60152020-10-19
RI-024134UI - Web Interface
"Search conference participants" renamed to "Search All Participants"
9.6.2.60152020-10-19
RI-020986UI - Reporting
Improved CSV report format, all report produces a valid CSV file
9.6.0.59392020-04-20
RI-023933UI - Reporting
New Users Conversation Volume report showing the total number of recorded conversations for users
9.6.0.59872020-09-15
RI-020993Platform - API
All internal and external APIs now use HTTP Basic Authentication by default
9.6.0.59392020-04-16
RI-020958Platform - Configuration
Performance improvements for Azure AD synchronization to support a large number of users
9.6.0.59392020-04-23
RI-020237Platform - Database
Microsoft JDBC driver (used by Java based services such as Web Application, Cisco JTAPI, Cisco IM&P, Avaya DMCC) is updated to version 8.2
9.6.0.59192020-03-25
RI-023512Platform - Database
Upload policy can run during maintenance job execution to avoid long-running maintenance jobs blocking the upload functionality
9.6.0.59712020-08-19
RI-023668Platform - Licensing
Multi-tenant license allocation and enforcement which can be used to allocate licenses to individual tenants from the license pool. License enforcement is also tenant-based when this option is enabled.
9.6.0.59812020-06-29
RI-021944Platform - Storage Management
Microsoft Azure Blob Storage support (in addition to existing Azure File Storage)
9.6.0.59542020-06-22
RI-023901Platform - Storage Management
Filtering of CDRs without media is done in the Storage Service for performance reasons
9.6.0.59872020-09-16
RI-023983Platform - Storage Management
VSFT secure file upload protocol connection timeout is now configurable
9.6.1.59952020-10-08
RI-023993Platform - Storage Management
New SMTP export target fields to display date and time values in the recorded user timezone: [IMTranscript2_InUserTimezone], [UserTimezone], [StartDateTimeInUserTimezone], [StartDateInUserTimezone], [StartTimeInUserTimezone], [EndDateTimeInUserTimezone], [EndDateInUserTimezone], [EndTimeInUserTimezone]
9.6.1.59952020-10-05
RI-023994Platform - Storage Management
New SMTP export target field ISPLATFORM([value], [true], [false] optional) to define conditional values based on the value of the platform field
9.6.1.59952020-10-02
RI-024105Platform - Storage Management
New SMTP export metadata field added for HTML formatted emails: [IMTranscript2_HTML] and [IMTranscript2_HMTL_InUserTimezone]
9.6.2.60152020-11-02
RI-024118Platform - Storage Management
Export task page showed end time as 1 January 1970 01:00:00 for ongoing advanced export tasks. From now on it will be blank. Changed both start time and end time column formatting to match the logged in user locale.
9.6.2.60152020-11-04
RI-023630Installer - Servers
Database partitioning can be enabled during installation (in addition to manual script execution)
9.6.0.59742020-08-26
RI-023913Installer - Servers
Microsoft .NET Framework updated to version 4.8 in the install kit
9.6.0.59872020-09-22
RI-024137Installer - Servers
The installer can check if the Windows user running the installer has local administrator privilege which is required for the installation
9.6.3.60432020-11-05
RI-024002Platform - Import
Playback, download, and export support for legacy calls stored on Hitachi Content Platform and migrated from Verint v11
9.6.1.59952020-09-29
RI-024081Platform - Import
New import source support for O2 mobile recording
9.6.2.60152020-10-22
RI-024110Platform - Import
Verint import (dual consolidation) improvements: - changed metadata parsing - added VOX metadata enrichment from CTI records - added ANI, DNIS hidden number handling - added new metadata fields: Cdm Id, External Call Id, Interaction Type
9.6.2.60152020-10-29

Fixes

ID
Component
Description
Fixed in
Date
RI-023459Security
Multiple security and vulnerability fixes and configuration changes for the Web Application: - Cross-site scripting (XSS) vulnerability fixes - Weak ciphers removed from TLS configuration - HTTP security headers updated - Web Application logging changes to hide version and code specific information - 3rd party Javascript library updates - Improved secure cookie handling
9.6.0.59662020-08-13
RI-024073Recording - Lync/SfB
Video was flickering in Acano meetings with Skype for Business interop when only voice recording was enabled for the user
9.6.2.60152020-10-27
RI-023997Recording - Lync/SfB IM
The Skype for Business IM recorder could not create an XML file for the conferences when direct export/upload configuration was used
9.6.1.59952020-09-30
RI-024027Recording - Microsoft Teams
HSTS response headers were missing for HTTPS listeners on 9440 and 10100 ports for the Microsoft Teams Bot service
9.6.1.59952020-10-06
RI-024028Recording - Microsoft Teams
When multi-tenancy was disabled, the Microsoft Teams Bot service used the 0000 environment ID and the recordings were uploaded into the 0000 folder
9.6.1.59952020-10-13
RI-024138Recording - Microsoft Teams
Microsoft Teams Bot service was installed with the wrong default value for the Recording Notification setting and recording was still controlled by the system while it should not have been
9.6.2.60222020-11-05
RI-024033Recording - Avaya
Preferred Codecs list was incorrect in the hint of the Avaya Recorder / Avaya DMCC / Preferred Codec server configuration
9.6.1.59952020-10-12
RI-024122Recording - Unified Call Recorder
If the Recording Director and the Media Recorder is separated and either File Share, Poll/Q&A, Whiteboard or SMS modality was enabled in addition to Voice/Video or Screen Share (but not all modalities), then the recording rule became invalid end the call was not recorded at all. Alerts were raised with "Cannot register call on media recorder" error.
9.6.2.60212020-11-04
RI-023895Recording - IPTrade
IPTrade turret based playback was very slow due to the wrong execution plan compiled by SQL Server
9.6.0.59872020-09-24
RI-024154Recording - BT ITS
BT ITS LDAP provisioning queries could take too much time during service start which could prevent the service from starting as Windows considered it a service failure after a timeout and killed the process prematurely
9.6.3.60432020-11-16
RI-024100Recording - Cloud9
Cloud9 Recording System API integration did not work and C9 clients were unable to upload data to the Recording Server (affects 9.6.0.5983 or later builds only)
9.6.2.60152020-10-15
RI-023943Recording - Symphony
Screen/application share modality was not properly determined for SIPREC sessions and the system stored these streams as video recordings
9.6.0.59872020-08-27
RI-024005Recording - Symphony
Symphony calls were not assigned to users
9.6.1.59952020-09-29
RI-023605UI - Web Interface
The player buttons FWD and END, didn't work properly. If not applicable the button will be grayed out.
9.6.0.59742020-08-25
RI-023609UI - Web Interface
Video playback area in Internet Explorer didn't fit properly to screen size. In some cases, when the screen resolution was under 1080p, it overfleww into the conversation details section.
9.6.0.59742020-08-25
RI-023902UI - Web Interface
Selecting the Excel export option on the Alert Management page resulted in a blank page
9.6.0.59872020-09-24
RI-023909UI - Web Interface
Send URL feature did not work
9.6.0.59872020-09-24
RI-023910UI - Web Interface
User group membership will not be updated when the user is primarily synchronized by an AD Profile which should not synchronize users. Membership update incorrectly happened when the user started to be merged by another AD Profile.
9.6.0.59872020-09-23
RI-023915UI - Web Interface
Audio segment download in player did not work for trader voice recordings with stitched media
9.6.0.59872020-09-22
RI-023918UI - Web Interface
Search was very slow for trader voice conversations due to the wrong execution plan compiled by SQL Server
9.6.0.59872020-09-21
RI-023985UI - Web Interface
Ad hoc transcoding jobs were executed by any of the Media Repository / Application Servers (whichever has seen the job first) and the transcoded video was not available for playback on the server where the user was connected to
9.6.1.59952020-10-07
RI-024010UI - Web Interface
The Audit Log details were double-escaped, so "->" strings and HTML tables (Search parameters) were garbled
9.6.1.59952020-09-25
RI-024056UI - Web Interface
The scroll bar was missing in the conversation metadata tab in the player
9.6.2.60152020-10-20
RI-024063UI - Web Interface
When using a direct link to open the Conversation Details, the Protect icon did not work and the Related Calls icon was visible even if it was not working (and now removed)
9.6.2.60152020-10-07
RI-024070UI - Web Interface
The selected Identity Providers were displayed as "Available" too when cloning an existing Role
9.6.2.60152020-10-27
RI-024143UI - Web Interface
If a user did not have the "Customize Conversation Export Target Folder" role then updating an advanced export configuration page caused an error
9.6.3.60432020-11-09
RI-024149UI - Web Interface
Users were able to bypass playback restriction when the multiple playback feature was used
9.6.3.60432020-11-12
RI-021162UI - Waveforms
Waveform always showed on peak when static there was noise in the call. Now data is normalized by the visualization script.
9.6.0.59442020-06-09
RI-023937UI - Reporting
The Conversation Access Event Details report supported the English language only
9.6.0.59872020-09-14
RI-024152UI - Reporting
The Server Capacity report did not work and the system generated 0kb reports (no report output) with exceptions in the log files
9.6.3.60432020-11-16
RI-023979Platform - API
Provisioning API getStoragePolicies and getStoragePolicy returned a StorageFolder even when the policy had no Storage Folder (then returned a dummy folder with id 0)
9.6.1.59952020-10-08
RI-024093Platform - Configuration
Server certificate validation timeout was too short in some rare cases and validation failed during the startup of the following services: Web Application Service, Cisco JTAPI Service, Cisco Compliance Service, Avaya DMCC/JTAPI Service
9.6.2.60152020-10-20
RI-024112Platform - Licensing
License Usage was not counted after a Web Application restart until the daily license check or visiting the license screen
9.6.2.60152020-10-22
RI-024141Platform - Media Processing
Transcoded MSRDP based Skype for Business screen/application share recording could not be played back (showed green screen) if the original stream (shared window) height was an odd number
9.6.3.60432020-11-09
RI-024007Platform - Monitoring
Unsupported SNMP v3 is removed from configuration dropdown and the default value is to version 2
9.6.1.59952020-09-28
RI-023603Platform - Storage Management
Export and import of Skype for Business IM conversations did not work when IM transcript file creating was enabled in the recorder service
9.6.0.59742020-08-25
RI-023896Platform - Storage Management
Media stitching for playback and export was very slow for trader voice conversations due to the wrong execution plan compiled by SQL Server
9.6.0.59872020-09-24
RI-023898Platform - Storage Management
Advanced Export and Export Policy could show invalid records count at the end of the task if new, matching records were inserted to the database while the task was running
9.6.0.59872020-09-24
RI-023899Platform - Storage Management
Advanced Export manifest file contained the temporary file path of the media files if the file was to be transcoded or stitched
9.6.0.59872020-09-17
RI-023982Platform - Storage Management
Recent than/older than filtering for advanced export did not work as expected because the reference date was based on the current time and not on the export schedule
9.6.1.59952020-10-08
RI-023988Platform - Storage Management
In case of data was modified by other processes during executing the deletion transaction in the deduplication policy, the failed transaction was not retried, instead of alert was raised and processing was reattempted only at the next policy run
9.6.1.59952020-10-06
RI-023989Platform - Storage Management
Policy-based upload ignored policy level retention period setting if Prefer User Retention was enabled and the value was empty
9.6.1.59952020-10-06
RI-023999Platform - Storage Management
On-demand conversation processing SQL queries might fail after a long idle time. Alerts were raised and queries were executed again.
9.6.1.59952020-09-30
RI-024014Platform - Storage Management
Recorded Party field parsing caused "stoi argument out of range" errors in the generic import
9.6.1.59952020-09-25
RI-024023Platform - Storage Management
Policy based export ignored the "Encrypt XML metadata" checkbox on UI and encrypted all the time when the media was encrypted
9.6.1.59952020-10-14
RI-024025Platform - Storage Management
Duplicate email attachments were sent during policy-based SMTP export of voice calls when the email template had attachments configured.
9.6.1.59952020-10-14
RI-024032Platform - Storage Management
The system showed wrong export statistics for Bloomberg Voice on the user interface (multiple tasks were checking the same storage target level files and updating their task status). Improved error and SFTP handling.
9.6.1.59952020-10-12
RI-024045Platform - Storage Management
SMTP export sent extra emails while checking for transcipt (.vtr) file
9.6.1.59952020-10-14
RI-024069Platform - Storage Management
The wrong file was played back in some cases in the player in case of Verint v11 migrated calls which were stored on Hitachi Content Platform
9.6.2.60152020-10-28
RI-024139Platform - Storage Management
Connection failed to EMC Centera when secondary server was configured due to wrong connection string parsing
9.6.3.60432020-11-09
RI-023716Installer - Servers
The private key of the generated server certificate was not exportable
9.6.0.59832020-09-10
RI-024136Installer - Servers
Test SQL connection in the installer showed an error when the database had already exist
9.6.3.60432020-11-05
RI-023995Platform - Import
Unescaped null character in the input caused SQL errors for generic import source
9.6.1.59952020-10-02
RI-024008Platform - Import
Migration from Verint v11 did not pull all of the Verint "Media" as Verba "Storage Target" so calls possibly could be migrated without a Storage Target property
9.6.1.59952020-09-28
RI-024048Platform - Import
Verint import (dual consolidation) fixes: - fixed direction field parsing - fixed start/end time and duration parsing
9.6.2.60152020-10-22
RI-024120Platform - Import
Generic Import from CSV files showed incorrect information about the total number of importable calls
9.6.2.60152020-11-03
RI-024121Platform - Import
Import Service crashed after service start if Verint Import Source was enabled and if the Verba Server IP configuration was incorrect
9.6.2.60152020-11-03
RI-024135Platform - Import
Verba import did not work for previously exported calls from a Verba system when calls were encrypted originally and were decrypted during export
9.6.1.59952020-10-14
RI-024156Platform - Import
Verint Migration: Back-Office calls were not assigned to Verba users. If a Front-Office call could be assigned to multiple Verba users, then the migration failed.
9.6.3.60432020-11-16

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